Interesting situation. Brought an old 1988 Jeep Grand Wagoneer in that I was interested in rebuilding and asked them to go over the engine to get it running right and fix the power windows., change hoses and belts, etc.There was no rush, they could do it in their spare time. That was December of 2015. It is April of 2017. There have been many changes. They told me the engine was bad and needed replacing, but since it was not possible to find a $2000 replacement they would need to do a $6000 rebuild. That was finished about November 2016 but now it needed a complete electrical reworking.($2-$3000) I had intended to keep the existing carpeting but it had to be pulled up and I ordered replacement carpeting and new leather upholstery, since it had to be pulled out, I decided to replace it now rather than in the future. Last time I asked about the bill I was told $16,000 should do it. I really like Bernie and John and mostly believe what they have told me but after nearly 17 months and about $10,000 more than I expected I am not going to recommend them or use them in the future. And I still don't know if it will run or fail when I get it. Hoping for the best and think they might be great fo quick fixes. Don't know yet.
I am the owner... I take pride in Underground Diesel Performance. We have a 6000sqft clean facility and a VERY professional/knowledgeable staff. Underground Diesel Performanc is the ONLY diesel shop in Vegas to offer custom motor builds, billet transmissions, twin and triple turbo kits, towing packages, mileage packages, race packages, Suspension install, Custom tuning in house witha lap top, general repair, plus fleet repair and accounts for a cheaper rate (injectors, injection pumps, head gaskets, head studs, motor builds, valve adjustments, trans builds, lift pumps, free diagnostics), we have the fastest diesel and most powerful diesel in Nevada at 1300hp, they support our local car shows and off road events, our prices are the best in town by far, we advertise in all major magazines and in the shop offices you will find several (10+) articles on the wall writen about Underground Diesel Performance. What more could you ask for!? The work we do is top notch! Come see us today for a FREE estimate!
These guys are awesome! The first time I brought my truck in I got EFI live and the tunes were great, everything that was expected. Later on down the line I got my headstuds, headgaskets, FPR, EGR delete, and a bigger set of 5 tunes and man did they give me a smokin' deal! They also got it done in a very timely fashion and haven't had one problem since. I also got my stage 4 allison built here and they run a crazy cheap special of 3850 out the door (it only took them 2 days also!) My truck is so smooth now and at the same time has power that is consistent. No BS here with any of my service or the quality of the work done. Pretty soon I am looking forward to them putting a lift pump in and turning my duramax into a 12 second truck! I will always call these guys for parts and service and I would recommend any one to them. They are very confident in their word and take alot of pride in everything they do. I really can't thank these guys enough for what they have done for me!
The owner James is a true sweetheart. Being that i'm not auto savvy, no matter what question i have about my vehicle he always takes the time to answer anything i may ask. If i'm in the area he will take time from his busy schedule and do whats necessary to put my mind at ease. I really appreciate his integrity. Instead of looking at my car and feeding me lies about my brakes being 90% worn or using any other unscrupulous tactics (another mechanic tried this before I went to Daps. Plus I had my brakes changed a few months prior so I knew that guy was lying. He also tried to convince me that I ordered the full service special <$80 more> when I only asked for an oil change) James tells me the upfront truth, has great prices, and will refer me to another mechanic if necessary. Honest mechanics are hard to find. Any mechanic that is more concerned with my safety and satisfaction than his bottom line is a keeper.
I have used this repair facility for several of my vehicles including a Mercedes and a truck. For several years I thought I was getting great service on my vehicles , although I always felt the price was at the top of the line. Then I guess they got too busy to really pay attention to what made them so good. I had an exhaust system installed on my truck for about 1000 dollars and when I picked it up my truck I found that it was not the system I asked for and as I drove it home the vibration was terrible. They welded a section of exhaust pipe directly against the frame resulting in a loud vibration at idle. Also about two years ago I had a new motor and air conditioning system installed and after only 25000 miles the motor makes noise and the A/C had to be replaced so I am not so convinced of their ability to do quality work anymore and have moved on to a new shop
Finding a mechanic that can be trusted to do quality work at a fair price is a challenge. Bernie and his staff at SUV & Trucks R Us are that rare find. They are honest, up-front, and extremely competent. The years of experience are evident just talking with them - if it has happened to a vehicle, they've probably seen it and definitely know what to do about it! The services I have had performed on my truck were very well worth the cost. There were additional things done (extra cleaning of engine parts, for example) that took an appreciable amount of time, but were included without raising the estimated cost. Why? Bernie says, "It's customer service. We want you to come back." They are my shop of choice, and if you want quality service, they should be yours, too.
I was recently in a car accident and I found SUV and Trucks R US online. Before agreeing to move forward with the repairs, I asked a very simple question, "Can you guys bill my insurance company?" A gentleman on the line said that they would be able to "bill anything to the insurance company" (exact verbiage). After my service was nearly finished, they told me that they do not bill insurance companies and I needed to be a cash pay. I would have never moved forward if I knew that they didn't have a case manager onsite who handles with clients' insurance. I was completely blindsided with a $1400+ payment. Very disappointed in the service I received. I will never recommend or come here again.
Absolute Best!! I have 2 Dodge Cummins Trucks for my company and I have been to a few shops in town, including the dealership. I have to say that I am 110% happy with the work Underground Diesel has done for me and my trucks. Great service, Professional guys, and they have a passion for the diesel industry. Its nice to roll up to a shop and see nice pickups out front, rather than a bunch of old cars and junk. Ask them to show you the shop, as they keep it very clean and organized. As a business owner that says a lot about a company. They are very fair and up-front with you. If you want the best for your truck in Las Vegas, see these guys. Thanks again Underground Diesel!
I was a customer of this shop for years taking both my Mercedes and my Chevy truck there. About two years ago I had a brand new motor installed in my truck along with an A/C system. After only 25000 miles the A/C had to be replaced and the motor makes noise. I also had a new exhaust system installed on my truck and whoever did it welded a section of the pipe against the frame so it vibrates like hell at idle. I used to think I got great service from John and Bernie but always felt I paid top price too. When I emailed John I received a rely all in caps that was their standard canned reply. I have since found another shop
I bought a Tacoma and wanted running boards installed. The dealer quoted me over a grand. I found the identical board online and took it to Keith at Asian Imports PLUS just west of the 215 off Jones and they installed them in less than an hour while I watched their widescreen TV. The price was a small fraction of the dealer's quote. The shop was immaculate, the service was friendly and by the number of certificates of accomplishment covering their wall, I expect they are equipped to handle just about anything including motorcycles. I was very pleased and plan to take all my vehicle to Asian Imports PLUS.