2800 Iowa St, Lawrence, KS 66046
Fax: (785) 331-2031
Payless Furniture Outlet
Take it from someone who used to be an insider here and be really careful if you decide to purchase furniture from them. They do not screen their delivery drivers - half the time they don't even check to see if the driver has a license, and they probably don't have his name on file. They rip people off every single day. I promise you, it is not worth getting a good deal. I have seen them lie and cheat customers on a daily basis. Be very wary. The owners work in the store, Bob and Stella. Bob is racist and Stella - the loud one behind the counter - is probably drunk and/or high while she's processing your credit cards.
I made a purchase for a delivery of an item that was never received. I bought 900 dollars of furniture from payless furniture and the delivery never arrived. When I called to question why, I was told the item I paid for did not exist. Despite it being on my ticket, they were not going to send me my items. The merchant has not refunded my money and I am afraid I have been a victim of fraud. Here is the information:
02/17/15 PURCHASE PAYLESS FURN LAWRENCE KS
Payless furniture has great low prices but that comes with VERY low customer service. They are not very eager to help anyone unless you approach them and then they take FOREVER to go get the items you pay for. Way too much standing around and cellphone use. Really wish Lawrence had another reasonable furniture store.
The first time I shopped Payless was maybe ten years ago. It was back when they were doing advertising I found objectionable. Now that they've changed their advertising, I decided to give them another try. When I went in today, I talked with two sales guys. Both of them were very nice and helpful young men. I bought a bed which they are delivering tomorrow.
I went to Payless Furniture for the first time recently and I really liked how they salespeople weren't pushy. They answered my questions when I had them and otherwise left me to browse and find what I liked without being directed to what they wanted me to buy.