I have had this company servicing my pool for a month now. The first week they didn’t even bother showing up nor did they call to tell me about it. Then they said they would send someone out as a last stop on Tuesday. Still didn’t show up. Then not even on Wednesday. Thursday rolls around and someone shows up but he knows nothing about pools. My pool has yellow algae and yes I had it before them, that is why I no longer have the old pool guy. They sent someone out last week but he told me nothing when he left as far as what he did. I still had a TON of algae on the walls and the floor. I could see exactly where he vacuumed, because of the line in the bottom where it was clean and everywhere else where it was dirty. When I called to see what he did and when they were coming back I was told Monday to do it again then Thursday as a normal weekly service. Well low and behold no one yesterday. So I am calling them and get no answer or return call. I have left about 3 messages so far today at all different times so I know it’s not their lunchtime. I owned a pool businesses for 10 years in the Las Vegas valley and there is no way I would do this to my customers. This company is a joke! I would do the pool myself but I am constantly out of town for my job and 10 years of it was more then enough.
5325 Polaris Ave Ste 300Las Vegas, NV 89118
From Business: Sunrooms ~ Patio Enclosures ~ Patio Covers ~ Pergolas ~ Lattice patio covers ~ Vergola automated patio cover ~ Window Awnings ~ Siding ~ Replacement Windows ~ Car…
No call. No show. They said the pool heater would be fixed last week and still nothing. Use someone else if you need the job done.
Very professional. Kept me informed on all timelines through the entire project and kept the area clean. Highly recommend!!!!
We felt that we were treated professionally and fairly. Kenny was very honest with us and we have confidence in him and his abilities. Our pool looks fantastic.
Heritage Pool Plastering has good and extremely professional. They were on time except for weather delays but overall great. Thank you!!!
I have a home warranty & EMERALD POOLS were assigned, I called them first to get an ETA , Donna in the office was very helpful. The technician KEITH was on time he installed a new filter pump & he got me back in business. EMERALD POOLS has great customer service & did a great job. I highly recommend them & will use them for future work����������������
Made an appointment with them to come out to check my pool thru my home warranty. they never showed and never answered the phone canceled my home warranty from home warranty of america what a rip off
Greencare’s team was great with the pool build. On time. On budget. I do want to say for a period of around 5 years or so, many other companies had left us with bad experiences and we had been burned by contractors so we are for sure a bit too cautious with them in general. Greencare did our pool about 2 years ago and I just seen them on here so I wanted to leave a review for them. We were very happy and also referred them to our neighbor who also went with Greencare. With us Greencare was patient and even when we changed our tile they were ok with it sorry guys, in hindsight I see they stayed on task and in the end they were a pleasure to work with. I have recommended them on multiple occasions.
As others have stated, they no showed to one appointment then showed up instead of at 9 am at 4 pm. They do not return phone calls or messages left. Would never recommend this company.
We had Laguna Pool put in our pool and spa this summer. We were very pleased with their work, everything went smooth and stress free. Great company to work with.