Dr. Peters is very caring and available for his patients. I never wait more than 10 minutes to see him. I am able to email him and reach him at night as well.

Box Canyon Primary Care

Shanae C. rated

This review is about the supporting staff and clinic manager, not the providers.I called on 3/24/17 to schedule an appt as a new patient for Dr. Dunsmoor because he was listed as accepting new patients on my provider listing for medicaid. When I told the woman in scheduling that I had HPN Medicaid she said "Hmhp no we do not accept that, you guys go to southwest medical" in the nastiest tone. I was so taken back by her response. I know for a fact that is not true. I told her "thank you" and hung up. I called back because I felt like that was not the way you should speak to anyone, but especially a potential patient. I asked to speak to the office manager, a woman named Sharon. She placed me on hold after I told her what I had experienced just moments ago and came back to say "Well I spoke with her and she said she did not speak to you in that manner. His panel is closed for Medicaid patients." (So he does take medicaid, he's just not accepting new patients)I proceeded to ask if he was accepting UHC insurance (for my mother) and Sharon told me "Well if you have UHC then why are you asking about Medicaid" Because I can, that's why. I SHOULD be able to ask as many questions as I want about whatever insurance products I want. That should not be an issue. Never did I receive an apology for being talked down to as if I were ignorant and Sharon basically told me they were right and I was completely wrong. I will be filing a complaint with the health plan so that it can be properly addressed about how to speak to people in general. I am fully aware of the stigma that is placed with Medicaid recipients and to be mistreated and misguided because of the product you carry is completely out of line.

Dr. Brent B Burnette, MD

Alan C. rated

Dr. Burnette and his staff are professional, courteous, and efficient. His building has a surgical center so a hospital wasn't needed for the procedure and my experience was 5 star.

Canyon Medical Center / Primary Care & Internal Medicine Clinic

Nollee C. rated

terrible service!!! I made an appointment for 11am, and sat there for 45 minutes watching them take 5 people who came in after. please do not waste your time.

Dr. Naomi L Chaney, MD

amandamwood rated

First off my grandmothers Bp medication needed a refill while dr. Chaney was out of town , her staff decided that there was nothing the could do. My grandmother was in horrible condition bp spiked and almost took her in to emergency room but decided to call doctor office again and she got back a day earlier and they did call like they said they would.dr. Had informed me that was not procedure and her staff needed to apologize. 2wks later we are sitting in the waiting room and staff screamed across the room that my grandmother had a bill of $112 dollars and she won't let me be seen unless I get it paid today I stepped up to the window to explain to her this was the first I have heard of this and I can pay it that next morning but my grandmother needed to see the doctor she insisted that I was not going to get my 80 year old grandmother in to see anyone. A nice lady in the waiting room stood up and said enough she will pay it. I left because I could pay the bill just not that min. When I later called to make a new appt. the staff reminded me she won't see me if I don't pay. I informed her it still is no problem and I will have the money but I need to speak with the dr. Without my grandmother (because she was so upset on how she was treated) just to pay the bill and let the dr. Know what just happened staff made the appt. I got there mind you I'm 8 months pregnant and walk in and staff says no you won't be seen without my grandmother I said I informed them over the phone they said doesnt matter they won't let me talk to the dr. I said we'll I need to at least message her let her know what is going on they refused to let me get near the dr. I waited there till the dr. Saw me after that the dr. Protected the staff and by the time I was leaving the staff was yelling at me about the bill all the way down the hall even though Chaney told me it didn't matter just leave the continued yelling till I was in the elevator right I front of dr and pt.

Box Canyon Primary Care

dawn.robertslarge rated

WORST OFFICE EVER!!! Dr. Gar...

WORST OFFICE EVER!!! Dr. Garcia used to be a great doctor till she moved into this office. Now not so great. Front office girls dont know how to smile. I call office manager Sharon to talk about a problem we were having and before I can even tell her the whole thing she starts arguing with me. Nice customer service. This office needs to remember they are a business and there are a million other doctors out there that would love to have my money, and they just got it thanks to Sharon!! It all could have been worked out if people told the truth and acted professional. Your also not supposed to call the doctor if you have any problems. Just to let you all know.

Did You Know?

Physicians and surgeons help to keep people - from infants to the elderly - as healthy as possible. These individuals provide diagnoses and treatments for a wide variety of ailments, and preventative care and early detection for more serious illnesses. Whether you love or hate going to the doctor, the fact is your physician is there to listen to your health concerns, take preventative measures against diseases and advise you on your options for staying in tip-top shape.

In 2013, there were more than 1 million doctors of medicine in the U.S., over 854,000 of which were active. Additionally, in 2012, there were about 18,000 active general surgeons in the country. It's important to know which type of physician or surgeon you need, how to choose the best one, and account for other considerations in order to stay healthy.

Different Types of Physicians

Patients can choose from a wide variety of physicians depending on doctor specialty and what problems they are experiencing. Here are a few of the most common types of physicians that you may see in your lifetime:

General Practitioner
Your GP is the doctor that you go to for regular checkups, vaccines and to identify health issues. GPs can treat many different illnesses and injuries, from the common cold to a broken arm. If your health requires a second opinion or expert care, the GP will refer you to a specialist who has the skills to focus in on the issue.

Cardiologist
Heart attacks and heart disease are some of the most common afflictions seen across the country, making cardiologists important to your long-term health. These physicians specialize in studying and treating the heart and related diseases.

Dentist
Other than a GP, the dentist is likely the most common physician you'll ever see. These professionals work with the human mouth, ensuring that your teeth and gum health are up to par. Patients typically go to the dentist twice a year.

Dermatologist
Dermatologists are focused on skin-related issues and diseases, from skin cancers, to acute acne, eczema, psoriasis, and general cosmetic concerns like aging and scars. Most will also perform annual or semi-annual mole checks to screen for any signs of melanoma, the most serious form of skin cancer.

ENT
If you have a number of sinus infections or have had your tonsils taken out, you've likely seen an ENT specialist. ENTs handle ailments related to the ear, nose and throat, often related to taking out tonsils and treating hearing issues.

OB/GYN
For many women, their gynecologist and obstetrician are the same person. These professionals work with the female reproductive system to focus on reproductive health, fertility issues, prenatal care, options for new and expectant mothers, neonatal care and childbirth. OB/GYNs can also help in the early detection of breast or cervical cancer.

Choosing a Physician

There are obviously a number of physicians that you can choose from, but how do you know if they're the best choice for you? Here are a few considerations to help you pick a physician:

Look at Your Insurance
Before you get down to the details, you need to verify which doctors are covered by your insurance and whether they are in or out of your carrier's network. Rates may be cheaper if the doc is in network – a doctor can be covered by your insurance but not necessarily in network. Out of network is typically more expensive. Doctors often add and drop plans, so it's important to ensure that your options are compatible with your insurance plan. Doing your homework will help you avoid unexpected expenses.

Check for Board Certification
Your physician should be certified through the American Board of Medical Specialties. Doctors must earn a medical degree from a qualified school, complete three to seven years of residency training, be licensed by a state medical board and pass one or more ABMS exams to be certified.

Examine the Reviews
Reviews of a doctor can reveal a lot about what your experience may be like. People may grade on staff friendliness, availability and effectiveness of treatment. Looking at these evaluations and getting recommendations from family and friends can direct you toward a physician for your needs.

Choosing a Surgeon

Surgeons can literally hold your life in their hands, and it's important to find the best one that can put you at ease and treat you effectively

Compatibility Factor
You need to feel comfortable with your surgeon. It's important to communicate your concerns and that your surgeon can respond adequately. Surgeons should be willing to go over the details of your procedure and answer any questions that you may have. They must take the time to discuss and address your worries.

Expertise Level
If you're going in for surgery, you want someone that knows what they're doing and has a high success rate. Ask how often the surgeon performs this surgery and try to find one that regularly does it. This will give you peace of mind that you're in capable hands.

Understanding Your Insurance

Your decision on a physician or surgeon can be majorly affected by the insurance plan you have. You may have insurance through employment, your spouse, your parents if you're under 26, or the marketplace if the previous options don't apply to you. It's important to understand how your insurance works to have the full picture of what you'll need to pay for.

Your insurance will have a deductible, which is the amount that you're responsible to pay for covered medical expenses. Some plans have coinsurances, where you must pay a certain percentage of the bill, and insurance will cover the rest. Co-pays state a flat rate for certain services, like paying $20 when you visit your GP or a $100 co-pay for an emergency room visit. Once you reach your out-of-pocket maximum, which will differ if you're an individual or within a family plan, your insurance may pay for 100 percent of covered medical expenses for the rest of the plan year.

If you plan to go to the doctor, need medication or have been recommended for surgery, call your insurance provider or go online to see what your plan covers. You can choose the best doctor for your needs, understand your options and prevent yourself from being blindsided by medical expenses.

Setting Your Appointment

Most doctors require a phone call for an appointment, although some may provide online scheduling as well. Be sure to have your insurance card with you when you set an appointment, and to bring it with you to the actual appointment. They need the ID numbers to verify your coverage, and will usually make a copy of the card for their files so you don't have to show it again unless your insurance changes.

When you call, let them know if you're a new patient, as this will require you to complete some paperwork for your first visit. Tell them the reason for your visit, such as your symptoms if you're feeling sick. It's also important to inform them if you have Medicaid and to find out if you need to bring anything to the visit, like current medications or medical records.

From here, the receptionist will likely ask what dates and times work best for you. During your call, it's important to be honest about your symptoms and the reason for your visit. This information will help the doctor treat you and give him or her an idea of what to expect. Your appointment may progress faster as a result, and the doctor can come prepared with a list of options to better care for you.

Risks

Doctors see a number of patients in a day, sometimes in 15-minute increments in areas where the physicians are in high demand. This can leave little time for doctors to perform thorough examinations, and they can end up missing certain problem indicators. While some problems, like a cold or flu, can be diagnosed in this time, more complex ailments require attention, which takes up time. Reviews can illuminate which doctors actively spend the necessary time with their patients and which ones are pressed against the clock to meet demand.

Surgery has some more dire risks attached to it, so be sure to talk to your surgeon about the potential issues that can come up as a result of your procedure. If a patient has a reaction to anesthesia, it can cause very serious complications, but this is an uncommon occurrence. Blood clots can be a significant problem after surgery, often caused by inactivity during recovery. Infections, numbness, scarring, swelling and death are all possible, but the likelihood of these issues will vary depending on the type of surgery you're undergoing. Talk to your doctor about your concerns and your risk potential.

Aftercare

Surgery affects people in different ways, but as you begin to emerge from anesthesia, you'll want to alert your nurse to any issues you may have. The nurse will tell you how the procedure went, what effect it will have on your condition, what to expect when you get home and how long it will take to get back to normal. If you start feeling pain, the nurse may give you medication to stop it from getting worse. When possible, it's also advised to move around to avoid blood clots from developing in your legs. This can be as simple as occasionally flexing your knee or rotating your foot.

Some surgeries are outpatient procedures, where people are released the same day. For major surgeries, patients may stay at the hospital for a few days to be monitored and address any concerns before being sent home. Discuss with your surgeon the projected length of the hospital stay and what you need to bring.

Recovery and Follow-up

Your recovery time and follow-up expectations will vary depending on your procedure. For example, you can be expected to be on your feet within a few days of having your wisdom teeth taken out, but it may be weeks before you have fully recovered from a broken foot or heart-valve surgery. Your surgeon will give you a list of things that you'll need to do during this time, including what medications to take and when you'll be able to get back to work and other activities.

Every surgery will have a follow-up call or appointment to discuss your recovery and allow you to ask any questions about unusual symptoms or changes in your overall health. If you have a major operation, like heart surgery, it's important to make regular checkups with your doctor or a specialist to ensure that everything is normal. Visiting a doctor will help deter infection and verify that everything is healing as expected. These appointments will give you peace of mind about your state of health and ensure that any issues are caught early on.