MGM Grand Hotel & CasinoAdd to Favorites
3799 Las Vegas Blvd SLas Vegas, NV 89109Map & Directions
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|Fri - Sat:|
Phone: (702) 891-7777
TollFree: (800) 929-1111
TollFree: (877) 880-0880
Primary Phone: (877) 880-0880
The Mgm Grand Garden Arena
MGM Grand Poker Room
Mgm Grand Garden Arena
Grand Garden Arena
06/01/2012Provided by Citysearch
There is a spa hidden away in the MGM Grand Hotel, the Christophe Salon,
and I must share with you their hidden gem, Paul. As a colorist, Paul exudes passion and integrity in his craft. His attention to detail and sincere approach left me feeling absolutely beautiful when I walked out of the salon doors. If you visit our wonderful Las Vegas, you must make a stop at the Christophe and make sure to ask for Paul.
04/20/2012Provided by Citysearch
I recently stayed at the MGM Grand for a weekend, and I loved the bedding. It was to die for. I recently found the company, Downlite, that manufactures the bedding for MGM Grand, and I plan on purchasing some for my own personal bedding. I would def. check it out their website!!
09/30/2011Provided by Citysearch
Great experience at the MGM, started a little slow with 1/2 hour wait to check in but the room was great. A little far from everything but really cute and clean.
Great choices of restaurants, great people. Only thing is that it is not central on the strip.
09/19/2011Provided by Citysearch
I had visited MGM grand casino on 09/07/2011 evening and was enjoying in one of the roulette table. Before being to this one, we did visit other tables there and had been to the poker machine as well. However while playing on the roulette table we realized that our camera is not with us. As photography is not allowed in casino, so Ivery well remember that just before entering the casino there, we had taken one photo in the shopping area of MGM Grand, and then had placed it in its case.
After the loss, we went to Lost and Found Desk to enquire if they have received our camera, but they hadn't received it by that time.
We had the flight back to Chicago on same night, so after coming back, we called the Lost and Found Desk after 10-12 days to inquire about our camera, with a hope that during regular cleaning process, it may get recoevered somewhere from the casino hall.
When I called the Lost and Found helpdesk on 09/19/2011 at 11:00 a.m., a male attendant picked up the call.
I described my camera and he looked into his database for 10 mins by putting me on hold and then said he didn't find it.
This is fair enough for him to say this as per the results he got ....however after that he was not letting me speak/complete not even a single sentence of mine.
1) I was trying to interpret that I did say that camera was in a black case, but since the case was loose, so camera might have come out of it after falling on the ground. Before letting me complete he shouted at me saying....""madam I don't have your camera"".
2) I then politely asked if you do have any other Sony camera at your Lost and Found Section, then it may happen that it is listed in your register with very less information, so it may not match with the details that I mentioned. Again without letting me complete, he shouted at me twice so harshly in such a way that it made me cry. I think it was literally very rude.
3) Again controlling my tears, I requested him not to be upset and co-operate in finding that camera (if present there), he re-iterated the same thing in same shouting tone saying ""madam I don't have your camera""....""madam I don't have your camera"". And then he cut the call by banging the receiver.
After the call, I was literally in shocked state and was crying for some time.
I was wondering what made him shout like this. I recalled what all things I told him. And I can honestly say that none of the things I said which would offend him to behave like this.
Generally and rather always I have found people attending at service desk as very courteous and polite.
I guess he has this habit of his own while responding to the people. It would be good if MGM grand hotel could monitor the way staff member at service disk like this respond to the customers. Because of a person like this particular male attandant having this type of rude and harsh behavior, it would be very bad for the name and fame of the hotel.
07/30/2011Provided by Citysearch
My family and I decided to eat at the Flamingo for Lunch at the popular buffet. It was such a disappointment. The scrambled eggs were watery, Pastries were old. The meat at the taco bar was old. This is a bad choice for food. I would have enjoyed Denny's for the money that was spent.
I hope you decide to spend your money somewhere else.
07/07/2011Provided by Citysearch
This was my first time traveling to Las Vegas, my trip was booked as a package deal with 6 other family members, who have been to Las Vegas over 8 times. This was their first stay at MGM. Upon arriving to the hotel Friday July 1st, the wait to check in was over 45 minutes, when we get to the desk we are told about a resort fee, which we knew nothing about. This fee was not advertised on our package, which they said included a newspaper sent to our room, which we never received. We had light bulbs out in our room, and it was an extremely dirty bathroom, which I had to purchase cleaning supplies to clean myself. We did tell the maid in the hall, she said she would take care of it which she never did. The rooms were very outdated, and the view was terrible. The whole 5 days we went to different casinos and hotels to enjoy great service as we felt we were treated negatively and I was very unhappy. It was to much of a hassel to try and switch hotels so we dealt w/it, spending all of our time else where. Upon checking out Wednesday July 6th, the bell hop who was going to hold our bags for us while we got a coffee before our shuttle arrived was very rude. My husband was wearing a big backpack and when he turned to move our luggage he accidently grazed the shoulder of the worker. Who then became very upset, rolling his eyes and shaking his head and became angry in tone. My husband did not even know he had bumped him, and was confused on his behavior I however was not. I spoke up and told him it was an accident and he should show some composure and refrain from making faces, or rolling his eyes untill we walked away. He of course apolgized and we grabbed our luggage and waited outside for our shuttle. This was not the trip I expected due to the service level in this hotel and the attitude of the workers. Maybe customer service training is needed in this area as obviously this hotel is quite busy, as we talked to other patrons all of the experiences I heard we very negative. I will travel back to Las Vegas however I will never stay at this hotel again. Hopefully this can be used as training to better serve your customers in the future.
06/29/2011Provided by Citysearch
The hotel was very clean and great service! The housekeeping was extremely attentive. It wasnt even that expensive. Loved the goose down comforter. I did not want to get out of my bed during my vacation =) I will be staying at MGM again!! MOST DEFINITELY
04/06/2011Provided by Citysearch
The Casino and Hotel itself are great, everything you could possibly want is all right there. The rooms however are not great. DO NOT stay in the west wing..terrible room! So small and cheap we moved to a different room in the signature tower and it was a little better. This was our second trip to Vegas, we stayed at the Bellagio the first time and the MGM does not compare. I really liked the pool and shopping at the MGM, but would only stay at this hotel if I paid the extra to book a suite.
01/19/2009Provided by Citysearch
Don't be concerned about staying at the MGM Grand. It's a good place from the 1 night experience we had here. We were able to get $75/night rooms with a $35 restaurant credit. We got to the hotel at 9 am and went to the check in counter to see if we could get our rooms early, even though official check in wasn't until 3 pm. They told us the rooms were being cleaned and to call the front desk in an hour and the rooms should be ready. Sure enough, we were able to get in. This is on a Thursday keep in mind. Fast elevators in this place! There are so many elevators for each wing that you rarely have to wait more than 30 seconds for one. The rooms have an old Hollywood theme and is very art deco. Very comfortable beds! I didn't want to get out of bed the next morning they were that good. The rooms and bathrooms were decorated nicely, though not as nice as say, The Mirage. The staff at the MGM was very helpful and addressed any concerns and questions promptly. Beautiful cocktail waitress staff in the casino, though not at scantily clad dressed as some of the other casinos. Yes, this place is big...you will walk a lot! Lots of nice looking restaurants to choose from, though they are all pricey. Expect to spend $30-60/meal at most of these places. A note about the restaurant credit: We thought they would just give us a coupon that we could use at the MGM's restaurants, but you actually have to charge the meal to the room, and they will take the $35 off the bill. We didn't know this, so we missed out. Oh well, nice to know for next time.
12/30/2008Provided by Citysearch
We took our first trip to LV and figured that the MGM Grand had a great reputation, s o we went with this hotel. We will never go again. First, we waited 2 hours in line as they had overbooked and were farming people out to the Towers, which I hear is very nice, but why did I have to wait because they overbooked? The management crew were a young mand and woman, who after being yelled at a few times, decided they would take care of matters from behind the desk. We waited 2 hours to go to a room on the 3rd floor; we walked down a long and dirty (can they clean the rugs once in a while?)hallway to a smelly (sewage smell each time we walked to our room through the West Wing Bar) bar and then to our room. The room itself was sparse, but nice. Only one chair for my husbnd and I to sit in; No privacy at all; bathroom right on top of the room. It was a disappointing first experience; especially since we picked it because of the name. I must say that the MGM was the best for gambling. The gambling area was very nice, the people working the tables were very nice and the MGM has a good exhaust system that took away most of the smoke smell. The waitresses were very nice and prompt! We actually went to many casinos, and we found that the MGM and NY NY were the best for the smoky smells and service. We LOVED NYNY and if we go back will stay there.
We did try to talk to a customer service person at MGM many times, but it was so crowded each time, so we didn't. I did ask for compensation for waiting 2 hours and was told no. Flat out.. MGM Grand...grand what??
12/03/2008Provided by Citysearch
It doesn't matter if you dress well. It doesn't matter if you are 'attractive,' polite and rich.
This place is about putting you in your place socially!! lol I mean if you are into being treated poorly - some people dig that - go to Tabu.
Pay full cover, wait in a line (while the lounge is empty), and finally get inside. Every table - even the tiny ones have a prominent 'reserved' sign ALL NIGHT. Want to sit down? No way Jose! If you pay $400 for bottle service and you burn through that hourly or so + extravagant tips + tolerate the constant warnings that the people 'who really reserved the table"" might be coming in any minute - you MIGHT be allowed to sit. Or you can pay $1500 for a dedicated Nicole Richie wannabe server to bring you drinks. That is for you. Not for your parties friends. They are also $1500 unless you communicate with them via two-way radio while they stand in the steerage area :).
You also get treated like a redhead stepchild at PURE, but at least there you might bump into a celebrity or two and they have that great upper deck area.
Here at TABU you get put in your place from the get go. Actually funny because it is over the top. Don't go unless you are into being treated like a leper or you really plan on blowing at least $1.5k on essentially average looking server/models - ie the Nicoles ....
08/11/2008Provided by Citysearch
~~~ I was very impressed at the serenity I felt there myself. The seating is a few typical close quarters tables close to the bar and the mellow but striking redlights were the best I've deen since my best friends party garage. Along the walls there was close to the ground Middle Eastern type of lounging furniture. It was totally cool having my room down the corridor from it. Simply put it reminded me of a Oriental Opium Den on some movie set. :P
03/24/2008Provided by Citysearch
We decided to go to Tabu for a birthday party and had a good size group (9 girls and 3 guys). We had reservations for a table and when we got there the guy at the door (Charlie) said he ""forgot about the reservation."" He pretends to scrabble to get a table and then starts to get really agitated that we had 3 guys with us. He tells us that he has to charge a cover for the guys ($20/per) if we want our table. He ended up charging the guys half price. In my opinion still too much for what was inside. When we got sat at the table I noticed several other tables still open (which never got filled while we where there). Only thing going for this place is the music, great DJ. There is little to no dance floor and the entire place is disappointing small. Needless to say, after our bottle was empty we headed over to Studio 54 where we all had a GREAT time. I've been to other ultra lounges on the strip and I will never go back to this one.
03/07/2008Provided by Citysearch
I am very fond of the MGM/Mirage hotels. I?m a common Vegas vacationer with a hunger for entertainment, great food, and of course the gaming. I have stayed at most the hotels on the strip and old town; I have to say that the MGM is the worst in almost every way. This season I spent the first 3 nights at Mandalay Bay, which was a treat as usual, but ended my last 5 at MGM. I needed in my room while my girl was away with the key. I called the front desk; she said she would send someone up. I was treated very rudely. I followed up after I waited half an hour and then just went to the front desk. I was then told I wasn?t checked into the room. (When I had been added to the room when my girl check in). I had to wait for my girlfriend to come to the front desk to then check me in again. I played a lot of Blackjack between MGM and Luxor. I dropped about 3K evenly over two. Grant it, it?s not a big Vegas sum, but good gamer?s amount. It was like pulling teeth to get them to take my players card. I know because I wouldn?t start really betting until they got it. By the end of the trip we went to check out. We had an offer w/ our players cards that gave us the third night free & $25 food. After checking our players cards they wouldn't honor the third night free and said we didn?t qualify for the $25 food credit. WHAT A REDICULASLY SMALL AMOUNT OF MONEY TO HASTLE US ABOUT. They charged the wrong card after we specifically had them run a different card then the one we booked the reservation with. Our friends that met us at MGM, and who also stayed were double billed. We went back later and DID get it resolved. The rooms were not well dont by housekeeping. The bartenders at Rouge were unaccommodating. My 5 star lady was very unhappy with her stay. Im usually happy wherever I am but I left the MGM feeling like a small-time unwanted guest.
The Good: The sandwich at had at ""witchcraft"" was very good. The gentlemen I reached at the concierge to order flowers was a delight.
02/06/2008Provided by Citysearch
We ended up at the MGM Grand after the fire at Monte Carlo and really enjoyed are stay. The hotel is VERY LARGE and a little confusing so I recommend taking the map they give you and take a nice walk around to help make sense of the layout so you don't get lost your entire stay. Being so large it has food, shopping and entertainment at all price levels instead of all expensive or not expensive. Service was good throughout the resort. It was a little cold in February so we didn't get to experience the pools. The gym is small in size but has everything you need.
01/21/2008Provided by Citysearch
I can't even tell you how great (or not great) the rooms were, because they sold my room to someone else because I didn't arrive at exactly 3pm for check in. I had pre-booked a spa suite online and they charged my credit card immediately. When we got there, the lady (who was like a robot, no personailty and completely unfriendly) began the rehearsed speach of ""I apolgize for the inconvience, but your room is not available"" when I asked why, she said ""it could be because of maintenence or blah blah blah""...then she proceeded to tell me she was going to give us an ""upgrade"" to a different suite, which ended up being exactly like the standard room, just larger. She didn't even know WHY I couldn't get the room I had already booked and been charged for. I live and work in Death Valley National Park and the Furnace Creek Inn (another 4 Diamond Resort) and I can tell you we do not treat our guests like this. What they had done was overbooked in hopes that a certain percentage would cancel, just so they could stay booked. But unfortunately for me, too many people showed up for their reservations. No manager was around to deal with the situation. I ended up spending 2 hours in the parking lot trying to find another room. I ended up staying at the Rio, which was fantastic. The staff went above and beyond to get me the best room they had available, after telling them my issue from the MGM. Please, if you're going and wanting to check right into a room without hassle, DO NOT BOOK A ROOM AT THE MGM. You will be sorely disappointed.
01/05/2008Provided by Citysearch
Another NYE rant. We got out tickets on-line for five; The staff at the doors had us down for only 3 tickets, what would have happened if we did not have our on-line confirmations on hand? That?s a $300 mistake!! We wanted to gamble on the floor and then come back in and they told us that if they got packed they would not allow it. Seriously? At $150 a ticket? Yes, and what was up with the dance floor? A 4X6 space to dance on is ridiculous for a night club and that empty VIP section in the middle of the floor was a waste of space. Why? I will not go back. However, DJ Homicide rocked, it?s too bad there was nowhere to dance