Excellent Service. Great understanding of the market allowed us to secure a great home at a great price!
We are so very grateful to Brandy, Terri & you! We're somewhat amazed how smoothly and quickly this process has gone. It's only been 2 weeks. Than…
I have been with Costello Realty & Management for several years now and all I can say is they are THE BEST! Everyone that works there is kind, considerate and very knowledgeable of the industry. I have 1 rental property with them and it has been a breeze. I tried being a landlord prior to hiring Costello Realty & Management and it was not easy. This company assisted in finding a great tenant, has handled numerous repair issues promptly, and communicates with me whenever it is necessary. Rent payments are deposited right on time and reports are provided monthly as well as annually for taxes. I am always reminded when a lease is up. Advice is provided regarding rental amounts in the area to assist me in deciding what to do about potentially raising the rent - or not. Intermittent home inspections are handled. I have recommended this company to others and will continue to do so. I firmly stand behind everyone at Costello Realty & Management, as they are absolutely THE BEST!
Robinson Property Management has been a very smooth transaction. It couldn't get better than this. Thank you!
We recently moved out of one of their properties just to find out that they quietly and quite aggressively changed the language when we had renewed our lease 2 years back. The new lease terms now required a 60-day move out notice as opposed to the original 30 days. This cost us $1,300. I am concerned at how many other tenants will get caught up in this trap. I made the mistake of using DocuSign and not thoroughly reading it first so I have to take the initial blame. But I feel their actions were unethical, slimy and underhanded. My husband and I tried on 3 different occasions to give notice starting at 67 days out. Not even thinking we had to do it that early. We left the house immaculate in absolute pristine condition. The gentleman doing the walk through said, " I can not find one thing wrong". That made it hurt so much more to get burned in this manner.
Everyone has been wonderful on answering my questions. Thank you. I appreciate it. Highly recommend to others.
Horrible communication issues throughout this establishment. Went a few days without a/c in July. I also went a week without being able to use one side of the sink because of a rotted garbage disposal. And now the water heater went out. Our family won't have hot water for another few days. This company has too many properties to take care of and not enough people to handle the problems. NEVER AGIAN!!!
Horrible people we rented a property from them and when there was a problem they send out uncertified unqualified people to fix it over and over again and when you complain they kick you out with your kids and all at the end of the first lease
This is a horrible company. Beware unless you want to be sexually harassed, stolen from, and given a 30 day notice after they rent a house that has never been inspected and ends up condemned by the state of Nevada. They will hang up on you when you call for repairs, they will pretend like they have no concept of the law, and they will treat you like the absolute scum of the earth. I caution anyone who rents through this company. I am a CCSD teacher, have always paid rents on time, keep my housing clean, and rarely have ever needed to report problems. If they can make a person like me run screaming for the hills, you bet I am not the only person's life they have made miserable. Stay clear and do not deal with these slumlords.
BEWARE, This place is a SCAM. They offer free nights and act nice but then when you leave they charge you for "damages". This way they get the $190 that it would cost if we paid. What I coincidence that three rooms broke our fridge. We have still not seen any evidence that this even happened. A couple of us went there on a business trip. A couple days after we left they charged $190 for "damages". When we left we took pictures and everything was perfect. Then they claim to have pictures of damage in each room. Why would we break the exact same thing in four different rooms? We never even used the refrigerator and they claim we broke it. STAY AWAY FROM HERE, unless you want a bill after you leave for stuff you didn't do. We will never return here and we have cancelled all future reservations that we had already made. Our associates will also be doing the same.
I would highly recommend working with Robinson Realty, especially Cheri. Cheri has been very professional and helped me navigate the leasing/re-leasing of a home I was renting. I had such a great experience with this company