This is the worst customer service I have ever expierienced . They did everything to get me in the car. But never help when car has problems. Told me i needed 600$ work and took it someplace else and found one broken wire. Warranty paid thousands for neve covers anything. Very unprofessional and unhelpful. Billy fucillo jr helped with selling me the car but i cant talk to him regarding repairs
637 Columbia St ExtLatham, NY 12110
From Business: Latham Ford, established in 1956, is one of the leading Ford dealerships in the United States. It offers a variety of new and pre-owned models of cars, vans, truc…
968 New Loudon Road, Albany Latham, NY 12110Latham, NY 12110
From Business: Goldstein Chrysler Jeep Dodge is an automobile dealership that provides a variety of new and pre-owned cars, trucks, vans and sport utility vehicles. The dealersh…
I recently bought a brand new 2014 Nissan Altima. The car had some issues. I spoke to Billy Fuccillo Jr. and I will say he understands customer service and is a stand up guy. He told me whatever needs to make this right he will do. After our conversation he agreed to take the car back and put me in a new car. I applaud Billy Fuccillo Jr. for making this experience a HUGE success.
Slimy is the perfect term for this dealership. I would caution anyone going to Latham Ford.1. Sales folks are very slippery. You are passed on to different salespersons if you try to negotiate. "I need to check with my boss, then his boss, then his boss."2. Customer service is something out of Jerseylicious. There was an error on our title and it showed a lien despite the fact that we paid in full. I called to find out where to go from there and the woman immediately laughed and said.."Are you kidding me, you lost the title! I'm gonna have to call you back and figure what to do with this." When I commented on her behavior after she called me back with even more attitude, she actually yelled at me. 3. In a cash offer on a vehicle worth $15,000 they almost let us walk over $500. We were literally out the door when he followed us out still trying to make the deal. We should have recognized the red flags. As we left, my 10 year old daughter said. "Mom you should never trust a guy with pointy shoes." I should have listened to her. (He had on shiny leather brown pointy shoes that she hated)I give this dealership 2 stars only because our first salesperson was kind and was really trying to help us out. The rest of them are "slimy". My advice, stay clear.
Latham Ford promotes right wing extremist political views and makes public personal information on car purchasers and shoppers. Please don't patronize Latham Ford.