Double Eagle RV & Engine Repairs
6121 Boulder Hwy, Las Vegas, NV 89122
This business in unprofessional, disorganized, and incompetent. Be warned, stay away!
Double Eagle miss-diagnosed a lack of engine power problem after telling me they were fully qualified to troubleshoot and repair Caterpillar engines. I was charged $2,500.00 for engine work that did not solve the problem. When confronted with the information that the work had not solved the problem, the business owner became verbally abusive toward me, and blamed the problem with the repair on my wife’s bad attitude, and generally behaved in a very unprofessional manner.
Subsequently, another shop solved the problem by replacing a clogged air filter. This was a very simple problem that Double Eagle should have found, and would have found if proper troubleshooting procedure had been followed. Their troubleshooting method is limited to a test drive and guessing at a problem. The engine ECM was never checked for trouble codes, and the mechanics lack of understanding of engine operation and incompetence resulted in the incorrect diagnosis of the problem.
The day the repair was scheduled, the mechanic performing the repair was absent half the day for a scheduled doctor’s appointment, so the work had to be rescheduled for another day. No explanation from Double Eagle on the cause of the delay, and because my RV was blocked on the lot by other RVs I still could not leave so the entire day was wasted. After work did start, a tool that should have been on hand had to be ordered, resulting in further delay. While I was waiting I did get to observe the other mechanics wandering aimlessly around the lot, searching for tools and parts, swearing at each other, badmouthing the owner, and generally doing very little work.
Mid trip across country several brace screws had sheared off the slide out and were creatin a lot of shaking which could have eventually lost the bottom panel. Kathy was able to fit us in almost immediately and Randy had us fixed and back on the road within an hour. Nice people, great service. Thank you.
We have dealt with this company for our RV repairs for the last 5 years. They are very honest and trustworthy. If they are unable to find an issue they won't make any repairs. There were a few times that it was definitely client training issues. We were not charged for these visits.