In mybook® Home Collection (edit)

Added to your home collection.
Removed from mybook!

We took this business out of your home collection.

Wherever you bought it, we'll repair it.

Schedule Your Repair

Sears has experts in Appliance Repair solutions. Wherever you bought it, we'll repair it! We’re in your neighborhood, even if a Sears store isn’t. Contact Us Today!

Same/Next Day Appointments in Many Locations

General Info
Sears Home Services is the leading appliance repair service in the nation. Trusted for generations and proudly serving your neighborhood, the Sears Home Services’ techs will service your appliances—no matter where you bought it—so you can focus on what matters. We repair all major brands, makes, and models of water heaters, washers, dryers, refrigerators, freezers, dishwashers, ranges, ovens, cooktops—even lawn tractors and riding lawn mowers. We are the Kenmore repair experts. Count on Sears Home Services for fast, reliable service and satisfaction guaranteed. We’re in your neighborhood, even if a Sears store isn’t. Call today.
Hours
Regular Hours
Mon - Sun:
Services/Products
We maintain and repair major home appliances and equipment such as: washing machines, dryers, refrigerators & freezers, HVAC repair and maintenance, icemakers, ranges, ovens & cooktops, trash compactors, dishwashers, outdoor gas grills, riding lawn mowers & tractors, snow blowers, elliptical machines, fitness weight machines, rowers/skiers/steppers, as well as appliance carry in options. Sears Home Services is the leading appliance repair service in the nation. We repair most major appliance brands, makes and models, no matter where you bought them. Schedule your appointment today! Interested in doing it yourself? Sears Parts Direct carries millions of appliance parts, snow blower, lawn & garden replacement parts, water filters and much more. We also provide maintenance services for kitchen and laundry appliances as well riding mowers and snow blowers to keep them running safely and efficiently. Get repair coverage for all of your home appliances and systems with our Home Warranty plans. See our website to learn more about our services. Sears Home Services provides quality repair services to help extend the life of your appliances. We offer a 90-day satisfaction guarantee. If your appliance fails due to reasons related to the original repair, we will replace any parts that fail due to defects in materials, workmanship, and perform any additional labor free of charge. We stand behind our work and the parts we use. Count on us for fast, reliable service and satisfaction guaranteed! Wherever you bought it, we’ll repair it!
Brands
3com, Ace, Acer, Addison, Admiral, Adobe, Adobeair, Agrifab, Air Quest, Aiwa, Amana, Ambassador, American Standard, Americana, Apple, Aprilaire, Arcoaire, Ariens, Armstrong, Asus, Ati, Averatec, Bard, Bosch, Bose, Briggs&Straton, Brother,Bryant, Caloric, Campblhsfld, Canon, Carrier, Casio, Cerwin Vega, Char-Broil, Cisnet, Coleman, Comfort, Companion, Compaq, Craftsman, Craftsman Pro, Creative Lab, Crosley, Day & Night, Dell, Delonghi, Delta, Denon, Dirt Devil, Dunkirk, Dynamic, Eager 1, Ecowater, Element, Ema, Emachines, Epson, Estate, Eureka, Euro-Pro, Fedders, Fiesta, Fisher, Fisher Paykel, Frigidaire, Fuji, Funai, Galaxy, Gateway, Ge, Ge Profile, Generac, Gibson, Glow, Goodman, Harmon Kardon, Health Rider, Heil-Quaker, Hitachi, Homelite, Honda, Horizon, Hotpoint, Hp, Husqvarna, Ibm, Ikea, Mage, Imperial, Infocus, Inglis, Intercity, Intl Cmf Prd, Janitrol, Janome, Jbl, Jenn-Air, Jensen, Jvc, Kawasaki, Kelvinator, Kenmore, Kenmore Elite, Kenmore Pro, Kitchenaid, Odak, Kohler, Lawnboy, Ennox, Lenovo, Lg, Lifestyler, Lifetime, Liquid Video, Lite-On, Luxaire, Mackissic, Magic Chef, Magicpak, Magnavox, Maker, Makita, Maytag, Mcculloch, Milwaukee, Mirus, Mitsubishi, Modern Maid, Msi, Murray, Nec, Nikon, Nordyne, Norge, Ohiosteel, Oneida Royal, Panasonic, Payne, Philips, Pioneer, Polaroid, Polk Audio, Portercable, Poulan, Proform, Quasar, Rca, Reebok, Reliance, Rexel, Rheem, Robins/Subaru, Roper, Royal, Royal Sover, Ruud, Sampo, Samsung, Sears, Sentry, Singer, Skil, Snapper, Snow
Payment method
discover, master card, amex, visa
Location
Meadows Mall
Amenities
24/7 Online Customer Support - 90 day satisfaction guarantee on parts and labor
Social Links
Categories
Dishwasher Repair & Service, Appliance Installation, Lawn Mowers-Sharpening & Repairing, Major Appliance Parts, Major Appliance Refinishing & Repair, Major Appliances, Range & Oven Repair, Refrigerators & Freezers-Repair & Service, Washers & Dryers Service & Repair
Other Information

Parking: Lot, Private

Bike Parking: Yes

Banner

Reviews

Hi there!
Rate this business!
First-classBetter than mostAbout what I expectedNot the worst...Disappointing
Click to Rate
Share Review

Like this review? Share it on your social network to get the word out!

Floria R.

09/13/2017

Overall

Even up to a year or so ago the Warranty work was always good. Unfortunately that is not the case anymore. We have been Sears customers for over 30 years. We have a maintenance agreement that covers parts and labor in all of our appliances. Prior to this last visit the repair man did pm on the washer and dryer. It is a front loader. We complained about the boot turning black. He ordered a new part that we received but never opened because of emergency medical condition. Finally recovered enough to start getting things fixed again. Called Sears and they sent a PM repairman. He checked everything
and mentioned the boot, which is very obvious and moldy looking. He said the problem was ours and that there was no way we were properly taking care of the machine. We showed him the soap we were using, and he said it was good. We told him that we use Vinegar in the rinse. He said "no problem"! He asked if we used a machine cleaner. We showed him the Tide machine cleaner. He didn't like it and said we should have used a different product. He said repeatedly that we didn't clean the machine or wipe it down. It is an LG. We drain it often. My wife wipes the seal/boot after every use. She frequently use machine cleaner. Then to have this guy tell us that whatever the problem is, it is our problem. I finally opened the box to show him the boot/seal that Sears had sent. Then
we found out that it was the wrong part anyway. The repair guy said that there wasn't a thing he could do anyway and implied that we were SOL.. He did say that if Sears would give us the he part, they would install it. I asked if he could order the part and he said "no". After he left, I called Sears Parts and they looked up the part number and my account. The affirmed that it was covered on the maintenance agreement and sent the part, which I received yesterday. Now I have to get ahold of Sears and see if they will install it.

Review Image
Irene I.

07/27/2017

Overall
Selection
Service

I'll give it to you straight and simple: I will NEVER purchase another appliance from Sears because they don't live up to their standards like they use to. We had a warranty on a 50 gal water heater that went out. They did not have one in stock, and said we had to wait about 6 days because it was being shipped from God knows where. So, we had to settle for a 40 gal water tank. Being seniors, we just couldn't be without hot water for 6 or so days. They did not live up to their warranty. Why should we have to settle for a lesser appliance than what we originally paid for? Not having appliances in stock for replacement purposes is a clear indication that they are in trouble. What good is a warranty? AND they certainly are not cheap. We are third generation Sears customers; my dad retired from Sears. If he were alive, he would be very sad to see what has happened to his beloved Sears. We have other appliance warranties, but will NOT be renewing.

Niccole P.

04/02/2017

Overall
Service

I hired Sears to repair my gas dryer. The appointment online was exceptionally friendly and helpful. They were able to find an appointment to fit my schedule.

The tech was able to diagnose the problem within two minutes and direct me to the person I needed to effectuate the repairs. Additionally, he showed me a trick to confirm whether the repair had indeed been fixed. He was honest, reliable, trustworthy, accurate, on time, and efficient.

Initially, I hired another company because I thought Sears would be more expensive. Was I wrong! The other company charged more and failed to fix the problem.

I won't make this mistake again. Go straight to Sears to get the job done right the first time and get back to your life. I highly recommend them!

Ray F.

01/27/2017

Overall
Selection
Service

The Union plumber Ryan can out to install a new 75 gallon hot water heater. In the process, he charged me for an additional worker a fee of $110, he charged me $139 to remove and re-install my existing recirculation pump, which he broke when re-installing the pump. He said it was old and needed to be replaced for $500 extra. He returned and disconnected my pump so it doesn't work.
I have filed three complaints (18191,18193 and 18426) with Sears and recently a damage complaint 253736.
Nothing has been resolved with Sear's contract plumbers Union.
What happen to the saying if you broke something you are held responsible to repair it.
I have had Sears maintenance contracts for over ten years and until now have been extremely satisfied.
Union plumbing some be fired They are not customer oriented.

Pam S.

11/27/2016

Overall
Selection
Service

Our technician was terrific. He came at the top of the hour and was quick to diagnose and fix. We asked to have the dryer cleaned of lint and we would not have known if it needed it or not...he said no and we were not charged. Honest, fair and quick. Very very happy!

Steve F.

11/26/2016

Overall
Service

The technician, James, maintained good communication on the scheduled repair day and showed up at the appointed time. He was also very pleasant. Those two things said, everything was downhill from there. Since the washer was under a Sears protection agreement, we called Sears when our Whirlpool washer started making an odd clicking sound for 20 - 30 seconds after the tub filled for wash or rinse, but before the agitator would start. It did not do this when the washer was new. We recorded the noise and played it for him so he would know what we were talking about. He ran his diagnostic and said that the washer "didn't throw a code". I guess to him that meant there was no problem, even though the clicking was obvious during his diagnostic. His suggestion was to "wait until the clicking noise is louder or doesn't stop or we start hearing a grinding noise. Then call Sears and request a repair tech." So Sears did nothing for us and we still have the odd clicking to deal with. We're not the least bit happy about this.

Robert A.

09/20/2016

Overall
Service

The Sears equipment repair service technician (Rikki) was outstanding. He conducted my annual maintenance inspection on my Sole 85 treadmill with perfection. When Rikki finished , my treadmill was running like new money. RWA

Robert H.

09/14/2016

Overall

I had a problem of something became loose in my washer, and made a loud noise in the wash cycle. The repairman had to come out twice to repair the problem, and is now working great. The repairman was professional, and apologized for the inconvenience. He assured me that he had taken extra precaution that this problem would no longer occur.

Marco G.

09/11/2016

Overall
Service

Called to have a water dispenser on my refrigerator repaired. Tech came out during the scheduled time frame. He called about 30 minutes prior to showing up to confirm he was on his way. He made the repair quickly and it's been working great since.

Marjorie T.

09/02/2016

Overall
Selection
Service

The air conditioner was accessed quickly and the problem was solved within a short time. The part needed was picked up and
we had our air conditioner working in an hour. Great service and knowledge of the appliance.

Renee S.

08/28/2016

Overall
Selection
Service

The Sears refrigerator repair man who repaired our refrigerator leak was prompt, very efficient, knowledgeable, and friendly.

Christine D.

08/21/2016

Overall
Selection
Service

They don't even deserve 1 star. Negative 5 stars would be them. They have scheduled to come out 6 times but have only been out 4 , the other 2 appts were no show no call. They have replaced 3 different parts and the machine still does not work.

Arlene D.

08/17/2016

Overall

First time I called Sears was in June25, 2016 to fix my AC, then I called them again since its still not cooling again. I called them on July 28, Technician came on July 29. They stayed only for less than 10 minutes. The same problem on Aug. 2nd. Tech came on Aug 4th. Tech said They are unable to fix the problem, had a leak in the unit ,they were trying to sell me new AC. We had to stay in the hotel. I asked them since you are not able to fix the issues I need the unit to be replaced. They said no, instead they send some Sale Person to the house. What's the purpose of having a Home Warranty if they are not able to fix the problem? We had to call 2 different company to diagnose the problems. First company told us they can fix the problem, its only a very small leak, we had to pay $3k. Second Tech said the leak is too small that he was able to fix it and he just added some refrigerant. Now the AC has been fixed. BEWARE of SEARS home warranty, they would ripped you.

John S.

08/08/2016

Overall
Selection
Service

A/C unit was serviced ,and I feel there is a leak within the system,because of a yearly problem with its need to be serviced with Puron.The Technician noted this for the same problem if it were to occur again a leak detection would be started.

Mike M.

08/08/2016

Overall
Selection
Service

Charged $100 and did not fix the refrigerator problem. Had to use another repair service to fix the ice maker.

Cynthia K.

08/01/2016

Overall
Selection
Service

The tech arrived during the allotted time and was friendly. Unfortunately the work she did didn't really solve the problem.

Jim D.

07/22/2016

Overall
Selection
Service

delivery of washer went great no problems. set up was fast and easy. sears delivery men were very nice and quick.

Sharon B.

07/16/2016

Overall

Contacted me let me know what never coming within 20 minutes very knowledgeable and very helpful how to work my ice maker

Myron M.

06/23/2016

Overall

Stay away from sears and their Maintenance Protection Agreements. I purchased four appliances from sears in 2001 with a Maintenance Protection Agreement on each. Every year a sears technician has came out to inspect the appliances. Last week rust was noted on the Kenmore washer. There are no parts available to fix it and sears will not cover rust so for 15 years the sears technicians, trained in ignoring anything that's not covered under the maintenance agreement, have ignored the rust until the machine became unserviceable and I get left holding the bag. I urge you to STAY AWAY FROM SEARS APPLIANCE MAINTENANCE AGREEMENTS!!!

Chris H.

05/21/2016

Overall

The service technicians take ownership of your problem and work hard to resolve your concerns, but they are not fully equipped with full documentation for the appliances they are sent to repair. It is also very difficult to obtain an appointment because the customer is required to perform extensive troubleshooting steps before a technician will be assigned to complete the repair.