Customer service sucks , the owner (female) has no personality , barked at me for having a drink (my mistake, yes) been buying from them since 00' , not one person greeted me nor said I'll be with you when free . I have given them many fish over the years due to out growing my tanks. I guess if your not after saltwater fish ($$$) your just not worth there time ! I wouldn't spend another dime in that place ! I'd rather spend $40+ on shipping and buy online
I am pleased to have Brad Kenstler, myself, service my tank. He has let me know that he is 24 7 on call for emergencies, and he is always available to take a phone call and offer advice or walk me through a new purchase or idea. He takes a very involved approach to administering his service. He knows that customers have invested sincere interest, honest and dedicated husbandry is the service he provides. This is very unlike large retailers or manufacturers like ATM who make great tanks but then they leave the tanks to be maintained by minimum wage workers that know nothing, and that is why Brad Kenstler gets hired, he often cleans up the mess of those that don't know what they are doing. He works along side his mentor and brother, the owner of Reef Solutions, who is the undisputed best in the business, unfortunately not taking on any new clients, so Brad Kenstler at Aquarium Designs takes the overflow.
They cleaned house and it shows! Everything there was clean and the staff friendly (even at closing time!) And knowledgeable! There was a HUGE variety of healthy fish to choose from! Very glad we decided to stop and check them out!!!!!!
This is a great place to buy fish for your tropical aquarium. All the fish look very colorful and healthy and the corals are unbelievable!!! Eric was who helped me and he knew everything about everything. After going here i would never go to another tropicl fish store in Las Vegas
I use Infinity Aquarium because they give me the best service. I’ve used others but they don’t do all the steps that Infinity does to keep my fish happy which keeps me happy. And when something like my aquarium heater breaks down like it did last week, they had a new one delivered and installed in two hours. It’s hard to find that kind of service.
I have been using Infinity for ten years now! Always professional and timely. No job too big or too small. The relationship started over a 30 gal fresh water tank nobody else would service, and turned into the addition of a 150 gal salt tank. Thank you for everything Izzy!