Zero stars. I had to buy a part for an older F350 hydroboost unit and there were two similar parts. I explained what I needed and they ordered the part. When I got the part home and tried to put it on it was the wrong one of the two parts but in the process of course the little paper tag was taken off to try to put the part on. Now I try to return it, being their error that it's the wrong part and I have the receipt showing I paid for it but they tell me they won't take it back because the paper came off the part! Seriously who tries to put a part on and leave the tags on when you're reaching in the back of a motor! Absolutely terrible customer service. I now have $150 useless part because they want to make money any way they can. I'll shop O'Reilly's or other auto parts stores and never go back to this Ford dealer. Buyer beware.
I can’t say enough good things about this place. Chris was who helped us this week and the experience was nothing I have ever had or expected from a car dealership. If you are like me and dread having to purchase a new car because of all the hassle, this place is for you. If you like being talked down to, frustrated and being left “to go talk to a supervisor” all the time.....this is not the place for you. Chris was courteous, knowledgeable, NOT high pressure at all and very easy to deal with. He was upfront, not pushy and not what you think of when you hear the words “car salesmen”. Best experience I have ever had while purchasing a vehicle. Don’t think I will ever be able to shop anywhere else, the experience was easy, quick and made car buying fun. Thank you for the positive experience!!
I just visited the fast track today. It was going to be the second oil change on my car since I purchased it. The car currently has 10,400 miles on the car. I called fast track today around about 10:30 this morning and spoke to a guy named "Josh" and asked him a good time to bring my car in if I go ahead and set an appointment....being my only day off and all. He said that he could get it in at 3:00 this afternoon and that would take the shop about 30 minutes to complete the oil change. I had him ensure me that he could get me in on time considering my wife would be with me and she had a doctor appointment at five o'clock sharp... So the appointment of 3 o'clock would allow me enough time to complete the oil change and be able to get my wife to her appointment on time. So I went ahead and went with that appointment time. My wife and I arrived at 2:55 p.m. to see that there were several cars waiting for service as well as the bay being completely full. When we asked the employees at the counter how long it would be... they replied that it would not be more than 15 minutes before they would be able to pull it in to the Bay. My wife and I went for a walk for 30 minutes and returned to see that our car had not moved. My wife and I then went inside to ask what the holdup was and they said they had set too many appointments up for the same time being 3 o'clock p.m. and they had apologized to me for the long wait. I told him I would go ahead and hang out if it was not going to be too long and they ensured me that I would be the next car to pull into the bay. My wife and I waited a total of 27 more minutes before finally telling them that we were going to go ahead and back out because at this time an hour was about to pass and our car had not been moved yet. I then asked for employee Josh who scheduled the appointment and we spoke for a brief couple of minutes by me asking him if he acknowledged his screw up and he then replied to me with a slight grin on his face...."Yes"
As of now, I do not recommend Young Chevrolet out of Layton, UT. This is why: Nearly 3 weeks ago I purchased a 2011 Dodge Avenger. I had been searching for one for quite some time now. I was so happy. I had been working hard to get to this point so I could purchase a newer car for my family. Yeeeee!!Chase, the car salesman, had made an honest mistake and thought the car was Bluetooth compatible. It was not. They stated they will get the part and have it installed. I also asked if they would tint the windows while it's there. Apparently, my regulator broke while in their possession. Now I have to wait again for parts. Now it's been nearly 3 weeks since I have purchased my car. My patience has worn thin. I called yesterday to check on the status and asked what can be done for the inconvenience they have caused. Chases response was "we're doing you a favor by installing the Bluetooth chip and regulator." Excuse me??!! Now I am highly upset. This is not a good customer experience!!
My husband and I are expecting twins in a few months and realized we needed a van. With a ridiculously tiny budget (which was still about 2-3 times that for our past cars) we've been having a rough time. My husband first spoke to Adam Strong, and we were greeted by Mark (Marcus) Christiansen, who located Adam for us. Adam took us to look, but had several customers already, so handed us off to Mark. After a test drive and some thinking and looking around a little more, we decided to get it. We've never purchased from a dealer before, and we had totally forgotten about things like dealer fees! Mark was awesome. He never made us feel bad, and went back to his manager several times to get us a deal we could manage. He DID. Both Mark and Adam were great to us, and I would definitely recommend either of them to help you find your car!! Overall, I highly recommend the Young Group. THANK YOU SO MUCH to the group as a whole, to Adam for being kind, and to Mark for working hard to help us out!
We met Kent Kaspersky Young Chevrolet and he showed us a car that our son previously looked at and he let us take it for a test drive. He was very knowledgeable about the car and made us feel good about buying it. The paperwork did not take as long as I expected which was good. I would recommend kent as a Salesman to any of my friends. Neldon & Utahna
The worst service/repair department. Twice I've taken a vehicle to them and when the cost to repair exceeds the value of my vehicle they've overcharged to diagnose and pick up the vehicle without having them repair my vehicle. They've also left the vehicle torn apart when they charged me labor costs to put it back together.
Dealership sold me a vehicle that was unsafe to drive. My husband drove the vehicle approx; 10 minutes down the highway, he was almost in a serious car accident, due to SERIOUS death wobbles. The truck looked like it was having a "grand-mal seizure". Other drivers were swerving off the road, hitting their brakes to avoid being hit. He took the vehicle straight back to the dealership. Ron and the GM said they would tear up the contract and return our $50 we spent on gas..Never happened..just a bunch of run around,lies, never returning our messages, not calling back when they said they would, and not voiding out the contract and returning our money like Ron and the GM said they would several times. I spoke with the CEO (son of owner) like the GM...unprofessional and RUDE! The contract was voided, however the CEO refused to return the $50. Dishonest, Unprofessional, Liars & Crooks..would rather lose a customer than to return $50. Reputation, Business and Customer Service doesn't matter?
Horrible service!!!! They had my car for two months without working on it it sat in the lot until I called daily. The General Manager would not take my calls I left messages daily. There was a complete lack of communication no one could even tell me what was going on with my vehicle! I would not recommend them to anyone. I will never buy a vehicle from this company again nor would I recommend them to you!!!
Just purchased our 5th car in 6 years from Sam @ Automatic Car Credit. Everyone has been top notch, fully inspected & never had any issue. We dont come in because if credit issues we return because if trust. Sam has even in the past (#3) found us a custom sick Chrysler 300 @ the auction with everything we asked him for. You want an honest dealer with the lowest rates hit Automatic Car Credit up, you'll be glad you did. Sincerely Jose Lara