5101 S Pecos Rd, Las Vegas, NV 89120
Parking: Lot, Private
Bike Parking: Yes
Wheelchair Accessible: No
I went into Sam's Club and had done a great deal of shopping. Me and my husband have came here allot and do allot of business with Sam's Club. I came in on 06/01/2015 and was told my temporary pass was not working. The manager by the name of Karina. Karina said my membership expired. I said I'm sure it has not. It was a sixty day temp pass. So Karina said she would go check. Karina came back and said it expired I would need to pay for a updated membership. I said can I get threw today and I will come back and renew my membership. Karina said no I could not. Now I had my new born infant with me, a whole cart full of grocers and I felt very disrespected. I could tell by the tone in Karina's voice I was a issue to her. A customer witnessed the whole conversation and felt badly about the way I was being treated as a consumer. The gentleman offered to pay for my groceries with his membership and settle with me afterwards so I could get the groceries I needed. Karina seen what the other customer was trying to do and that was to help me. Karina said we could not do that and the other customer was not allowed to use his membership to buy my grocers and help me. I was then told very rudely I needed to leave the store unless I would buy a membership today. I left in tears and was very upset the way I was treated by your own customer service manager. I do not understand or feel the customer service was great here. I was there conducting business and OK, my membership expired but do not treat me like I'm a pile of turd and tell me to leave because I was not able to buy a membership that very same day. Sam;s club staff seen my temporary card through the door I should have been stopped there if my card was expired. I spend two hours in Sam's club shopping and was sent home without nothing.