Purchased a motorhome in August. Due to the reviews I had a 3rd party tech look at the rv and perform repairs before I closed the deal. Glad I did because I would have probably been stuck on the side of the road and not had a working generator. When I went to pick it up, the screen for the dinette area was missing and the water panel controls were broken. Was promised these things would be shipped to me. After 6 weeks of not getting the parts I called and spoke with Monica, she assured me she would look into it and get back to me, she never called me back. I had to call multiple times to get any results. I was told the screen was shipped and given multiple excuses by Monica and Junior as to why it has taken so long but weeks later no screen. Finally they managed to pull themselves together and send the wrong screen which had become warped because it was put in a box with no packaging. I called Monica AGAIN and she gave me more excuses and promised to get back to me, this was weeks ago and I still havent heard from them. Monica and the staff in the parts department are either incompetent or they are trying to screw people over by not giving them the parts promised. In addition, it looked like the table in the rv and the screen I was sent didnt quite fit, it appears that they take parts from the other RVs on the lot so if you are thinking of taking your rv here for consignment, dont because things will probably go missing. Worst customer service ever, these people are liars and cheaters!
I have rent RV on June, 2017. when I return RV, one employee walked around inspecting RV and checked everything and she said there were no problem for RV, deposit will be refunded in 3-5 business days and both I and Sahara RV signed on paper. we also have customer invoice SRV-5685 that is about refundable deposit ($1000). however, Sahara RV sent email 3 days after when we returned RV. they said there were several damages they found and asked us what happened it. but we also did not know it anything. if RV had damaged, they had to tell us at inspection and before I and they signed on paper. I still do not get my deposit back. I emailed them about it, they said I caused damage so they take my deposit. I still keep in touch with Sahara RV. I recommend never rent RV at Sahara RV, they will take your deposit.
Rented an RV for a trip to zion! They were older but well maintained. I liked them much better than one of their competitors that I rented from! & they gave me some free miles! I expected to get charged for Gen use like the other company, but was surprised when they told me it was included at NO charge! I WILL BE BACK!!
We rented a travel trailer for a Thanksgiving camping trip in CA and Laura could not have been more accomodating or helpful, she even measured things and took pictures for us during her lunch break! She also held two trailers for us as we couldn't decide which one we wanted! The trailer was perfect for our trip we had an issue with the generator but luckily had extra oil with us for it so it was all great. Again Laura was so terrific to work with, we look forward to our next trip!!
My wife and I purchased a 20015 Forest River Rockwood Pop up tent camper. It was used from their rental fleet. It was well maintained and taken care of, the sales rep Les helped me with my purchase and held our hand the entire time. We are new to RV-ing. They gave me a complete walk thru of the unit and showed us that everything was working and how to operate everything. I would definitely recommend them and would come back if I ever need to purchase another RV. (They also do rentals!). I have also shopped at the parts department and they were very helpful in getting me the parts I needed to tow my trailer. THANK YOU SAHARA RV!
I rented a RV for a trip to Las Vegas, the rental department was super helpful and answered all of my questions. They did a complete walk through on the RV so I knew how to operate everything before I left. I loved the RV and did not have any issues with it. I enjoyed my experience so much that I look forward to renting an RV with Sahara RV again soon! A few great things about Sahara RV over the competitors that I learned: Sahara RV offers free mileage up front before they charge (unlike the other companies). I rented for 5 days and got 700 free miles!!! They also provided unlimited FREE generator usage, which apparently some of the companies charge $3-$5 per hour for this!!! I am really glad I went with this company over the other options!!
Purchased a toy hauler from Sahara RV for going out to the dunes. The Salesman Dean was a pleasure to work with. He walked me thru the whole sales process. Before I took the unit they had a technician give me a complete walk through on the unit. They showed me that everything was working (except for the fridge, which I was informed of before purchase). I am new to RV-ing so I was grateful that they took the time to show me how to use and operate everything. We have come back from our trip and had no surprises. I appreciate Sahara RV taking care of me and would recommend purchasing a unit from them, at least Dean the salesman I dealt with was very helpful.
The parts department really went above and beyond! Thank you Monica & Harold. I called early in the morning and needed a part right away. They were able to locate the part and get it for me only a few hours later!! These guys rock!!
Truly deserves 5-stars! General Manager Wiley came to our aid on a sizzling hot July afternoon. We were in Death Valley when the crank decided to strip its gears (or something) & it wasn't going to lower the top. My husband got underneath & took off screws from stuff and we pushed & locked it down- knowing it's broken. We made it to Las Vegas approximately 15 minutes before closing time on a Friday afternoon & we pulled our tent-trailer in. Mr. Wiley personally took care of us! He crawled under (with his back on melting asphalt) to look at the problem. He told us he'd try to get us back on the road by Tuesday. Imagine our surprise when he called us mid-morning on Monday and it was ready! He put in new parts and it works better than ever! The repair price was not gouging - very fair for we weary travelers! He saved our vacation! 4 teenagers will never forget it - and their parents won't either! THANK YOU, Mr. WILEY! You're a good man and hard worker! Great customer service! You cared!
Why so many bad reviews? Not sure, but I'm glad I have had a pleasant experience!My review is for the RENTALSI rented an Rv for my family for a trip to Arizona. The RV may have been a bit older, but it still ran great and made our vacation a great experience. The staff was really Helpful. The rental staff went above and beyond to try and make sure my trip was on track. They walked me through how to use everything (we were first time RV Renters so this meant a lot to us!) The checkout process was pretty painless. Waited a few minutes for the walk-through but nothing major, while waiting I was kept updated on how long it would be by the staff.Also, I have to mention the prices....we shopped around at several different companies for RV rentals and a few things that we liked that I have to point out....The rates are much cheaper than the competing companies. (yes the RVS seem to be a little older, but to me it was worth it...I mean we didn't have any major issues and the unit didn't break down or anything).ALSO...I noticed that the other companies wanted to charge us for miles right off the bat!Sahara at least gave us some free miles before the miles charge kicked in. (we rented for 7 days and they gave us 1,000 free miles!!!) We went over about 50 miles and had to pay like $20-30 for the remainder of miles....not too bad...I can't imagine having to pay that other 1,000 miles.....too expensive! Glad that they offered some free miles for us!I think my only complaint is that insurance is required unless you get a actual notice from your insurance company with the vin and stuff of that vehicle you're renting. Nuisance, but not that big of a deal I guess..(the deductible is like $2,000 or 2500?) so I would look into getting the things form your insurance company. Besides that, Sahara RV treated my family right and we look forward to renting with them again.