When I showed up to pick up the car I had reserved on-line, they did not have the size car that was reserved. The CSR then hesitated to up-grade my car without wanting to charge me extra. He then did put me into a larger car. Drove the car a few miles and stopped for lunch. the car then did not start. Not to mention, you could tell the car had been smoked in often. Someone had placed air fresheners on the vents that only made it worse. Honestly, I do not know if this store did that or it was done someplace else. So that is a mark against Enterprise on the whole not just this store. They did happily exchange the car. However, they had to make it a point to state "we are giving you an upgrade." Not quite sure how a Chevy Trax is an upgrade from anything other than a compact car....but that's what we got. Overall, I would rate this particular store as sub-par based on their attitude, lack of available stock and attempt to up-sale the reservation when they do not have the vehicle reserved. I have used the Loganville (U.S. Hwy 78) store numerous times. Unless it is a dire emergency that I be able to get a car on Sunday, I will use Loganville. And quite honestly, if I do need a car on Sunday, I will likely try the next closest store that is open Sundays rather than return here.
These guys at this Enterprise location are GREAT! Especially Brandon! He took care of me and my family greatly and the customer service was outrageously good. I have made this location my 'main location' for Enterprise rental, versus the other locations I have previously used being a PLUS member. Well done Brandon and thanks.
Very professional and courteous staff. Their customer service was excellent and the rental process for pick up and return was quick and efficient. I also needed a ride after dropping off the car and Enterprise was very accommodating.
I needed to rent a car while mine was being repaired. Courtney was very helpful and kind. It made the process a lot easier with her outstanding service. I can't speak for the entire business but I can say that Courtney was great.
very professional and personal service. Bobby made the experience very easy and pleasant. Even when I needed to extend the time, I just had to make one short phone call and everything was taken care of
My experience with Enterprise Rent-A-Car at this location was exceptional. Great customer service, friendly, yet professional staff. I have rented 3 times from this location.T. Reeves
Great customer service and great rates.