Upon further review (no, I'm not an NFL referee), UPS gets a better rating from me now after they resolved my issue. Reggie, the delivery guy, was very professional and apologetic for my difficult experience. He gave me additional info to deal with any future delivery problems and although it didn't fix their goofy phone situation, it was appreciated.
Worst runaround ever...they tried to deliver a package three times during the day but I wasn't home for two of them. The third time they left a doorhanger but I was home the whole time (couldn't ring the bell?). I called to have it re-delivered and the lady said Tuesday. I told her I had to leave by 10 a.m. so she said she'd make a note of it. Tuesday 10 a.m. came and went, no delivery. I called back and the next UPS person told me the package was not on the truck, not scheduled for delivery (how is it supposed to be delivered if it didn't make it onto the truck?). I asked for a supervisor to call me within the next hour and nobody did. Finally, someone called while I was gone and told me to call her back (Keisha?). Her voicemail message was garbled so I couldn't call. I tried the 800 number listed for Las Vegas and it led me to two different overseas centers....neither could provide me with the phone number for the Las Vegas center on MLK. "We have to tell them you called, give them your number, then they will call you." What kind of service is this? I've spent over an hour on the phone just trying to get someone to re-schedule this delivery. Unbelievably bad service.....are they trying to prevent us from contacting them? Why is there no direct phone number listed for the local UPS center on MLK? Pathetic experience for the customer pretty much sums it up.
Fast friendly service quit and easy love these guys they know how to get the delivery job at a fast and reliable time thanks guys your the best
Worse cleaning company to work for Steal your money by taking hours you worked for. Take taxes out of your checks but you don't know cause they do not give paystubs no matter how much you ask for them. Then when you get your are forms at the end of the year only 25 bucks went to taxes making you owe taxes. The work ethics suck. If it's your day off they make you come in no matter what. Once had 79 hours for my check only got paid for 40. Why's that? Maybe they don't want to pay people health benifits? Idk. Can't get a straight answer out of any of them. Work anywhere from 1 hour a week to 24 7 and not get paid that's bull crap worst place to work tried reporting them but gov. Did nothing.
Lisa has been great to work with. Very pleasant, efficient and accommodating to our needs. I would highly recommend using this service.
This Company also know as Elkhorn Environmental has very bad, ignorant, rude drivers, they also give cash kickbacks to the job site bosses to get work and keep it.
Horrible experience had a large Rock bounce off a trailer that was not tarped down and when I called the company they told me it wasn't their problem and to call my own insurance.
This is the most poorly ran store that I have ever been to. Employees stealing mail, packages that go missing, faxing to the wrong numbers, and it is all ran by a Manager named Laura Gonzales. They are rude, unprofessional, and frankly, I would go as far as to say uneducated. Even basic job tasks go undone. They also have been known to engage in credit card fraud. My bank took care of that, but I suspect that the blame is on this store since it was the only place I used that card. AVOID this place like the plague! I'm sure this store will go bankrupt soon enough, it is being ran into the ground and they still have not paid me the refund that is past due.
Max's friendly - sparkling personality welcomes everyone back and Management - Marie's distinct personality assures the shipping and handling services will be carried out at the rate paid chosen; convenient,close, very helpful...
Do not ship your packages through this store they are thieves Do not ship your packages through this store.