700 N Nellis Blvd, Las Vegas, NV 89110
(702) 364-5929Add Hours
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This place is no good! I have to give at least a star rating for my comment to post but know that I don't mean it. They get NO STAR! Don't go here! I am FRIENDS of these people and they still ripped me off! Not only me but the people I referred them to were also ripped off! It started with my 4x4 Ram tranny. They "completed" all the work but did it wrong! When the tranny broke down again less than a year later we took it to a Reno shop. They showed us where the transfer case which we were charged 700 dollars for wasn't replaced, just painted. There were other issues too and we had to pay another 1700 dollars to the Reno Shop on top of the $2300 we all ready paid to Clutches Plus. Our Dodge car tranny went out. We took it to Clutches, mind you this was before our truck tranny broke the second time. They "fixed" the transmission. Then the computer light kept coming on saying we needed a tps so we replaced it. The light was still on, we thought we had a defective tps. We got another one. The engine light went out but another code came on. Come to find out Clutches didn't put the ground wire back on the engine and it fried our computer. They refused to acknowledge their mistake so we had to buy a whole new computer. NOW, they are screwing with my daughter and son-in-law. They out right LIED to them saying they needed a new rear end and told them there were metal shavings in the oil; We took it to the Just Brakes (Full service now) next to Clutches Plus and the rear end which was going to cost $1500 wasn't the rear end at all! It was only a track bar clunking and there was NO metal shavings in the oil. We are going to tell the BBB and contact 13 for a sting....They are not ethical at all. They tried to sell the business so Heather's name isn't on it anymore but, they kept all the no good mechanics that are liars and thieves! Don't go to Clutches Plus!
PLEASE DO NOT LISTEN TO THE 5-star reviews - they are FAKE! Heather, the "owner" of clutches plus is a liar and a cheat. They don't fix your car - they cause more problems so you have to come back and spend more money. They are very dishonest. You will be sorry.
BUYER BEWARE! This place is a complete FRAUD! Please listen to the negative reviews before you ever take your car there. I took my car in because of a bad clutch. I gave Heather $850 in cash and she gave me what I thought was a receipt for the payment. When I came back to pick up my car, she denied ever receiving a payment, and when I looked closer at my 'receipt' I realized it was a work order. I had no proof that she stole the money and was forced to give her another $850 - even though she KNEW that she took my money.
TO TOP IT OFF... once I paid the money, I started the car and it wouldn't move at all. They said it was another broken issue and because I couldn't afford to have towing tow my car, I paid for them to repair that too, putting everything to a grand total of $2100. I asked for my parts back so I can have someone look at them, but they wouldn't give them to me, saying they were thrown out.
KARMA WILL COME BACK ON YOU HEATHER THE THEIF!
WORST SERVICE!! I have ever expierienced in my life!!!! DO NOT take your vehicle to these people unless you want a whole new problem much worse than a simple clutch job. This shop will rip into your car with out a clue. I can tell you my car ran so smooth you could hardly tell it was running, now i have three broken engine mounts due to them using such force to seperate the transmission from the engine. They did admitt to breaking a "BOLT" but come to find out the replace the front engine mount, only to get the vehicle out of the shop and collect their $1300. These people have no reguard for the saftey of your or your family. My car is now unsafe to drive. I went to three different ase certified mechanics and all three told me they are absolutely responsible for the damage they created yanking the transmission out. The rude owner Heather denies anything even though she never touched the car and her own mechanic told me he broke and replaced the front engine mount. My only option now is to take legal action, FOR THE LOVE ,AND SAFTY OF YOUR FAMILY THAT RIDES IN YOUR VEHICLE,, DO NOT TRUST THIS SHOP!
I WILL NEVER EVER GO BACK TO CLUTCHES PLUS R ALSO LIKE TO BE CALLED MY MECHANIC ... I SPENT ALMOST $1300 FOR THEM TO SCREW MY CAR UP ... I WENT IN TO GET A NEW CLUTCH FOR MY CAR WHICH TOOK THEM A WEEK TO FIX AND HEATHER THE OWNER TOLD ME OH UR CARS DONE, HE JUST NEEDS TO BLEED THE CLUTCH ... CALL BACK THE NEXT DAY OH WELL HE BROKE A BOLT SO WE R WAITING FOR THAT AND THEN HE JUST NEEDS TO BLEED THE CLUTCH TWO DAYS LATER I FINALLY GET THE CAR BACK ... DRIVE OFF AND THE ENGINE IS ALL OVER THE PLACE ... LOOK AT THE ENGINE AND TURNS OUT THEY DIDNT BREAK A BOLT THEY BROKE A ENGINE MOUNT WHICH HEATHER DENIES BUT THE GUY WHO WORKED ON MY CAR ADMITTED TO ME. BUT THEY DENIE THEY BROKE THE OTHER MOUNTS. WENT TO ANOTHER CALL REPAIR PLACE AND THEY SAID THEY HAD TO BREAK THE OTHER ONES FROM TAKEN OUT THE ENGINE WRONG. CALLED HEATHER TOLD HER THE STORY AND SHE DIDNT CARE SAID THEY NEVER BROKE A MOUNT SINCE THEY OPEND AND I SAID U BROKE ONE OF MINE AND BOUGHT A NEW ONE BUT CLAIMS SHE NEVER DID, LONG STORY SHORT SHE SAID SHE WILL NOT HELP US AND WAS A B**** ABOUT IT AND HUNG UP ON ME. I WILL BE EMAILING BBB AND GOING TO SMALL CLAIMS!!!! DO NOT GO TO THEM THEY WILL SCREW YOU OVER REAL BAD!!!!!!!!!!!!
If only i could leave no stars i would.worst place ever. i went there and asked to speak with the owner and she (his g/f) says hes busy and will be all day so i say its important so she calls him up to the front and says this better be life threatening and while hes walking up she says " this .very rude kid wants to speak to you" and then she accuses me of being on drugs cuz i have bags under my eyes and my eyes are read, i say cuz ive been up all night ( i work at night/go to school) then i start to tell him what is wrong and its something he did wrong.. he flips out on me and starts calling me names and says get outta here so i call him a dlck and he threatens to "beat my a$$" i will be contacting the better business bureau about this place and the police for threatening me.i would recommend any other shop then this shlt hole
Ived used this place on several of the cars Ive had over the years. My sister and aunt both use Clutches Plus. I cldnt remember the name of the place; I just call it my aunts auto place. If ur wary of auto places then just talk w Heather, she is legitamitely understanding & friendly. Ive never left the shop feeling as tho they r trying to take advantage. Service, communication & prices are great.
Response to “This place is no good!”
I normally would not take the time to reply to a bad review mainly because I feel that there are those few people out there that just cannot be please regardless of the service provided. However, this case, I feel, needs to be addressed. To clear the air, this person who wrote the previous review, actually used to work for Just Brakes directly adjacent to our shop.
It is most unfortunate that there are those in this world that have a sense of entitlement to the degree that they would lower themselves to the level of posting slanderous and defaming allegations against those who they themselves called friends. Attempting to hurt our business in a very struggling economy! Shame on you! Just another individual who feels they deserve something for nothing I guess.
One more point before I address the allegations… anyone reading this might ask his or herself, if this is such a bad place, why on Earth would someone take more than one vehicle here for repairs more than once? Hmmm… I know personally, if I felt I was treated wrong or mislead by an automotive repair facility, I certainly would not go there again! And definitely not with multiple vehicles!!! But, that’s just me.
Perhaps it would be wise to educate yourself before entering a public media and making a fool of yourself!… “Just sayin’”
For your information, Ill Willed One… and I will do my best to use small terms for your understanding…
You simply CANNOT “fry” a Powertrain Control Module by leaving a ground strap off!!! And this was explained to you!
The “rear end” job entered our shop with the complaint of a grinding, growling noise, not a clunk as alleged. And yes… the a pinion seal was leaking (leaking so bad that there was no differential fluid in the differential) and there WAS metal shavings in the differential at the drain plug. This checkout was done right in front of the owner of the car as soon as he brought it in with his complaint. He was shown, right then and there that there was no oil in the differential and was shown the metal shavings. The repairs were declined. We are here to repair vehicles, not people!
As for the Dodge Ram 4x4… well I guess we’ll never know since the vehicle was not returned to our shop for any warranty repairs but rather taken to a shop in Reno… If there was a problem, it should have been brought back to our shop to be addressed. And we don’t “paint” transfer cases here!…
And last but not least… businesses change hands all the time. How dare you try to implement anyone in your conspiracy theory, especially by first name, in a public media! You should feel fortunate that she is the type of person that has better things to do than to pursue legal actions against you for slander and defamation of character! Because I WOULD! You should be ashamed of yourself! And some personal advise… Maybe you should stick to doing just brakes. It appears, by your statements that, that is as far as your education has allowed you to go! I will dismiss your review unsubstantiated based on your obvious lack of education and knowledge and your unwarranted resentment.
We have been in business for over 20 years and have built an excellent reputation for honesty and integrity in the automotive repair industry. We have a long list of regular customers that will only bring their vehicles to us. Some of them have been bringing their vehicles here for 15 years. Some of them 20! And thanks to these customers, we have survived an economy that has all but wiped out the smaller shops in the Las Vegas area! (those that don’t have the financial backing of a large corporate name)
Signed, one of the no good Mechanics!
My car broke down on the side of the freeway... a friend suggested Clutches Plus. I called and Heather answered... they were able to tow my car immediately and she came to pick me up off the side of the road and took me home. She diagnosed my car and gave me a quote and let me call around to see if it was fair... of course it was better than fair and finished before promised... she was great! When the job was done she called me and I told her I didn't have a ride to her shop so she came to get me. It was the greatest experience I have ever had with auto repair. Thanks Heather!
I found Clutches Plus 13 yrs ago when I moved to the valley. They have been more than trustworthy... they have given me the lowest quotes, do excellent work and have been owned by the same person for over 20 yrs. Clutches Plus is the only repair shop I trust and is where I send all my family and friends. Thanks for being the best!