311 keeps you on hold for very long periods of time, in hopes you will hang up. Its the same reason you end up sitting in an ER waiting room for 6 hours. The nurses dont think you are really sick, so they figure they will just wait you out. Ive had police just close out noise complaint calls without making contact on either side , and the dispatch tells me " oh im not sure why that happened."when I call back. Well I know why it happened. Either they are terribly understaffed (which is unacceptable in a state that has legalized gambling) , or the system for 311 is designed (like many customer service departments) to "be experiencing high call volume" all the time so they dont have to deal with the calls. Unfortunately this makes it open season for bass-holes, vagrants, scammers and all other "non-emergency" crime. Which means people will most likely get creative to deal with the situations, which will inevitably turn into actual violent situations, resulting in more 911 calls. So essentially , by not answering the 311 calls in a timely manner , they just end up creating more 911 calls in the long run.
My neighbor came over to look at my cams placed on my property for someone who stole his tool box tools out of the front of his yard. I showed the man the cam recording and it was indeed a white pick up truck involved that sat night around 2 am. Officer Feeley came knocking on my door the next mourning and asked me to show him the vehicle and I did. I was IMPRESSED> I didn't think the officer or any police dept would take this serious as did this officer. I know people are against officers especially now a days but this one is obviously doing a good job and I just wish to commend his efforts to keep the community safe and how he is taking his notes. I just wish to give credit when it is due. We are located in north las vegas and he did mention he was from the dept on las vegas blvd. Not sure if it's this place here. But I do feel better to know there is an officer out there that takes notes of this stuff to investigate the matter instead of just write out a report. I salute you.