What to Know About: Auto Damage »
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
5445 Drexel RdLas Vegas, NV 89130
My service advisor, Dawn Haliburton, was exceedingly professional. She called with updates when she said she would call, she was knowledgeable of se…
2575 E Sahara AveLas Vegas, NV 89104
best customer service I have had buying a car, jim and reliable auto sales took care of me, and explained the process and all the paperwork in finan…
6070 Boulder HwyLas Vegas, NV 89122
From Business: We are a Re-Marketing Center for Bank and Lender Reposessions. We offer Great and Easy Finance options for customers with less than perfect credit as well as perf…
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
All it takes is a little preparation to get your car winter-ready and to keep from getting into an icy situation.
I have to share my story with everybody. So i was car hunting for several weeks got approved in another dealer for a car that I really wasn't feeling it, my stepdad send me an ad for this car that he found on craigslist, so im thinking craigslist ????? big red flag, so I ignore his suggestion but he keep on insisting to go see because the specials were extremely good. I decided to go and check out this vegas valley motors. First thing i saw very nice cars, space very clean, walked into the office and it was very clean, the girl in the front that i kept on forgetting her name even do she introduce herself is very polite and amazing customer service, then i get introduced to Ivan very nice guy and explained to me all the process, liked what i Saw and i applied in 5 minutes, very fast process, got approved but came back next day because i was in a hurry. I told Ivan my top 3 cars i liked and i said i was coming the next day to test drive. Next day I arrived with some bad news the top car i wanted he had discover a bad nice and didn't wanted me to tested, so i started thinking this is BS so regardless what he told me i test drove the car, which it was very good to me , he said he would send to see what was the problem because he didn't wanted to sale me a car that he didn't even know where was that noise coming from ( that right there caught my attention) usually dealerships start giving you excuses kind of saying is just a belt, or a screw blah blah blah so you can still get the car right at that moment but in this case i was surprised that he offered to take it to the dealership to see what was wrong with it and he told me if it something wrong that i know its going to cost a lot we gonna take the lost and not sale it at all because it didn't have that noise before. My Jaw drop, i was completely in shock, coming from my experience i got a car sold by a big dealership that had changed the carfax on me and sold me a total loss car. Next day obviously he said im sorry we have to look for another car, so i go back and look at all the new cars they brought which are 2014, 2013, 2012, im like this dealership is a very good one ,owner has a lot of potential, again i already felt like home and appreciated because of the way they were treating me i didn't feel like they were looking at me just with dollar signs in my face they were treating me as a person, that they care i didn't get screwed. while looking at the new cars, I met the owner Grayson, very nice down to earth guy , Ivan explained to him who i was and he start talking about the problem the car had and he straight told me, i am not selling you a car if i dont know how much would it cost me to fix because that would be a lost for me but not just that , is just because if it has a problem now six months down the road you have to fix something else then i would have not done my job correctly, then he goes , i believe in karma and is not on me to sale you something is giving me a problem now, i rather get you in something i know it will last you long then something i see it can give you a problem later, i want you to be happy and i care for customers, he said give me minute let me look at your deal again, so at this point my jaw dropped again (he was leaving but decided to stay to look at my deal and see what other car he can get me , something i wanted ). after we started talking about the problem i had with a car and a dealership before. My point is I really have never met a person that actually cares for somebody needs, specially on a dealership. Everyone is very professional,and im very happy to do business with vegas valley motors. I totally recommend this dealer, they are extremely professional and know you will walk away with good quality. Affordable prices and payment for everyone. Couldn't give more stars because it allows only 5.
I love the Porsche design; they never fail to turn my head and I've ALWAYS wanted one of my very own. Hubby said that if that's my dream car, we should get one for me, and we decided to bite the bullet and buy a custom built Cayman.Eric P. is a friendly, easygoing guy, a pleasure to deal with except for a couple of hiccups. First, he twice gave me erroneous information about the car I was considering (the cost of an extra package and info about the European delivery program). Second, I sent a follow-up e-mail with some pretty important questions and an appointment request but I never got a response. Apparently Eric "didn't get the e-mail," but he responded immediately to my husband when he sent a message 5 days later asking why he didn't respond to me. In the meantime, I had begun to shop my car build code to other dealers in CA and UT, and they promptly responded to all of my inquiries! I prefer to buy my cars locally, but buying out of state isn't new to me. Armed with two stellar quotes from competing dealers and my final custom build, we went to Gaudin to work a purchase deal and sign the final papers. Eric wasn't available so he had Jeff S. take care of us. This is where everything totally fell apart. Jeff rubbed me the wrong way from the start. He knew we were coming in to order my car, yet he hadn't even bothered to pull up my build code. It quickly became clear that this dealership isn't used to dealing with people who negotiate as he expected us to sign on the dotted line at the MSRP. I won't apologize for wanting to save money and I will never, ever agree to paying the MSRP on a new vehicle. That's just crazy talk!We told Jeff that we had competing price offers from SLC and L.A., and he sat back with a smirk. We own a vacation property in UT and spend lots of time in the SLC area (he started LAUGHING when we said that, like he didn't believe us), and my husband's firm has an office in L.A. so we spend a lot of time there too. Buying a car at either of these places wouldn't be much of a hassle. With that, he actually said "what's it worth to you to buy your car from the place that will be servicing it and taking care of you?" I replied, "no, what's it worth to YOU to get MY business?" I mean, really! Now Gaudin can be sure I will not take my car in for service there because of what Jeff said. He made me think that they'd either purposely mess up my car or treat me like crap because I didn't buy from them! I hope that's not what he meant, but it's certainly what was heavily implied.At this point we gave Jeff the numbers from the other dealerships and he left with a huff. He came back with Gaudin's final offer and it was nearly $4k more than the best offer we had from the dealer in L.A.! We asked if that was really the best he could do and he said yes, stuck out his hand, and said "thanks for stopping by." I understand there's a cost to doing business but the deal we worked with the CA dealer wasn't exactly outrageously cheap because it's still a pricey luxury sports car. I get the feeling the folks at Gaudin didn't think we could afford the car because they were more than happy to let us walk away. This isn't a case of sour grapes because they wouldn't match the better price, but this felt far from the red carpet service they like to brag about. I'd be doubly embarrassed that I lost a sale from someone who literally lives less than five miles from their dealership.If you're in the market for a Porsche and want to get your car for several percentage points off the sticker price, you need to shop your build to out of state dealers because Gaudin prefers to sell to customers at MSRP, period.
So I'm not one to rate a car dealership five stars, but I had two awesome experiences at Volvo of Las Vegas. My husband and I were in the market for a new luxury SUV and, being concerned about safety ratings and reading the rave reviews in "Car and Driver," we decided to check out Volvo.Melissa jumped to help us out, and she was absolutely fantastic. She was kind, low-pressure, and had a cool, laid back vibe. We both absolutely loved her. After taking a test drive, we decided to think it over for a week and made a future appointment to come back and meet with Melissa when we had more time to explore the new vehicle.Once again, Melissa was great. She honestly could effortlessly (and correctly) answer every single question we had about the car. We've been car shopping around for months and hands down she was the salesperson with the most authority out of all the places we visited (including Porsche, Lexus, BMW, Audi, and Mercedes). She took us on a lengthy test drive and spent a ton of time with us, demonstrating all the cool semi-autonomous features. She explained every option in depth and was simply great all around.When we asked, she thoroughly explained the European delivery program too. For those of you looking at purchasing a new Volvo, ask about it! It was a huge selling point for us and almost made purchasing a car too good to pass up..but a trip to Sweden to the Volvo factory wasn't enough of a positive for us to buy the car.Eventually we decided against the Volvo and went with the Mercedes instead, but we were both super impressed with the professionalism and courtesy at this dealership. We made the decision after discussing it at length (for the record, we decided against the Volvo because of the sheer panoramic sunroof shade, the boxy exterior body style, and the ridiculously inefficient "self parking" feature -- seriously, it would make it HARDER to park, not EASIER)! However, we will definitely consider purchasing a Volvo in the future, and I will absolutely ask for Melissa by name.
I have had numerous experiences at Team Ford Lincoln. The service I have received has been above and beyond what I expected in terms of customer service.After reading the previous review, I found myself compelled to write this statement.First thing, what kind of battery dies while the vehicle is engaged and in motion? Second, I would think the dealership that charged $350 to assist you would be the one taking advantage of a person's misfortune. I have had dead batteries in my lifetime and I have never paid that much. Having battery issues here in Las Vegas isn't uncommon. It's 100+ degrees, dry and dusty. Secondly, I believe I know the sales manager you are referring to. I find it impossible that she would have said the things you are claiming she said. In the event that your recollection of the conversation could be incorrect, I would like to introduce a couple of words as well as their definitiion to you. Defamation—also called calumny, vilification, or traducement—is the communication of a false statement that harms the reputation of an individual, business, product, group, government, religion, or nation. Most jurisdictions allow legal action to deter various kinds of defamation and retaliate against groundless criticism.Under common law, to constitute defamation, a claim must generally be false and have been made to someone other than the person defamed. Some common law jurisdictions also distinguish between spoken defamation, called slander, and defamation in other media such as printed words or images, called libel.I am so frustrated over people looking to hold someone accountable for everything that happens to them. Wether in their control or not. We now live in a society where so many are looking for something for nothing and refuse to take accountabilty for anything. Just accept that things just happen. And when you don't get the answer you wanted, think about it before you slander another person just because you don't like the answer you have received.
Quite the rinky-dink, deceitful little business. After reading a satisfactory Carfax report, Humberto sold me a nice-looking 2006 Nissan Altima. It had been regularly maintained, so how could there possibly be anything wrong with it? Well, a little over two weeks after I purchased it, the AC started blasting out either lukewarm or flat-out hot air when on the coldest setting. Shortly after, the "Service Engine Soon" light came on. Not sure what kind of place sells a car without giving it a proper tune-up first, but I took it to AutoZone for a diagnostic test, and got a P0420. This is probably the most vague diagnosis a vehicle can get, but it's probably the catalytic converter. Let's just hope this is only thing wrong, shall we? And, wait for it, wait for it...As it turns out, it needs a new exhaust manifold, front struts, and radiator hoses as well as a timing belt - all adding up to about $2,200 in repairs. Essentially, the $400 I saved when they knocked it off the price will have to go a mechanic (plus an additional $1,800) to fix the issues. Good lookin' out, guys! "As-Is" vehicle sales are a gamble the buyer usually doesn't win. However, the fact that the issues were never disclosed at the time of purchase nor did I receive a copy of the engine report mandated BY LAW after 75,000 miles probably means I have a damn good case against them. Avoid the aggravation and spend the extra money somewhere else. At least there you'll know what you're getting.
ABOVE AND BEYOND! This was the first time I have ever been to a collision specialist. I have never been in an accident before, and I got in a fender-bender that bent my front panel so much the front door couldn't open, and of course the lamp was busted. It was nasty, especially because the car is leased. I thought for sure that it would never look like new again. I did a lot of research online and S&M looked the best, and they were. I took the car in for an estimate and even though they were busy they took the time to explain every step of the process to me, they explained how to manage things with my insurance, and they even gave me advice on what kind of insurance is easiest to deal with. I couldn't believe how helpful they were. They answered all my questions, and all I had to do was leave the car there, tell the insurance where it was, and that was it. They took care of the rest. I just came back when it was finished, paid my insurance deductible, and drove away in a brand new looking car. Not only had they fixed it to perfection, but it actually looked better than when I first leased it because they had it washed and waxed to a shine. I would go there just for detailing if they offered it, the car looked so nice. I was amazed! Highest possible recommendation!
Drove by this place and saw a black 2008 Audi A6 Avant. This car looked sweet. Salesman came up and we started talking about it. Nice guy but seemed a bit shady, c'mon this was a dealership off Nellis you know. Asked to test drive the car and they said they would have to run a credit check first. Never heard of it, so decided against it but really loved the car. Went back a few weeks later with my son and car was still there. My credit wasn't great so decided what the heck. They came back and just handed me the keys, said take it for a spin salesman didn't even come with! Found it kind of odd but I guess my credit wasn't that bad. Fell in love with the car, instantly. Came back and obviously we haggled on the price. They Audi actually worked with me on my trade in, a down payment, and even spread out my down payment as well, I was shocked! Finally settled on a price but was still hesitant only because didn't know what to expect from a used car with no warranty. Took it to an Audi dealer a month later to change the oil, serviceman said car was in good shape, just tires needed to be changed since they weren't the recommended tires for an Audi. I love my car, no doubt. I am shockingly surprised by how they treated me here and how good of a car I got. Thanks R/T.
I purchased an RV from out of state and wanted to get it inspected and brought up to date before my 1000+ trip home. I was so fortunate to find Davids auto repair. David made sure a full inspection of the motorhome was done, he found numerous small issues and added a lot of new parts that had deteriorated from just sitting in the sun for too long. He found a few things that the dealership failed to find and fix and helped me get the costs for that covered. I looked up the prices for the parts he put in and found that he sold me the parts at cost and found me better discounts on other parts that were of the same quality. He called me 2 or 3 times every day to keep me up to date on what they were doing. He even came out to the dealership to meet me and go through the RV with me while the dealership tech gave me the walkthrough. For everything they did to my new motorhome, the price was very fair. These guys are real professionals, they know what they are doing! Purchasing from out of state was a stressful experience because of everything that could go wrong on the trip home. David made sure the motorhome purred like a kitten all the way home. I highly recommend Davids complete auto repair!!!
Bryan and his entire staff of professionals are the very best I have dealt with in over 50 years. I have an antique 1976 Chrysler New Yorker Broham I have owned for many years. I live in Las Vegas, Nevada and auto air condition is a must in our 120+ heat in the summertime. I tried for over 6 months to get a reasonable estimate on getting it fixed and $2000.00+ was out of the question. I went to the internet and found this site and business with so many satisfied customers it was unbelievable.I called for an appointment and got in the very next day. I met with Bryan the manager and was immediately impressed. He gave me a rough estimate of $250 to $350, depending on what they found in the system and what new parts were needed. Bottom line is it took about 4 yours of work and a return 2 days later because of a freon power hose that had to be ordered. I now have ice cold air with a total cost of $352.00, including taxes. All these positive write-ups of Bryan and his staff were 100% right. The repair workers even took time to talk with me personally, which is highly unusual. A 5 star rating isn't high enough. I give them all a "PERFECT 10". A super- happy customer in Las Vegas Nevada. Don.
Craig at this MIdas location is fantastic. We brought him a used car to check out that we were interested in buying from HondaWest. It was a 2004 Saturn Vue they were selling for $5200. Within 10 minutes he was telling us not to buy the car -- it had some major repair issues -- over $2700. He directed us to CarMax because he thought they had good used cars around $5000 (they don't unfortunately). We also told him about a car that a salesman was willing to sell us for $4000 (his own car) and once we told him the year and make he advised us he thought the price was high -- which after a check on Kelley's Blue Book -- we discovered it was -- by about 1/3. Then about an hour later I got a call from Craig telling me he knew someone at another Midas location that was selling a car within our price range and that he thought it was a good car. We went and looked at it and bought it. THANK YOU CRAIG!!! We thought we were out of luck in finding a car for my brother before I returned the next morning to Chicago but because of Craig's tip we were able to buy him what we think is a mechanically sound car that was within our budget ($3000).
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.