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Hours
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Neighborhoods
Palomino Area, Rancho Oakey
Categories
Swimming Pool Dealers, Swimming Pool Designing & Consulting

Reviews

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N P.

07/17/2018

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I have had this company servicing my pool for a month now. The first week they didn’t even bother showing up nor did they call to tell me about it. Then they said they would send someone out as a last stop on Tuesday. Still didn’t show up. Then not even on Wednesday. Thursday rolls around and someone shows up but he knows nothing about pools. My pool has yellow algae and yes I had it before them, that is why I no longer have the old pool guy. They sent someone out last week but he told me nothing when he left as far as what he did. I still had a TON of algae on the walls and the floor. I could see exactly where he vacuumed, because of the line in the bottom where it was clean and everywhere else where it was dirty. When I called to see what he did and when they were coming back I was told Monday to do it again then Thursday as a normal weekly service. Well low and behold no one yesterday. So I am calling them and get no answer or return call. I have left about 3 messages so far today at all different times so I know it’s not their lunchtime. I owned a pool businesses for 10 years in the Las Vegas valley and there is no way I would do this to my customers. This company is a joke! I would do the pool myself but I am constantly out of town for my job and 10 years of it was more then enough.

Cyntha L.

07/03/2018

Overall

No call. No show. They said the pool heater would be fixed last week and still nothing. Use someone else if you need the job done.

George B.

05/31/2017

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I have a home warranty & EMERALD POOLS were assigned, I called them first to get an ETA , Donna in the office was very helpful. The technician KEITH was on time he installed a new filter pump & he got me back in business. EMERALD POOLS has great customer service & did a great job. I highly recommend them & will use them for future work����������������

George C.

03/23/2017

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Made an appointment with them to come out to check my pool thru my home warranty. they never showed and never answered the phone canceled my home warranty from home warranty of america what a rip off

Tracee D.

05/02/2016

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As others have stated, they no showed to one appointment then showed up instead of at 9 am at 4 pm. They do not return phone calls or messages left. Would never recommend this company.

Andy R.

12/05/2014

Overall
Excellent Job

Came out to look at heater found problem fixed on the spot. Also very knowledgeable about pentair automatic poool system great service

boxofkittens

07/16/2012

Overall
Showed up 3 hours late with no...

Showed up 3 hours late with no phone call.. wouldn't answer calls til 5 minutes before he arrived. Left with no warning or phone call AND left the back gate wide open. Thank God the dog was inside.. will not be giving them my business ever again.