3570 Las Vegas Blvd S, Las Vegas, NV 89109
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11/14/2011Provided by Citysearch -
I am writing from Caesars. Im on a FREE week: Room, Food, and beverage aka RFB, UNLIMITED for 2 people. I was at caesars A few weeks ago and truly wanted to try this restaurant. The menu and theme looked exceptional. WOW was I wrong
It was a busy night, but restaurants should not only pray for a busy night but be able to handle same. I had a 30 minute wait- no problem I didnt reserve and returned early to find my table waiting.
It was an ok table but next to an order center-bus area that was unkempt..
I sat there 15 minutes until drink orders were taken; another 15 minutes until delivered and only at that point did we get a menu. We ordered ASAP. The drinks were rarely refreshed. Meanwhile the waitress from the other table took approx 5 bottled water out of the ice bucket and slammed them on the banquette, i was sitting, 2 feet at most, away. Then the wine bottle she was servicing..was slammed down and rattled while she attempted to open it...
Our second round of drinks and appetizers arrived..cold. nice for the drinks, not so much for the seared fois gras.. Typical excuses for delays followed. I had then decided "" ok 5 mins more"" well I waited 15..still no food. Finally we GOT UP and asked for a manager
When they took my res they saw I was RFB unlimited, and still this is how you treat a customer?
I told the Manager, who seemed sincere, the story and he offered another table, a booth this time, its an hour 15 at this point I just wanted out. I asked to sign the bill and go, He said he would comp the drinks and appetizers. While nice, of course, That wasnt so much of a compensatory not as all my food and drink are comped by the casino. Appreciate the effort however