Wow! Duane and his team are awesome! We had the best experience ever and we appreciate honesty, customer service, good ethics. We had an overhaul to a transmission and Duane went above and beyond to make sure it was right. We had a few hiccups but in the end it was all good. We can't say enough of how we would go there and do business in the future. It's not always easy to find good, honest, efficient mechanics that do a great job. We could absolutely say that about ATSI! We appreciate you and would recommend you to anyone! Thanks again! -Y & J Chamberlin, Overland Park, KS
It took months for them to complete repairs. The repairs to my transmission failed in a month. It took them 6 weeks to complete the repairs on my vehicle for the second time. Then, the repairs failed after 20 hours. After 3 weeks of waiting for further repairs, I gave up and retrieved my vehicle. At one point, I was unable to reach anyone by phone for days on end. He refused to give me a timeline, and even yelled and cussed at me at one point for asking. My vehicle sat in his lot untouched for over a month. I called another time and no one seemed to know that my vehicle was even there to be repaired. THEY BROKE MY RUNNING BOARD AND DENIED IT. These guys just honestly don’t care. They are unprofessional, rude, and probably the worst mechanics in Lawrence in terms of performance. In all, I think Tim (the owner) gave me 10-15 excuses for why he couldn’t complete any repairs in a reasonable timeline. This place is a joke, go anywhere else.
Atsi took very good care of our 1983 Mercedes 300D turbo diesel and replace the rear trans axle, fixed a major fuel leak and replaced many gaskets. They were honest and used new parts instead of old, junk yard parts. It's been over a week and the car is running better than it did when we took it in. They suggested another place for us to get other repairs, namely diesel related needing to be done in the future. They were kind and courteous and unlike some repair shops who told us our car was a piece of junk. When the engine repairs get completed and if we need transmission repairs or replacement, we will used them again in the future.
Horrible experience at this place. Very unprofessional and will extort you for money! I went there to just get a check up and they charged me $64 for just a few minutes of work for a diagnosis. Then when I decided I didn't want a part ordered the mechanic say it was "impossible" to return the part and I would be charged "15%" no matter what for a questionable restocking fee even though the part was not shipped yet. I will NEVER go back to this place. I give 0% Zero Rating if possible.