Horrible cust svc. Followed instructions on how to box and ship. Couldn't even buy the boxes or bubble wrap there, they sent us to Home Depot where we spent $42. They still said they could not accept and were incorrectly boxed, even though their instructions were followed exactly. This whole process took half the day as we are an hour away from this facility. They were even helping other people bubble wrap items but not us. They made the process so difficult we gave up. We were trying to spend money there but they wore us out.
So bad second year in a row my son's parcels were taken to wrong address,how do you get apt 107,when it is 159?Last year it was apt 4,and still apt.159.I believe they give the parcels to friends.This year they got Omaha Steaks,last year winter boots.They never answer phone ,they need to be investigated.
I personally, have never had a problem with this store.The only true issue I have is getting someone to answer the phone.
don't use UPS at this location. They don't answer their phone and my home has been be here for 54 years and for some reason they can never find my house. Unfourtuntely when I order something I have no control of the means of shipment that the companys use. But I would never send anything out use UPS. They suck! Oh I had to give the business a star rating in order for this to go through so I had to give it one star, which they don't even deserve.
This facility is the black hole of the UPS system. If a package goes in, you have a 50/50 chance of it coming out. A client of mine in upstate New York has been sending us next day air packages for about a year and a half now - all of which have to be routed through this facility. At least 50% of the time they disappear, or sit there for days before they take a "world tour", and are lost and gone forever. Still waiting (three weeks later) for a "next day air" package. Moral of the story: if you're shipping into or out of New York, use FedEx.