I don't know what these other 2 are complaining about. I've had my sister at the heights several timed and always found the staff to be courteous, competent, and friendly. Of course, they're understaffed and stretched thin at times, but they more than compensate for the complaints with complements.
I WOULD NOT RECOMMEND MY HUSBAND WAS ON A VENTILATOR WHEN HE ARRIVED TO ST JOSEPH'S AND HAD BEEN ABLE TO USE A BED PAN. THEY DO NOT USE BED PANS BUT THEY PUT ON DIAPERS, SEVERAL TIMES MY HUSBAND WOULD BE LYING IN HIS WASTE FOR HOURS HE HAD NO CALL BUTTON NEAR HIM MOST OF THE TIME, THE NURSES THERE SEEM TO BE ONLY ONE FOR THE HOLE WARD. THEY HAD A MALE NURSE THAT SEEM TO BE AT THE DESK MORE THAN HELPING PATIENTS. I HAD TO CALL FOR HIM SEVERAL TIMES JUST TO CHANGE HIS DIAPER. THEY COMPLAIN ABOUT MY HUSBAND TRYING TO GET OUT OF BED BUT IT WAS BECAUSE HE BE LYING IN HIS WASTE AWHILE. THEY PUT HIM IN A CHAIR WHEN HE 1ST GOT THERE BUT HE TRIED TO STAND SO THE NURSE TOLD ME NO MORE SITTING UP. THEY DID NOT TRY AGAIN FOR SEVERAL WEEKS, MY HUSBAND WAS UNABLE TO TALK TO THEM THEY ALSO STOP ALOT OF HIS MEDICATION HE USUALLY TAKES BUT WERE DOPING HIM ON MENTAL MEDICATIONS. BOTH MY HUSBAND AND HIS ROOMMATE WOULD BE IN THE BED ON THE VENTILATOR AND NO OTHER MOVEMENT. THEY ALSO WOULD COME AND DO THINGS TO MY HUSBAND WHILE HE WAS ASLEEP AND NOT TELL HIM WHAT THEY WERE DOING. WHICH SCARED HIM AT TIMES. ST JOSEPH BAND HIM FOR GETTING UPSET IT WAS BECAUSE OF THEM NOT WARNING HIM. HE WAS MOVED TO VALLEY HOSPITAL. THEY DID WONDERS FOR HIM. THEY GOT HIM OFF VENTILATOR AND PUT A VOICE PIECE IN HIS TRACH, HE ABLE TO USE BED PAN 1ST DAY, 2ND DAY HE GOT SPEECH THERAPY WERE HE ABLE TO START TO LEARN TO EAT AGAIN, HE WAS ALSO ABLE TO TAKE STEPS ON WALKING, I FEEL THAT IF HE HAD STAYED LONGER AT ST JOSEPH HE WOULD NOT RECOVER, SEEM LIKE THEY HOLD BACK HELPING PATIENTS TO GET BETTER SO THEY CAN COLLECT MORE MONEY. THE ONLY GOOD TEAM THE DID HAVE WAS RESPIRATORY TEAM WAS MORE AVAILABLE.
This was the only site that I investigated when a friend was being transferred, and I thought to myself. :Holy Crap" can it be this bad?? Well first of all all these reviews are outdated. From what I witnessed and from those that I spoke with .. they are trying hard and doing their best to provide good care. Of course their are bad apples in every bunch. And it only takes one to ruin it. I would like to add that if you have any valuables make sure you take inventory and get them locked up or they could disappear. You get what you pay for and yes they may be a little under staffed. They could use some volunteers like they have in the hospitals since they are under staffed. It is a difficult job just like teaching..workers probably are under paid..
This is a hell hole, I laid in feces with an open surgical scr on my abdomen, they disregarded doctors orders, I wouldn't put anyone in this place. I have reported them to my insurance also. You are forced to give a star to post.
This place doesn't even deserve a star! They abused my mother let her sit in feces unless myself or my dad would clean her. She pages them takes then a hour to response they are never on time with medication. Now they have released her without her prescription my mother is very ill has a heart condition, kidney failure, High and low blood pressure and severe chronic pain due to her neuropathy. Whoever suggest this place say no unless you don't love your loved one! I've seen elderly screaming for the nurse and I have helped them. DO NOT TRUST THIS PLACE!! It may look nice and fancy but it's a disgrace and it's disgusting I took lots of pics! BEWARE OF THIS HELL HOUSE!! And they will talk about your loved ones, the nurses didn't realize I was the daughter of the patient!
I DO NOT RECOMMEND this facility, my father went in to receive rehab after his successful hip surgery. He ended up with UTI and although they started treating him for the infection, I noticed he was in a lot of pain and not himself; I then requested that they take him to the hospital and I was told that there was no need, they had it under control. The next day my father ended up with pneumonia, finally they decided to take him to the hospital after we insisted. The staff members are apparently nice and caring...but the truth is they don't do much for the patients there. My father's condition only got worse and I'm saddened to say that my father did not survive this. RIP dad...we miss you tremendously and love you!!!