These people are AWESOME!!. Melissa and the staff are genuine and will walk you through all of your pool concerns. Prices are reasonable and knowledge obtained is priceless.
Customer service should be a priority in all stores!Went to purchase an accessory for our pole net cleaner on 4/2/17 11:08a.m. Stood in line for about 8 minutes since another customer was being helped. NO acknowledgement from the 2 clerks behind the desk. (just a moment, be right with you, etc) went to the back to look for the item I needed. Had another clerk in the back and he helped me find the item, kudos to him.Stood in the same line to pay, with the same customer in front of me. His transaction finished. The clerk, #42596, was then about to take payment from another customer who came AFTER me! I said, " I was here first." Not even an apology or sorry.....What kind of service is this? I will be taking my business else wheres! .(
If you want expert advice, diagnosis and customer satisfaction, you will find it here. These good folks know their business and have helped us through home pool repairs. They are lifesavers. So glad they are here in Las Vegas for pool owners. I've used them for over fifteen years and recommend them to friends.
TERRIBLE COMPANY, DISHONEST & UNPROFESSIONAL: They have complaints on the Better Business Bureau BBB. I have a Lifetime Warranty on the Structure of my pool, that Desert Springs Pools will not honor. I've paid a structural engineer to confirm my claimI've spent $3,500 on a Structural Engineer, Pool- builder advise and a Botness report, to prove my claim to Desert Springs Pools that the structure of my Pool & Spa, are cracked and failing, due to Structural DEFECT, and not anything else such as tree roots,, as the company claimed. I spent another $1000 to dig a 3' trench around my pool and photograph that there are NO tree roots present. After sending in my claim to Desert Springs, they still denied my claim, and said if I wanted resolve and compensation, I'd have to sue them for it. That will cost me almost $50K to do so.
I had Sienna Splash Technologies do my swimming pool remodel last month and I have to say that this company is hands down one of the best I’ve ever worked with in this valley. I strongly recommend them for your remodel needs. They are very knowledgeable in their field of work and did a fantastic job. Thank you Sienna Splash!!
The Desert Springs group did my pool and landscaping, I could have asked for a better job.