Friendly Professional Great place to buy a car. Jeremy and the rest of the staff were great to work with.
Purchased a 2017 Forte EX in October. Had a good experience and I love my vehicle. No problems with the dealership.
The first thing I have to say is...5 stars is not enough for the amazing service I received....they are at the very least a 10 gold star establishment!!I went to Auto Exchange today to look at a car I had seen on their website. I called before arriving in case I needed an appointment, I was happy to hear that I could see it right away. I was greeted with a smile at the door by Jeremy, whom I had spoken with on the phone. He had the car ready and waiting, it's warm today so he had the AC cooling it before I arrived! I took it for a test drive (he asked if I wanted to drive alone or if I wanted him to go with me, most places will not ask they just go with you) I asked to go alone, he smiled and said have fun! When I got back to the lot I had a few questions about how things worked and he quickly explained everything I was unsure about. Then while we were sitting there we started talking about my past experiences with "used car salesmen" and I thanked him for NOT being like some others I have had the unpleasant experience of dealing with. I mentioned that I have walked off the lot when they got pushy, I said this in preface to telling him how NOT like them he was! We talked for quite some time, I kept apologizing for taking up so much of his time, but he said he was there to make my experience a fun/happy one. And he did! I can't remember the last time I talked so easily to a salesperson and even had many laughs! I had a few other questions after I got home so I called him and he answered them all once again! I haven't decided on the car just yet, but told him I will be buying from him even if I decide not to take this one. If you want to check out used cars in Lawrence, please do yourself a huge favor and go to Auto Exchange FIRST, you will not find a better experience anywhere else!
Never buy from this dealer. Purchased a "certified pre-owned" Odyssey from this dealer, expecting a safe vehicle that had been thoroughly inspected. Instead, 5 months later, we were in an accident with one of our children secured in a car seat in the driver's side second row captain's seat. Upon impact with the other vehicle, both captain's seats came completely detached from the floor of the vehicle. Our 3-year old's face slammed into the driver's seat and he had lacerations on his face and bruising on his body. We had never taken the seats out before - ever. The body shop said the seats appeared to have never been installed correctly. Attempts to resolve with the dealer have not even been taken seriously. We are lucky our son wasn't seriously injured or killed. Buy from a dealer that cares about more than just collecting your money. And be vary wary of Honda's certification process. Apparently dealer's inspections are far from complete.
Love to sell you a car, but they won't back the product when it comes to factory defects. Dealer refused to take care of a quality issue (defective paint/clearcoat on the hood) with my vehicle because I had not "regularly use them for service" Service manager was rude, and an embarrassment to Honda. I'll be purchasing my next car from Sharp honda or a dealer in Kansas City.
I would highly recommend Crimson & Blue motors to anyone. Prices are fair, and a customer can just stop by and test drive any car on their lot without facing any sort of pressure to buy anything. From the moment I walked through the door at Crimson & Blue motors I noticed a different feel than the other dealerships I'd been to. I test drove several cars but there was no pressure to buy anything. Sean was incredibly respectful, listened to me, and never once pushed me toward a purchase. The cars on the lot were of good quality and makes and models I trusted. When I developed an affinity for a 2010 Nissan Sentra on the lot, but it was not the color I wanted, Sean and Mario offered to find it for me. I put down a small, refundable payment and we signed a paper with the specifications of the car I wanted (features, mileage, non-smoking, clean accident report, color, etc.) and agreed on the final price. I never heard the question, "What sort of monthly payments can you afford?" Instead, we simply negotiated a fair final price for the car. They never once during the rest of the process tried to waver from anything on that contract. It did take a couple of weeks for Sean to locate a car because I wanted a hard-to-find color, but he actually got me a 2011, a year newer than the 2010 I was expecting! During the searching process he stayed in touch with me, forwarding me potential cars to make sure he was looking for just what I wanted, and keeping me posted on the timetable. When the car arrived it was exactly what I had been looking for! I couldn't have been more pleased with the way I was treated through the whole process, plus I got exactly the car I wanted at an excellent price.