The woman that answers the phone is a horrid person to speak with. Your job is customer service and you don't even do that correctly. I will be filing complaint with BBC about how my vehicle was moved!
My car was towed there by US Auto. I received my car with no problem but it took them an hour to give me my item now I know why. After retrieve my item I notice my money that was in my car was stolen. I had twenty five dollars in my car when it was towed and when I went through my item I only had ten dollars left. They also stole my car charger that I paid almost forty dollars for and simple stuff like candy and crackers plus pocket change. An two days later I realized that they stole my deceased brother safe keeper that I received from the funeral home after his death which broke my heart😢. The people there are so rude from the employee to the mangers. They had the nerve to tell me that I was lying. When I know what was in my vehicle. When they know for a fact that their employees are steeling thing out of people vehicle and everyone is complaining about the same thing. Wynette was one of the employee to tell another customer that these people are crazy but we suppose to act like nothing happen when that are responsible for our item and our vehicle. I've never experienced such lack of custom service in all my years on earth. While I was there another customer said that they had stolen weed out of her car and they just towed it less then 24 hours. I'm going to call every day if I have to till someone actually speak to me with some respect. I going to call every number I can til I reach someone who's over that department.
I called this company after my car was towed, when I spoke with the lady who answered the phone she was short and rude. When my husband called back she was not only rude but very unprofessional calling us liars for asking a question and letting us know that they have cameras on their trucks and that they were not liable for any damages done to our truck even though US Auto sales said that the towing company is fully liable for any and all damages done to my vehicle by being towed. I would recommend any company and or person looking for a reliable towing company to look else where as their professionalism, staff and insurance are the worst I have ever experienced from a towing company. Also this company is not accredited with the BBB as I looked it up : https://www.bbb.org/atlanta/business-reviews/repossession-service/dismuke-recovery-in-lawrenceville-ga-27694854That alone should tell you all you need to know. Use a reliable company with a good standing with the BBB and reviews that stand for their customer service and professionalism and reliability.
A tow truck was called using this company by my insurance and the guy was lost given some basic instructions to get past a simple exit on the side of the hwy. He finally gets there 30 mins late only to find out the info he was provided had issue so i called to get everything rectified. As I was nearing ending the call and straightening things out. He gets in his truck and DRIVES AWAY!
Alternative Towing helped me big time in a time of emergency! There customer service was great and gave me a life saving option in the time of emergency. Thank you Alternative Towing!
This is an awful company. Do not give then your business. the staff especially the money collectors could not be more rude during a stressful situation. do yourself a favor and call the mom and pop store that's not going to rip you off! and then not even have the text to talk to you as a responsible business should. they totally suck
My car was jam in the curb at 10 pm call Towing Metro Atlanta 2hrs later (12a.m) a gentleman call me he said he was on his. I wait for another 2 hrs(2 a.m) he didn't show up I try to call him back didn't answer leave to voice mail. Went home to sleep until the next morning call them back at 8:30a.m no answer just leave message on voice mail so disappointed. Check online call Lance Wrecker Service at 9 a.m got my call back in 1 hrs GREAT AND FAST SERVICE! Would recommended to all my friends.