I have to share my story with everybody. So i was car hunting for several weeks got approved in another dealer for a car that I really wasn't feeling it, my stepdad send me an ad for this car that he found on craigslist, so im thinking craigslist ????? big red flag, so I ignore his suggestion but he keep on insisting to go see because the specials were extremely good. I decided to go and check out this vegas valley motors. First thing i saw very nice cars, space very clean, walked into the office and it was very clean, the girl in the front that i kept on forgetting her name even do she introduce herself is very polite and amazing customer service, then i get introduced to Ivan very nice guy and explained to me all the process, liked what i Saw and i applied in 5 minutes, very fast process, got approved but came back next day because i was in a hurry. I told Ivan my top 3 cars i liked and i said i was coming the next day to test drive. Next day I arrived with some bad news the top car i wanted he had discover a bad nice and didn't wanted me to tested, so i started thinking this is BS so regardless what he told me i test drove the car, which it was very good to me , he said he would send to see what was the problem because he didn't wanted to sale me a car that he didn't even know where was that noise coming from ( that right there caught my attention) usually dealerships start giving you excuses kind of saying is just a belt, or a screw blah blah blah so you can still get the car right at that moment but in this case i was surprised that he offered to take it to the dealership to see what was wrong with it and he told me if it something wrong that i know its going to cost a lot we gonna take the lost and not sale it at all because it didn't have that noise before. My Jaw drop, i was completely in shock, coming from my experience i got a car sold by a big dealership that had changed the carfax on me and sold me a total loss car. Next day obviously he said im sorry we have to look for another car, so i go back and look at all the new cars they brought which are 2014, 2013, 2012, im like this dealership is a very good one ,owner has a lot of potential, again i already felt like home and appreciated because of the way they were treating me i didn't feel like they were looking at me just with dollar signs in my face they were treating me as a person, that they care i didn't get screwed. while looking at the new cars, I met the owner Grayson, very nice down to earth guy , Ivan explained to him who i was and he start talking about the problem the car had and he straight told me, i am not selling you a car if i dont know how much would it cost me to fix because that would be a lost for me but not just that , is just because if it has a problem now six months down the road you have to fix something else then i would have not done my job correctly, then he goes , i believe in karma and is not on me to sale you something is giving me a problem now, i rather get you in something i know it will last you long then something i see it can give you a problem later, i want you to be happy and i care for customers, he said give me minute let me look at your deal again, so at this point my jaw dropped again (he was leaving but decided to stay to look at my deal and see what other car he can get me , something i wanted ). after we started talking about the problem i had with a car and a dealership before. My point is I really have never met a person that actually cares for somebody needs, specially on a dealership. Everyone is very professional,and im very happy to do business with vegas valley motors. I totally recommend this dealer, they are extremely professional and know you will walk away with good quality. Affordable prices and payment for everyone. Couldn't give more stars because it allows only 5.
ABOVE AND BEYOND! This was the first time I have ever been to a collision specialist. I have never been in an accident before, and I got in a fender-bender that bent my front panel so much the front door couldn't open, and of course the lamp was busted. It was nasty, especially because the car is leased. I thought for sure that it would never look like new again. I did a lot of research online and S&M looked the best, and they were. I took the car in for an estimate and even though they were busy they took the time to explain every step of the process to me, they explained how to manage things with my insurance, and they even gave me advice on what kind of insurance is easiest to deal with. I couldn't believe how helpful they were. They answered all my questions, and all I had to do was leave the car there, tell the insurance where it was, and that was it. They took care of the rest. I just came back when it was finished, paid my insurance deductible, and drove away in a brand new looking car. Not only had they fixed it to perfection, but it actually looked better than when I first leased it because they had it washed and waxed to a shine. I would go there just for detailing if they offered it, the car looked so nice. I was amazed! Highest possible recommendation!
Drove by this place and saw a black 2008 Audi A6 Avant. This car looked sweet. Salesman came up and we started talking about it. Nice guy but seemed a bit shady, c'mon this was a dealership off Nellis you know. Asked to test drive the car and they said they would have to run a credit check first. Never heard of it, so decided against it but really loved the car. Went back a few weeks later with my son and car was still there. My credit wasn't great so decided what the heck. They came back and just handed me the keys, said take it for a spin salesman didn't even come with! Found it kind of odd but I guess my credit wasn't that bad. Fell in love with the car, instantly. Came back and obviously we haggled on the price. They Audi actually worked with me on my trade in, a down payment, and even spread out my down payment as well, I was shocked! Finally settled on a price but was still hesitant only because didn't know what to expect from a used car with no warranty. Took it to an Audi dealer a month later to change the oil, serviceman said car was in good shape, just tires needed to be changed since they weren't the recommended tires for an Audi. I love my car, no doubt. I am shockingly surprised by how they treated me here and how good of a car I got. Thanks R/T.
Vegas Valley Motors is THE BEST car buying experience I ever had! I started by browsing the inventory of cars online and picked the car I was interested in(2010 Ford Fusion SE). I submitted a fast and easy finance application on their website and BOOM! They got back to me with a flexible down payment and monthly payment that fit my budget. The staff at vegas valley motors really treated me like family through the entire process. I was really impressed by the quality of cars on the lot. This is not like a typical preowned dealership of inventory where cars look sceptical and sales people pressure you. I really felt like I was being helped and not sold to. After my test drive I felt like I had a few options that might fit my needs. I've been to many car dealerships in my life, but always felt like let the games begin! NOT HERE! Everything was up front and honest! You can guarantee ANY car that leaves my driveway in the future will be from Vegas Valley Motors!I Was so happy to find this place. Special THANK YOU to Grayson, Crysyal and Ivan for treating me like family. I just wish I found Vegas Valley Motors years ago.
I purchased a truck from eAutoNiche.com last month. I live in Minnesota and was shopping the internet for a Ford F-150 Extended Cab. I came across their website through eBay. I researched the truck they had for sale and decided to call. Dan (The Owner) was very helpful and pleasant to deal with. His customer service was far further than I expected. I bought the vehicle online. (The video and 60 pictures were AWESOME) All the pictures and a really cool video made me feel much more comfortable with the process. I sent him a deposit and my brother flew into Las Vegas and picked up the truck, Dan drove the truck to the airport and waited an hour for my brothers delayed flight to arrive. He was very nice and even offered to drive my brother to his hotel for him. After my brother got the truck to Minnesota, I was blown away!!!!! Super cool truck even nicer than the pictures. Dan called everyday until the truck arrived. Even though I never meet Dan, he was super nice and is the type of guy you would want to have a beer with. Thanks again Dan!!! - Jerry S. from Northern Minnesota
Listen up, Las Vegas. I'm a 40 year resident of Las Vegas, and experienced many shops, that u cannot count on a sincere honest result to be performed on your car. I tried recently to have the dealer take care of my air bag light, that just stayed on. The dealer gave me all kinds of excuses, that I need a new battery, and that will take care of the air bag, well guess what ( wrong) I came back, now they are giving me another story, that I need a new air bag module., close to $ 1,000.00 out the door. Guess what( wrong again. I almost became victimized by them, if I was careless, and didn't, find this shop called Hyundai's- Only on 5420 Spring Mt Rd, near the China Town area. Kelly the Owner, had her Mechanic , Diagnose the problem, and it took him less then a minute to fix the problem, and saved myself a remarkable amount of money. This Shop is worth your time, and hard money, check it out, you wont' regret it. It's Awesome.
I have bought 2 cars from Vegas Valley Motors in the past year. I had a great experience both times. I sent a co worker who wanted to sell his car down there about two weeks ago. He called me afterwards and was shocked that they actually told him to sell his car on Craigslist, telling him he could probably get $1500 more that he was willing to sell it to them for. That weekend he did as they said and recieved $1300 more than he expected. I usaually don't write reviews, but have now had 3 great experiences with them and felt compelled after reading the two poor reviews. I question the validity of each author!!!! But after working in the hotel industry for 11 years I know that some people are rude and or ridiculous and unfortunately most people who have good experiences don't write reviews but the pains in the *ss who can't be satisfied have nothing better to do than b*tch and complain!!!!
Vegas Valley Motors is awwwwwesome!!!!They got me into a car even though my credit stinks...I mean REALLY sinks! I was turned down by Tobin, Chapman, Friendly and Carmax but the guys at VVM got me in a car without any hassle. I came in at 2:00 and was on the road in my new ride by 3:00.It may take ya a bit to find it but it's worth it. There was no salesman breathing down my neck and no "other guy"... the closer or whatever you call him...no dude talking down to me about my credit score.These are just good folk. Grayson the owner is a stand up guy and everybody in the office remembers my name when I walk in the door. Even Tim, their mechanic, will stop what he's doing and chat for a bit. This is some real, down to earth customer service.I probably won't be buying another car for a while but when I do I have every intention of returning to Vegas Valley Motors. They've got me for life.
I was in Las Vegas this past weekend to buy my brother a good (cheap) used car. This place had many on their website. Good News: the personnel don't misrepresent the condition of the car -- they just don't know it...or so they say.Bad News: Couldn't find one car under $3000 that didn't appear to have mechanical issues. Finally took one car to an independent mechanic and after just 10 minutes he stopped the inspection and said he had found over $2000 worth of needed repairs...serious repairs. He didn't even charge us for the inspection because he felt bad the car was in such poor shape (yea! Goodyear!) It appears they get many of their cars at auction and after being at a dealership where they told me they send the cars that need major repairs to auction instead of keeping them themselves....well...I'd be very cautious getting a car under $5000 at any used car lot.
Johnny and his staff at S&M are the best in Las Vegas and the most professional i've ever come across. I was in an accident Johnny told me to bring the car down and he would make sure the car gets fixed and would deal with my insurance company. Sure enough a couple days later my insurance claim rep called and said they we're going to get my car fixed right.Johnny and his team told me a date my car would be done and actually finished a day ahead of schedule. My car looked brand new, the work was flawless.There are a lot of auto shops that can repair cars for cheap but S&M goes the extra mile to make sure it's repaired or replaced correctly, always keeping the customer in the loop, and in a timely manner.I def. recommend any car needs, go to S&M They also tinted my windows on a previous visit and my car looks great now.