Fraud....they sell dirty old used unsanitary mattresses as new. Delivered to home dropped off refuse to pickup and refund. Won’t answer phone text or email. Don’t buy from these people the worst customer service ever
Staff is very helpful, knowledgeable and most important, most items are always in stock so you can just take them home.
This was the easiest buying experience I've had! The sales person was super friendly and didn't push us into buying something we didn't want.
This is a True review These mattresses are old hotel mattresses repurposed. How disgusting! Deep cleaned or not they have still been slept on by thousands of people. I heard there was a sighting of bed bugs! ����
After responding to an ad on Offerup, and then text messaging with a woman named Lynne, I went to look at mattresses. I was told they would be $120 if we picked it up. Once we got there, I told the guy Lynne sent us. The first question he asks us is if Lynne told us these were USED mattresses. We said no. If we had known this, we wouldn't have wasted our time to go and look.Later that evening I texted Lynne and stated we didn't buy one because we found out they were used. I stated she should have told us this to begin with. Her response to my text was as follows - word by word:"You dumb bitch why would I post a new mattress as other? And if you're stupid enough to think that you can buy a brand new Serta Perfect Sleeper double pillow top queen or Cal king mattress for $99 year just dumb plain out stupid. Don't tell me how the post and don't tell me how to do my job! Where's your stupid sign?"This place has 5 star ratings which after this response makes me truly believe these are all employees posted their ratings!
Awesome prices! Great selection! Knowledgeable salespeople! Fantastic customer service! I have bought from them 3 times & have referred them to all my family, friends & co-workers
We had an amazing experience with Kevin at Mattressdirect4u. He was extremely helpful and patient with us, and not pushy at all. He worked with our budget,we where able to buy a high end mattress a Queen Beautyrest Platinum and a beautiful bed frame and save thousands on the mattress alone.,they delivered and set up our bed the same day, and got rid of our old mattress.,very friendly and professional work from the delivery guys!We decided to go to this store hoping for a good deal.,but got a very comfortable quality bed that we couldn't afford elsewhere.
Ive bought mattresses from them a few times in the last 6 years. No where else can you get $1500 mattresses for $200 they have new and clean and in plastic mattresses for even more discount! Thanks again for the savings ive referred friends and family there.Wont buy from anyone else!
DO NOT DO BUSINESS WITH THIS COMPANY!!!!I ordered a futon from this company April 29, 2013. I was told at the time it would take no longer than 3 weeks for delivery. I was pregnant at the time and due in 6 weeks. I needed the futon for family arriving after the birth of my child. We did not receive the futon until June 4th which was a week after the birth of my child. I made several calls inquiring about the delay. The owner gave me the following excuses as to the reason. 1. The provider moved warehouse in California which has caused a backup in order fills 2. the truck coming from California broke down and is being towed back to California 3 fires in California have caused delivery delays. When I finally received the product it was in the wrong fabric. I informed the owner that it was the wrong fabric. He told me to keep the futon and he will send me the correct one shortly. Almost a year later I have still not received the correct futon. I have made no less than 10 calls to the owner inquiring as to the status of my order. He promises rectification, that he will call the factory and get it corrected in a couple of weeks. He told me on several occasions that he has corrected the order and it should be in the store soon and he will call me to follow up. He has never once called me or followed up.
Horrible Horrible place to buy furniture. Got ripped off $900 for bedroom set.Bedframe weak, sagging mattress and dresser peelingAll within 3 months….NO REFUND POLICY!!DO NOT buy from this place.
This is the GREATEST place to get a super high quality mattress at super low prices. If you're cool with a floor model, you can get thousands off beds like the sterns &; fosters king pillow top that's usually 3699 that my friend paid 1299 for and this mattress was AMAZING! Thomas is the new store manager and he knows how to get you those crazy deals most sales people won't tell you exist. He's awesome!