Hayes Chrysler Dodge Jeep
719 Duluth Hwy, Lawrenceville, GA 30046
Sales: (888) 785-8396
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Had a deal worked out with Dion, in writing and credit approved. Then we were told the day of, the manager couldn't do the deal that the salesperson gave us. He was looking at the numbers and was going to call right back. It has been 4 days and we have heard nothing. We were not trading. They were going to get us there to switch it all. DO NOT recommend.
BEWARE!!!! They ran a HARD credit check WITHOUT MY PERMISSION!!! Stephen Weatherly (manager), who was EXTREMELY PUSHY, WOULD NOT TAKE TWENTY "NO's" for an answer(!!!), Dennis Chadwick, and Orolando McNair (who I doubt made this damaging move) all were involved.
When we finally,at 7:30 at night, had to tell Stephen that we have children at home who need us there now, he went on to talk about how unfair it was of people(meaning us) to let someone (him and his crew) do all the original work and then the potential customers go somewhere else to make a purchase. WE TOLD HIM FROM THE BEGINNING, EXACTLY WHAT WE WANTED PRICE WISE, THAT WE WERE JUST LOOKING AND THAT THIS WAS OUR FIRST STOP. We see that his MO is through high pressure sales tactics.
I already do not trust people, especially salesmen, but this unauthorized credit check went past the point of just lying to me - and went into the realm of messing with my family, knowing that my credit score could not afford another hard inquiry. My absolute worst fear of looking for a new automobile, has now come true thanks to these people who PRETEND TO CARE about my needs, until they realized that I was not going to sign.
Feeling more than disgusted. Downright sick to my stomach over these people.
Hayes Chrysler Dodge in Lawrenceville, GA has just lived up to the reputation of used car salesmen!
Hayes Chrysler, Dodge, Jeep in Lawrenceville has helped us with both new and used cars, trucks, vans, and SUVs since the 80's. The customer service is the best and we would never consider buying anywhere else. We also have used their service department many times over the years and have been more than pleased. Great value and truly wonderful people to deal with!!!
Worst customer service- nightmare!!! Beware!!! The have had my 2011 Jeep for over three weeks and can not fix a leak. No apologizes or updates. Say they called experts in, but I am doubtful. I don't trust anything they tell me. They called after a week and said it was fixed but when I went to get it there was standing water in floorboards. Now three weeks in and still not repaired. Would not recommend them for service to anyone
Just spoke with Glenn at Hays! Wow... great personality and made me feel welcome!
Just asked him about radiator flush. I asked because the last place I got my oil chanded recommended it. I asked Glenn and he stated I wasn't due until 100,000 miles. I am at 50,000 miles. Thank you Glenn!
Bought tires there also about 9, 000 miles ago, My husband researched the tires due to the cost and he said it was a very competative price. Thanks again Hayes. I have referred Hayes several times to friends for tires etc.
Getting tires rotated and balanced this week ( free ) oil change and car wash and vaccume (free ) .
The ladies at the service desk and who answer the phones should be more polite and not be so rushed and be more welcoming. My only suggestion.