Patient passed during transport, no contact from company. After patient was delivered (deceased) to facility the drivers and CNA left without consult and when the family called were told that it would take 11 hours to get a report from the driver.
They have a great team always reliable, honest, compassionate, kind, courteous.... They are professional and knowledgeable. I totally recommend them!!!
I went for an MRI of my left kidney back in October of 2016. Southwest medical called to tell me they saw fluid around my heart and gave me an appointment for January 17, 2016 For a test and to see a cardiologist. 3 months !! I went for the appointment today, 1/17/2017 and was informed the cardiologists are not in today. What kind of a health plan do I belong to? This is insane. I asked the receptionist to schedule me for another appointment with them. I was informed to go home and call the cardiology department. I had HPN before going to senior demensions, I should have known better.
When we started out with Senior Dimensions 9 years ago, we were promised that Henderson would have adequate staffing on this side of the valley. In the last few years, good doctors seem to disappear overnight and are not replaced with MDs but with PAs. PAs are okay for treating colds, flu and uncomplicated problems but there is a real danger that they could and do miss serious problems. When confronted with a patient who continuously complained of a burning in his lungs, fatigue and shortness of breath when doing work, they checked for pneumonia and a lung problem. Passed him on a wellness physical and finally after several months, gave a referral to a pulmonary doctor and a cardiologist. I took him to the emergency room where a cardiologist saw him immediately and told us the "burning in the lungs was actually chest pain and after running tests, the next day he had a cardiologist, a heart surgeon and they were lining up a kidney specialist, a pulmonary specialist and an infectious disease specialist. How did they miss the burning in the lungs and fatigue and shortness of breath as signs of a serious heart problem? Why weren't the referrals marked urgent? Patient died. In the last few years I have lost two primary care doctors who were replaced by PAs and yesterday I went to keep an appointment with my cardiologist only to be told he was no longer with the company. The company may not be able to stop doctors from moving on but there is something wrong when doctors suddenly leave and they don't replace them. It is also disturbing that PAs are doing more and more of urgent care calls. I know their work is reviewed by an MD but question when this is done? Once might be coincidental, twice is suspicious and three times ?. Have written to the corporate office on several occasions but never got a reply.
I couldn't imagine using any other medical transportation service! The care and quality that the drivers provide is just amazing! They recently help transport a family member over 500 pounds to bypass surgery last minute! The prices are right and the transportation is awesome! Keep up the great work!
Senior Dimensions, all locations included, are the worst experiences you are going to encounter. From the overbooked, inept, apathetic doctors, to the lax office staffs, to the overcrowded offices and facilities, all are a disaster.Owned by the reprehensible United Health Care, the bottom line is the only concern Senior Dimensions has. Patients do not matter at all. The worst of the worst
driver blocked me in at dr office. while my truck was running. I was trying to get my brittle diabetic, 5 way bypass heart patient home. he had been up with no food since 6am. driver was very rude to my husband. told him just a few minutes. I have just paid a $4000.00 bill for your services on January 24 to take same said husband to desert springs hospital for pneumonia and sepsis. DO NOT APPRECIATE THE RUDE DRIVER ON TRUCK #186. HE PARKED BEHIND MY RUNNING TRUCK SO I COULDN'T GET OUT. WHY BE RUDE TO A MAN WHO TELLS THE DRIVER HE NEEDS OUT TO GO HOME TO EAT OR GO IN TO DIABETIC SHOCK??? OR WORSE
This is the worst health care in the world. They treated me for terminal cancer for 5 years and I never had it and had massive stroke and heart attacks, clots seizures lost of all my teeth from the chemo every three weeks and radiation. They have killed me and know will not help me with the pain they have caused. Tried to sue for 10 yrs but the malpractice law that you were tricked into signing into law and made it impossible to hold the doctors accountable for what they did. Now they refuse to help with all the heart damage and pain and bone damage caused by the radiation and 5 yrs of every three week of cancer treatement. I died from it and was in intensive care for two weeks and given last rites and told husband to prepare for my passing. I live in so much pain and they refuse to help me. The last doctor told me to find someone else and turned her back on me and left me hanging with no medicine for anxiety, depression, pain and heart problems. No doctor will help me!!!!
I have been with Care More for years. I have had a stroke, been in the hospital 3 times in the last 18 months and I am not allowed to have the problem of a leaky Mitrel valve treated with a clip. It appears that they are just wasting time and working around the problem. I plan on retiring at 120, but Care More hopes I won't make it that far.
everything went smoothly.got a fair and competitive shipping quote , pick up and delivery both were on time.My driver Jack was also always reachable, he was keeping me update about the latest status of the delivery while he was on his way.just to say thank you ampm, i experienced the best auto transport services.