Not very polite! Inquired so far several times on body jewelry, and they have not had anything over 12-14g. Not knowledgeable at all with more advanced stuff. I asked about teflon and they did not understand until I said PTFE. Why do I have more knowledge than the piercer on staff? The one time we went in person, the guys stood outside and smoked making us wait, after the first we showed and were turned away for 30 minuste while they locked up during posted hours, to go get "Sho Supplies"!!!! VERY RUDE on all occasions! I am un sure on tatoo end, but would not return personally. They did not seem like they even wanted bothered with us. Found an adult novelty shop called SATURDAYS, west on RT 50 in aurora about 2 miles and he had a very extensive collection of all varieties of piercing supplies and taopers, along with jewelry.