My Mom went there with her sewing machine, they did not fix it, but they did advise it was the fabric she is using and she shouldn't use that type (???) and then told her to change her needle??? (she is a seamstress for 80 yrs now). They told her she broke it when she got it home, She said "do you think I am f'**** stupid" the young gentleman turned it around and said she told him he was F'*** stupid, the older Gentleman was very rude (instead of acting like an owner and asking what happened he pushed the fabric in mom's face and pushed her by the hip out of the front of the sewing machine. I almost lost it, I could not believe how rude. and then he walked away to the back, when I pushed the fabric he was shoving in mom's face away, he looked at me like he wanted to kill me (holy crap). Terrible businessman. And I am turning this information over to the BBB.
Very disappointed with the customer service with this company. They have had my Hoover vacuum for over two months. I have called every two weeks to find out the status of my repair and always an excuse. I have NOT ONCE received a follow up call from them. They do not seemed concerned at all.
Horrible place for machine repairs! The technician does not know what he's doing and showed NO integrity when dealing with me. I took my Singer Touch 'N Sew (1970's) in for repairs/adjustments because it was breaking needles. Something mechanical was wrong with it. I was charged $79.99 for "repairs." First of all, in several decades of sewing I've never been charged that much ... and secondly, no repairs were done. My machine continued to break needles (ex, 3 needles in 15 minutes). The problem was obviously not fixed. I called and was told to bring the machine back in. I did. After a week I was told that the machine had parts that were worn out and that due to the age of the machine, were no longer available. Why was I charged $79.99 if no repairs were done? Why did it take 2 attempts to tell me that the machine could not be repaired? Why was I not told of these problems the first time? If the technician was unfamiliar with Singer machines ... or maybe inexperienced on their older models ... why didn't he say so and refer me to someone more experienced/appropriate?I found a different sewing machine repair person, one experienced with older Singer models. He looked at my machine and told me that the first technician messed up the settings on my machine because he didn't know what he was doing/was inexperienced on the older model. The 2nd opinion also said that parts are worn out and the machine is at the end of its lifespan. I paid the 2nd gentleman $50 to fix the $79.99 "repairs" done by the tech at Sew Little Time!I will NEVER again set foot in Sew Little Time. I certainly won't buy my new machine there. I have no use for business people who charge top dollar for poor quality work or those who fail to display integrity in their dealings. Do yourself a favor and stay away.
Not very knowledgeable on their business. Gave them part numbers over the phone. Said they had both parts. Went there and they had only 1 part. The part they had, I questioned that it looks too big. Mark swore that it was a replacement part and it would fit. Went home and it was too big. Returned it. Never will go to this place again. Very unprofessional staff.