In response to the complaint against Trailer Tech on December 30th 2012. From the President of Trailer Tech: At first I was I not going to bother with a response to this complaint because I think most people are intelligent enough to read between the lines of Mr. Patterson's rambling to get a better picture of what actually transpired, but his behavior was so ridiculous and his complaint is so warrantless, that I cannot let this lie to continue to be spread. We do not expect our customers to be "experts", because that is what we are (staff total of over 72 years experience in selling parts for trailers).We do our best to get you what you need and want in a timely manner. To do this, we have to ask many questions, of which Mr. Patterson could not be bothered with. He arrived at our store 10 minutes before closing, which was not a problem as our salespeople are always willing to stay late to help a serious customer, as well as I am always willing to pay overtime for a sale to be handled. But Mr. Patterson was too busy strutting around our showroom and talking at the top of his lungs into his cell phone. When my salesperson tried to get his attention, he was rude and demeaning. In spite of this, my salesperson managed to decipher that Mr. Patterson wanted a heavier axle package for his trailer as he was overloading it on a regular basis, and that he wanted to use 8-bolt wheels. Since the 8-bolt pattern is only available in a minimum of 6000 pound axles, that is what he was sold. Bright and early the next morning, Mr. Patterson's employee brought everything back for a REFUND saying that he had decided to buy a different trailer instead of upgrading his trailer. We have a modest re-stocking fee of 15% in such situations which barely covers our costs, especially when you consider a credit card transaction fee both directions. This fee is noted on our invoices and each customer is required to acknowledge this fee in the form of his signature. When Mr. Patterson's employee called and informed him of this, he flew into a tirade. He threatened us repeatedly in many different forms, both against the company and against the salesperson and myself personally. I personally made the decision to return his purchase price in full, in spite of the fact that we would lose in excess of $100 on the non-sale, because it just wasn't worth dealing with him or his threats and potential bad P.R. We took back everything he had purchased and Mr. Patterson WAS NOT charged a re-stocking fee. If Mr. Patterson has been in business for 25 years, then I'm sure that he is aware that there are still laws on the books against libel and slander. Perhaps he SHOULD beware.
3640 Las Vegas Blvd NLas Vegas, NV 89115
From Business: If you are looking for a fun and clean place to stay when traveling to Las Vegas in your RV, you have come to the right Las Vegas RV Park. Out of all of the Motel…
5225 Boulder HwyLas Vegas, NV 89122
From Business: Here’s betting you’ve never camped quite like this! A spacious RV park in the Las Vegas Valley, Las Vegas KOA at Sam’s Town offers campers a premier place to stay…
Why so many bad reviews? Not sure, but I'm glad I have had a pleasant experience!My review is for the RENTALSI rented an Rv for my family for a trip to Arizona. The RV may have been a bit older, but it still ran great and made our vacation a great experience. The staff was really Helpful. The rental staff went above and beyond to try and make sure my trip was on track. They walked me through how to use everything (we were first time RV Renters so this meant a lot to us!) The checkout process was pretty painless. Waited a few minutes for the walk-through but nothing major, while waiting I was kept updated on how long it would be by the staff.Also, I have to mention the prices....we shopped around at several different companies for RV rentals and a few things that we liked that I have to point out....The rates are much cheaper than the competing companies. (yes the RVS seem to be a little older, but to me it was worth it...I mean we didn't have any major issues and the unit didn't break down or anything).ALSO...I noticed that the other companies wanted to charge us for miles right off the bat!Sahara at least gave us some free miles before the miles charge kicked in. (we rented for 7 days and they gave us 1,000 free miles!!!) We went over about 50 miles and had to pay like $20-30 for the remainder of miles....not too bad...I can't imagine having to pay that other 1,000 miles.....too expensive! Glad that they offered some free miles for us!I think my only complaint is that insurance is required unless you get a actual notice from your insurance company with the vin and stuff of that vehicle you're renting. Nuisance, but not that big of a deal I guess..(the deductible is like $2,000 or 2500?) so I would look into getting the things form your insurance company. Besides that, Sahara RV treated my family right and we look forward to renting with them again.
Duck Creek RV Park is in the top 5 of Recreational parks my wife and I have camped across the United States. The entire staff is very friendly, accommodating and over the last 8 months has become personal friends. We were planning on staying at Duck Creek for 4 months but ended up doubling our stay. The park is very clean, grounds well kept, and very safe and secure because everyone watches out for one another. This RV Park reminds me of childhood growing up when all the neighbors would get together for dinner on occasion and have a good visit with lots of laughs. Carrie and I loved the convenience of location; Duck Creek is located close to everything including Walmart, restaurants, freeways, several Casinos, The Strip and so much more. I will say this, if you are a heavy belligerent drinker and is just there to party and cause problems this is not the park for you because you will be escorted of the property. I witnessed this twice in the 8 months during our stay and I like that about this park, keeps the park feeling safe and peaceful. We had put our Dog Cloey down during our stay and had an overwhelming support group including the staff and neighbors which helped us during the sad difficult time. If Carrie and I ever come back to Vegas we will definitely stay at Duck Creek RV Park. A special thanks to the staff of Duck Creek Debbie, Vicky, Dave and Al for making our stay enjoyable.Matt and Carrie
When we knew we were snowbirding from Alaska, we called all the RV parks in Las Vegas after checking websites and did our homework. Of all the calls we made to help with our decision, 3 had friendly and knowledgeable people. We then visited those 3 parks. Since we were going to stay Jan - April we wanted to be sure it was also safe and quiet. Amazing! When my husband first drove into Duck Creek and saw the clean Park and Office/Guest club house, he called me with "honey we got a home and the price is right!" Checked other 2 friendly Parks to be sure. They fell short, not as clean, to busy an area with too many people in business areas on the streets and just did not feel safe enough. Safe City bus stops right at the Duck Creek Park if you don't have wheels because our neighbor loves the convenience. We have made friends with those who stay a few days and several extended stay guests. Mom used to tell me, "if you want to have friends, be a friendly person"! We all have mail boxes and secured package delivery. That is important to us. This is our second winter here and have already advised awesome management to expect us back next winter! North to Alaska in a few weeks in our RV. We'll be back!
Truly deserves 5-stars! General Manager Wiley came to our aid on a sizzling hot July afternoon. We were in Death Valley when the crank decided to strip its gears (or something) & it wasn't going to lower the top. My husband got underneath & took off screws from stuff and we pushed & locked it down- knowing it's broken. We made it to Las Vegas approximately 15 minutes before closing time on a Friday afternoon & we pulled our tent-trailer in. Mr. Wiley personally took care of us! He crawled under (with his back on melting asphalt) to look at the problem. He told us he'd try to get us back on the road by Tuesday. Imagine our surprise when he called us mid-morning on Monday and it was ready! He put in new parts and it works better than ever! The repair price was not gouging - very fair for we weary travelers! He saved our vacation! 4 teenagers will never forget it - and their parents won't either! THANK YOU, Mr. WILEY! You're a good man and hard worker! Great customer service! You cared!
Duck Creek Rv Park was a great choice to spend the night before dropping someone off at the airport. My husband and I walked the perimeter of the large park next door, which is accessible through a gate on the property. The restrooms, showers and laundry facilities were one of the cleanest I have seen anywhere. They had movies which guests could borrow, and a large book exchange in the lobby. We also had a good wifi connection at our site, which was included in the price.The people in the office were extremely friendly and accommodating, and made us so glad we chose to stay here. The park is a large parking lot, like most RV parks, but the parking spaces were good size with full hook-ups. It had a pool, but we didn't use it. We had no problems whatsoever, with the property, staff, dogs or other customers. The price was the most reasonable around, and if you are a member of Passport America, it is even cheaper!
I rented a RV for a trip to Las Vegas, the rental department was super helpful and answered all of my questions. They did a complete walk through on the RV so I knew how to operate everything before I left. I loved the RV and did not have any issues with it. I enjoyed my experience so much that I look forward to renting an RV with Sahara RV again soon! A few great things about Sahara RV over the competitors that I learned: Sahara RV offers free mileage up front before they charge (unlike the other companies). I rented for 5 days and got 700 free miles!!! They also provided unlimited FREE generator usage, which apparently some of the companies charge $3-$5 per hour for this!!! I am really glad I went with this company over the other options!!
What a surprise. We just chose this park by chance the first time we came to Las Vegas and were so happy with it. After we had a chance to look around the area we appreciated it even more. Apparently the owner changed a couple of years ago and since then the park is much better. It is very well maintained and really clean. But most of all it is the manager and he staff that make it different from all of the other RV parks. We will definitely stay there when ever we get the chance. The location is great - every store or restaurant we could think of was within a couple of miles. There is also a hugh county park adjacent to the RV park and there is a private gate (which your RV park key fits) from the RV park to the county park.
Purchased a toy hauler from Sahara RV for going out to the dunes. The Salesman Dean was a pleasure to work with. He walked me thru the whole sales process. Before I took the unit they had a technician give me a complete walk through on the unit. They showed me that everything was working (except for the fridge, which I was informed of before purchase). I am new to RV-ing so I was grateful that they took the time to show me how to use and operate everything. We have come back from our trip and had no surprises. I appreciate Sahara RV taking care of me and would recommend purchasing a unit from them, at least Dean the salesman I dealt with was very helpful.
My wife and I purchased a 20015 Forest River Rockwood Pop up tent camper. It was used from their rental fleet. It was well maintained and taken care of, the sales rep Les helped me with my purchase and held our hand the entire time. We are new to RV-ing. They gave me a complete walk thru of the unit and showed us that everything was working and how to operate everything. I would definitely recommend them and would come back if I ever need to purchase another RV. (They also do rentals!). I have also shopped at the parts department and they were very helpful in getting me the parts I needed to tow my trailer. THANK YOU SAHARA RV!