They robbed me. They cheated me. Stay away from these guys. I rate them 1/100. I bought an Audi S5 from Jacob Carrio on eBay last year. Car was supposed to be in excellent condition. When I received the car, it had many flaws. The front bumper was separated on one side and had a lot of deep scratches from the front and from below. There was a ding on the passenger door which was missing some paint as well. When I confronted Jacob, he blamed it on the moving company which is hard to believe. Furthermore, Jacob had promised and assured me that he will personally supervise loading the car on the truck which he didn't do. I don't believe him. It also took me a lot of back-and-forth with him to convince him to send me the car manual and spare key because he wanted me to write a positive feedback for him on eBay first, which I didn't. This takes me to the other thing I would like to mention which is: don't ever buy cars on eBay. EBay motors is scam. The positive/Negative feedback system they have is all lies. I left Jacob a negative review on eBay. He contacted them and claimed that the sale never happened. As a result, eBay removed my negative feedback. I called eBay and I sent them proof of the wire transfer that I made to Jacob's bank but eBay did not do anything. I guess eBay only cares about the car dealers who pay them a percentage. Anyway, stay away from this dealership and never buy cars from them or from eBay. One last thing, Jacob overcharged me for the car by at least $2000. It was the first time that I bought a car online and will definitely be the last. They claim 100% positive feedback on eBay!! huh, yeah right, that's because they only keep the good reviews and erase the bad ones. Jacob is an expert scammer.
Terrible now, I have leased Kias since 2012,however this time everything changed and Management don't seems to care.Will NOT go back to this dealer. They are all liers.
I am still shaking my head with this place. The sales manager, Jason Shirley, should NOT be anywhere near the public in any career industry. By far the rudest employee I've ever come across inside and outside of car sales across the nation. He had the audacity to tell us to buy another brand of car we were considering, making us feel like our money and time was completely irrelevant with a nasty tone and snide remarks. He rushed us out of the sales office like we weren't good enough to be at this dealership. So guess what. WE DID take our business, money, and time elsehwere. I actually have to thank JASON SHIRLEY for making us despise him and this establishment, because now were are proud owners of a 2017 Honda Accord for merely 2k more. If you want to know what it feels like to be a VALUED customer, take your money and business to Honda of Aventura and talk to Bert Rodriguez and Quentin. Extra step customer service from the ENTIRE staff and team along with incredible deals. Thank you, Gunther Kia, for having deplorable employees and sending us elsewhere!!! That alone is worth 5 stars.
I just purchased a 2014 GT500 from Jacob. Transaction was very smooth. Zero typical used car salesman shadiness, awesome customer service and great prices. Would recommend to anyone!
experience with this seller was 1/10. Jacob Carrio is a thief and not to be trusted. eBay's 100% positive feedback system is fraudulent and deceiving.
Don't fall for it, They will be all smiles and let you take home a nice car with a low monthly payment, after a month they will call to say that something whent bad with the financing, when you go back they will give you 3 options, #1 you return the car but since you put miles on it they charge by mile so you lose your down payment, #2 you agree to pay about 50% more a month for the same car, # 3 they will give you a less expensive car, (one without A/C in my case) for the same price that you agreed to pay for the nice one at the beginning, either way YOU LOSE! at the end Their last words, LEAVE OR I'LL KICK YOU OUT! I lost $3300 down payment, no car or money and I don't know if I get anything back after court process! That's my story and I wish no one else fall for this SCAM!!!
These people are full of GARBAGE, they tell u anything to get your money, I bought a 2008 Saturn Aura from Drive Time in Lauderdale Lakes 2 weeks ago... Well the starter and radiator went out a week later,which had me without a car for 4 days, now not even 3 days of having it back, the Transmission.... And the shop can't even look at it for another 2 days... But Drive Time still wants a first payment on time... I had to pay $75 for towing twice, and they even expect me to pay for a rental car... I WOULDN'T REFER ANYONE TO DRIVE TIME EVER AGAIN, WHAT A TOTAL RIP OFF...
I was so impressed with the way they handle customers! very professional. I recommend this dealership to all my friends that need a vehicle!!I am gonna keep you guys as my dealership as long as i have car needs>thanks again everyone inside the store was so nice and wow if i had a business I would hire that whole team and increase their salaries !!!they all make your business a gold mind without that kind of team, your business would decrease to many dealers as it is but iI am so glad i stuck with all of you!!!bless all of them
No one calls you to let you know the status of your car and when you call there is always some excuse. The car was supposed to be ready after 3 business days, then 4 after we dropped the car off. They have had the car 10 business days as of today. At this point I wouldn't be surprised if someone is driving around in my car. STAY AWAY THIS PLACE IS A JOKE!!!!!!
I had a good experience at this dealership, dealt with Walter. I went looking for a used BMW X5 but my credit isn't perfect, got turned down at other dealerships so I was hesitant to go to this one but because I live in Miami and the distant is very far from me but it was WORTH IT!!! Left with the car I wanted and got a awesome monthly payment. I will recommend everybody to give this guys a try!!!