Visited the store on 3/12/15 to purchase some Morning Star solid wood bamboo flooring, and underlayment.I purchased a smaller quantity approx one month prior for a bedroom. The service on both visits was excellent. Everything was in stock on both visits. Aaron was very helpful and both employees were quick to get my order loaded in the truck
Prestige Flooring is the worst thing that could have ever happened to my home. After a month of having the new floors, the tiles began to pop up. Davi came out and stated it was our foundation. Davi also left a razor blade protruding from our floor. Our two-year old found it and was holding it in his hand. We had to hire a foundation company that refuted Davi's claim . Davi then attempted to push the blame onto the manufacturer of the thinset. The rep stated the installers did not properly prepare the substrate, applied inconsistent trowel marks, improperly mixed the thinset, did not clean the backs of the tile, did not key tiles into the substrate, and used incorrect thinset and grout. We were informed that Prestige purchases whatever material is the cheapest. A flooring inspector came out and stated the fault was on Prestige and their inadequate tile installation This is the absolute worst experience I have ever encountered with a business. They WILL NOT stand behind their work!