700 Kenny Way, Las Vegas, NV 89107
(702) 646-3029Add Hours
I have had this company servicing my pool for a month now. The first week they didn’t even bother showing up nor did they call to tell me about it. Then they said they would send someone out as a last stop on Tuesday. Still didn’t show up. Then not even on Wednesday. Thursday rolls around and someone shows up but he knows nothing about pools. My pool has yellow algae and yes I had it before them, that is why I no longer have the old pool guy. They sent someone out last week but he told me nothing when he left as far as what he did. I still had a TON of algae on the walls and the floor. I could see exactly where he vacuumed, because of the line in the bottom where it was clean and everywhere else where it was dirty. When I called to see what he did and when they were coming back I was told Monday to do it again then Thursday as a normal weekly service. Well low and behold no one yesterday. So I am calling them and get no answer or return call. I have left about 3 messages so far today at all different times so I know it’s not their lunchtime. I owned a pool businesses for 10 years in the Las Vegas valley and there is no way I would do this to my customers. This company is a joke! I would do the pool myself but I am constantly out of town for my job and 10 years of it was more then enough.
I have a home warranty & EMERALD POOLS were assigned, I called them first to get an ETA , Donna in the office was very helpful. The technician KEITH was on time he installed a new filter pump & he got me back in business. EMERALD POOLS has great customer service & did a great job. I highly recommend them & will use them for future work����������������