Unacceptable, outrageous service!I don’t know how this facility is still in business! How they manage to pretend that they care about the people? My son was admitted with severe muscle pain and they left him for more than a week without any treatment. There was no physician for 5-6 days, no one cares. This is a rehab facility but the therapists don’t do absolutely nothing. The personnel are cruel, heartless and left my son without any medications and treatment in pain. They used the money from the insurance and one day somebody decided to discharge him without asking him how he feels. They discharged him with the same pain as he was admitted and just used him to take the money from the insurance. My son has been with MS for 18 years but all the personnel remained heartless seeing his suffering. The manager in charge is Anna Lynn – rude, unprofessional, cruel person without heart, made of stone. Everyone better stay at home than coming to this facility. Shame on all people who take salaries to help the others but don’t do anything and are so cruel to watch suffering people without making minimal efforts to help.
In November of 2004, I moved my parents into El Jen and I have experienced nothing but the best of care and love for them. When my father was dying …
2832 S Maryland PkwyLas Vegas, NV 89109
From Business: Las Vegas Healthcare and Rehabilitation Center is a subsidiary of Kindred Healthcare, a health care services company. Through its subsidiaries, it operates hospit…
1151 S Torrey Pines DrLas Vegas, NV 89146
From Business: Covenant Care Inc. operates 46 facilities in six states, including Silver Ridge Healthcare and Silver Hills Healthcare Centers in Las Vegas. These skilled nursing…
My sister was admitted to this facility after going through brain surgery. We provided a copy of medical power of attorney and her living will with DNR upon arrival. There were some very good people working here but most are not qualified healthcare workers. One Sunday morning my sister called frantic that no one would come to help her, no breakfast was brought and no one answering her calls for help. We immediately went to the facility and found in the section where my sister was located there was no staff to be found. People were laying in filth and no one had been given breakfast. Were they given their medications. We do not know. Constant frustration at lack of communication between the staff members regarding the people they were there to care for. Some time later Miriam was rushed to the hospital as she stopped breathing. Silver Hills neglected to send the DNR with Miriam and the result meant that hospital intubated her. Because of the incompetence of Silver Hills my sister suffered for many days. Luckily we were able to have her admitted to Nathan Adleson Hospice. Best care from everyone there. Thanks to them Miriam's final days were spent in a clean environment with loving and caring people.
My husband was there and we were given a letter stating the date the insurance would stop paying for his care. I arranged for a room for him at Pacifica but kept getting the run around from nursing. Then they said the doctor hadn't filled out his paperwork yet; so I tracked down the doctor and begged her to get his papers done so he could be transferred. She sat down and wrote stuff and got up and left. When I told the staff it was done they said she hadn't signed it. They screwed around long enough that I was told they couldn't transfer him that day. My husband had been sitting in the hall all day waiting to be moved and complaining but no one paid any attention to him. He said he was their hostage. I feel they keep you there because private parties have to pay them more than insurance does. I've talked to his insurance and numerous places who said they were absolutely wrong. Then I got a bill from them for $343.00. Just greed, incompetence, lack of caring or communication. Don't go there for any reason. They gave him so many pills at a time that he was vomiting. Avoid this place.
My mother was admitted for rehabilitation. Her stay was beyond rehabilitating. She Is a diabetic and continued daily to receive pure sugar instead of sugar supplement. The food was always cold and tasteless. There was no meeting with a dietitian and everyone ate the same. Baths are weekly, beds do not get changed frequent, and no one comes and clean the rooms and definitely not the bathrooms. The staff was not only unfriendly to the patients but to me as well. I advise family members to be active in your love one lives because i have never seen such uncaring professionals in a position to be caring and accommodating. The staff even looks miserable. I'm so glad my mother is out of there, God bless those left behind. Silver Hills, clean up your act and get a clue, you are the contact that some only have, show some compassion and treat them like they are your love ones.
The staff was very nice, but understaffed. The care was not that great due to everyone running around. The facility had taken two different pain medication out of my dad's bag. When we checked out they only have him one prescription back and No one seemed to know where the other one was. No one had any answered to where the 48 count of extremely strong pain medication went, nor did anyone want to take the time to look for a answer.
Kenye was my MVP of the whole place for me. She came in my room the following day I arrived and welcomed me and assured me that I could go to her with anything, and she would do her best to resolve any problems. Well, there were more than a few times that Kenye came to my rescue when it seemed no one else could. The place at times seemed overwhelmed and over or under staffed. I wish them well. Sincerely, Kenny P.
Silver hills is the worst. Bad food. Bad service. Bad managers. Refused care for my father.Who does that? People don't even refuse care for animals. My dad got a bad infection from this place. And now they don't want him back.this place should shut down.
This place has a outstanding Physical therapy program. My mother had to go to a skilled nursing facility after falling and breaking her hip. Staff was very encouraging to get her back hom with us. And they DID.