Silver Hills Healthcare Center
3450 N Buffalo Dr, Las Vegas, NV 89129
ACLS Certified Nurses
PICC Line Certified
IV Certified Nurses
Certified Nursing Assistants
Profit Nursing Home
By Appointment Only: No
Services: Speech Pathology, Housekeeping, Podiatry, Occupational Therapy, Skilled Nursing Care, Physician, Mental Health, Clinical Laboratories, Physical Therapy, Dental, Dietary, Nursing Services, Long-Term Care, Social Work, Activities, Pharmacy
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My sister was admitted to this facility after going through brain surgery. We provided a copy of medical power of attorney and her living will with DNR upon arrival. There were some very good people working here but most are not qualified healthcare workers. One Sunday morning my sister called frantic that no one would come to help her, no breakfast was brought and no one answering her calls for help. We immediately went to the facility and found in the section where my sister was located there was no staff to be found. People were laying in filth and no one had been given breakfast. Were they given their medications. We do not know. Constant frustration at lack of communication between the staff members regarding the people they were there to care for. Some time later Miriam was rushed to the hospital as she stopped breathing. Silver Hills neglected to send the DNR with Miriam and the result meant that hospital intubated her. Because of the incompetence of Silver Hills my sister suffered for many days. Luckily we were able to have her admitted to Nathan Adleson Hospice. Best care from everyone there. Thanks to them Miriam's final days were spent in a clean environment with loving and caring people.
My husband was there and we were given a letter stating the date the insurance would stop paying for his care. I arranged for a room for him at Pacifica but kept getting the run around from nursing. Then they said the doctor hadn't filled out his paperwork yet; so I tracked down the doctor and begged her to get his papers done so he could be transferred. She sat down and wrote stuff and got up and left. When I told the staff it was done they said she hadn't signed it. They screwed around long enough that I was told they couldn't transfer him that day. My husband had been sitting in the hall all day waiting to be moved and complaining but no one paid any attention to him. He said he was their hostage. I feel they keep you there because private parties have to pay them more than insurance does. I've talked to his insurance and numerous places who said they were absolutely wrong. Then I got a bill from them for $343.00. Just greed, incompetence, lack of caring or communication. Don't go there for any reason. They gave him so many pills at a time that he was vomiting. Avoid this place.
My mother was admitted for rehabilitation. Her stay was beyond rehabilitating. She Is a diabetic and continued daily to receive pure sugar instead of sugar supplement. The food was always cold and tasteless. There was no meeting with a dietitian and everyone ate the same. Baths are weekly, beds do not get changed frequent, and no one comes and clean the rooms and definitely not the bathrooms. The staff was not only unfriendly to the patients but to me as well. I advise family members to be active in your love one lives because i have never seen such uncaring professionals in a position to be caring and accommodating. The staff even looks miserable. I'm so glad my mother is out of there, God bless those left behind. Silver Hills, clean up your act and get a clue, you are the contact that some only have, show some compassion and treat them like they are your love ones.