As someone who worked in (two) restaurants when he was in high school and in college in the 1970s, I feel uniquely qualified to evaluate Friendly's Restaurant in Lawrence.When my girlfriend and I went there on Saturday afternoon of Labor Day Weekend 2017, we experienced the following problems:1. we had to wait about 10 minutes in order to be seated--NOT because the restaurant was busy... but because the employees were busy... feasting on serving themselves ice cream, engaging in idle, personal chit-chat, and just hanging around, and having a good time;2. when we were FINALLY seated, we were seated at a DIRTY table;3. we placed our order for coffee and dessert--and had to wait about 15 minutes for it;4. when our order FINALLY arrived, the coffee was COLD--but BURNED beyond salvation;5. we had to ask TWICE for cream and sugar--and then had to wait FOREVER for it to arrive;6. we had to wait FOREVER for our bill to arrive--and, when it FINALLY arrived, the waitress made a mistake (charging us different prices for the same dessert);7. when I went to pay the bill, NO ONE was on the register (all the employees were doing exactly as described above when we first arrived)--and I had to wait another 10 minutes for someone to come to the register;8. after someone FINALLY came to the register so that I could pay my bill and FINALLY leave, the NIT-WIT at the register asked me if I was waiting to be seated--despite the fact that I was standing there with my bill in one hand, and my money in the other!PLEASE NOTE:1. THE SERVICE IS PISS POOR;2. THE FOOD IS PISS POOR; AND,3. THE MANAGEMENT/SUPERVISION IS PISS POOR--IN FACT, FROM WHAT WE COULD SEE, THERE WAS NO ADULT SUPERVISION OF THE HALF-DOZEN TEEN-AGERS WHO WERE "WORKING" (ACTUALLY, JUST HANGING-OUT) THERE.NOT RECOMMENDED--EXCEPT AS A RESTAURANT TO AVOID!!!!!
This place is awful. Service was rude. We had 5 people ordering food and they stuffed it all in one bag. And above that forgot one of the orders. Don't go here, sucks.
I have gone to this Sonic on several occasions. When first opened it was great! As time has gone by it has become ridiculous. The service went from great to this city ghetto attitude! They make you sit at the speaker forever before you even get to order. When you finish ordering the price for the food is outrageously pricey. You would over look it so long as you get your money worth. Not here! Its as if they hire people on welfare and cant eat, so its as if you order a lg fry persay, you get a small and the rest goes in a another bag for themselves to take home. They act like you owe them and you have to be careful what you say because they look like the kind of people who will spit in your food if you come across wrong. Great name well respected restaurant with just the wrong group of people running it. Now, im not saying everyone there is like this there, but for the most part its a no go from this point on. You pay 30-40$ for food you expect nothing but great service with quickness and more then enough food that would cover the hole they put in your pocket for a burger. A burger is a burger and im sorry sonic your burgers are not made of gold, atleast not here! Need some serious intervention at this location. Suppose to be 24 hrs here at this sonic, but i guess this night crew who sits in there all night tells the customers they are closed, when in fact its 24hrs. Im sick of the very poor service, the money i pay for the very little food that's giving, and the nasty looks and attitude you would get when you address this to them. Step in headquarters or the bbb will! Stay clear people and put your money elsewhere that would give you what you deserve!
I went there and I Had to wait after I Paid for 35 minutes, and by the window I saw the employee eating and the cars waiting. Two cars gone after they paid. I had been waiting for Sonic for a long time but wow I never had seen a worse service. not recommend!