Showed me the latest Grand Seikos, one of very few places in the US that can do that. Attendant was super helpful and even adjusted my current Grand Seiko's bracelet for free! Very happy and looking forward to getting my next watch from them
There are a lot of jewelers in Las Vegas, but you never know what you are going to get. After being quite unhappy with several in the area, includin…
I love this store as it's truly an outlet. Come here if you want last season's TAG watches. My hubby has quite the luxury watch habit and he's purchased about 5 different TAG Heuer watches here and has never been disappointed.I'd give this place a solid 5 stars if not for one thing that happened a couple of months ago. Hubby bought a gorgeous TAG Carrera Automatic Chronograph (retail price of $4,700.00). He loved the watch, bought it and wore it out of the store. About a week later, he noticed it was dropping minutes and losing a couple of minutes worth of time every few days. This was unacceptable, especially for such a pricey timepiece. So back to the store we went.I expected a huge to-do and hassle but the manager handled this correctly. He apologized profusely and immediately exchanged the watch for a replacement (the exact model for the same exact model). It was honestly hassle free and took about five minutes. No begging or pleading necessary.I was also impressed because hubby was wearing one of his older TAG watches that day and the manager noticed one of the plastic grippers on his Formula One had broken off. Without us even asking, he took the watch and replaced the part for free! Now THAT is fantastic customer service right there!Because of the rock star treatment we received, nothing here made me dock one star. What did make the place lose a star was the actual selling / buying experience. When he first looked at the watch, we asked about any discounts and the salesgirl said that there were no incentives or coupons. We went ahead and made the purchase. Come to find out that there was a pretty valuable coupon in the outlet mall coupon book that would've saved us a couple hundred bucks. Not a lot of money, I know, but enough that it really stuck in my craw. Lesson learned: don't trust the word of the salespeople. I don't know if the lady was dumb or purposefully ignorant but it still is bothering me to this day.This is at least a true outlet so you can already expect some significant savings off MSRP. Know your prices before setting foot in the store. Remember: your smart phone is your best friend when shopping for luxury goods.I've always been super impressed with the customer service and the "customer comes first and is always right" attitude at this store. A great place to buy a nice watch! (Oh, and many of the employees are fluent in Mandarin to appeal to the large shopping base from China)!
The customer service here is always ready to assist customers in finding the right timepiece for them. Five out of five stars!
I lost the diamond out of my wedding ring and went here to see if they could insert a CZ in it's place. They sure did, as well as fixed the broken setting and polished it all up for $65. It looks like new and you can't even tell it was broken or old. The service was excellent and the job was completed within 24 hours. I will be back!
Worst and most shocking experience of my life during a business deal. This is not an exaggeration either. I called this company to repair my large grandfather clock. I needed all of the gears and mechanics worked on after the clock being in storage for many years. They did get the clock working again, but only after dropping the grandfather clock on the floor. For reasons unknown to me, the older repair man decided to pick up a six-foot grandfather clock with his bare hands (without the thought to ask for help with two younger gentlemen at his side). He then bear-hugs the clock while straining to pick it up as the clock comes smashing to the floor in sections. You can only imagine the horror on my face as I witness this from the other side of the room. The repair man has the gall to act like it wasn't his fault and even screams at me when I attempt to cast blame at him for his actions. To make a long story short, Ira had to call two repair companies to fix the wood and structural damage to my clock as well as repair the damage to my wood flooring. Never in my life had I come so close to getting in a fight with an elderly person. That is how much my patience was tested that day. Ira still charged me for the clock at a hefty but discounted price. The clock will never be same mind you.
I had the batteries of 5 different wrist-watches replaced -after 2weeks 2 watches didn't function any more - batteries were empty! Price for replacements (incl. labor) $85!This business claims to be the biggest of its kind in NV - I don't doubt this exclamation - but only for the price of one-time only customers like me!Not recommendable at all!!!
WAS TOTALLY IMPRESSED WITH THE REPAIR OF MY WIFE'S WEDDING RING. I WENT BACK TO BUY MY WIFE A WATCH FOR OUR 13TH ANNIVERSARY--PERFECT MAVADO FOR THE RIGHT PRICE. WENT BACK AGAIN TO HAVE MY ROLEX CRYSTAL REPLACED--ONCE AGAIN, THEY EXCEEDED MY EXPECTATIONS. GUESS WHO I RECOMMEND TO ALL MY FRIENDS FOR JEWLREY AND REPAIRS!
Earlier this year I brought my $20 watch to this business for a replacement crystal....cost, $35. Since the watch meant a great deal to me I had no qualms about spending the money for the repair. My father had been a watchmaker in N.Y.C. and Las Vegas for 65 years until his passing a few years ago. What did hurt is that this was the first time I've ever had to go to someone other than dad for any sort of watch repair. Nevertheless I brought my watch here to get the work done. I live nowhere near this store and I found getting there to be a somewhat difficult and confusing proposition. However having been made aware of this business as a result of their television advertising and not being familiar with any similar concerns nearer my home I decided to bring my watch there despite the distance.A few days later I get a call from them telling me to retrieve my watch. I loaded my little dog in the car and we went for a ride. When I got there Ira (one of the owners and a real Brighton Beach kibbitzer ) hands me my watch with a new crystal BUT WITH SOMEONE ELSE'S LEATHER STRAP! My watch had an older but completely different Speidel metal Twist-O-Flex two tone band. After much head scratching and several trips to the rear of the store to confer with the watchmaker and whomever else might have had a hand in this mix up it was determined that my band had been switched with the band of another person's watch. That customer was contacted and agreed to come in so that both watches could be restored to their original condition by reversing the bands. (When I questioned Ira as to why the other unfortunate customer had not come to him regarding the mistake I was told that someone other than that customer had retrieved the watch for him and was unaware of the switch.) After more than half an hour waiting I decided to bring my dog into the store-I wasn't happy about letting her remain in a parked car (windows open of course) until this other customer returned.Another half hour goes by with me holding my dog in the store and ultimately the other customer returns with his watch. I have now been in the store for well over an hour due to a problem that was not of my making. Ira hands me my watch with MY band this time and I was flabbergasted to learn that I STILL owed him $35. A real chutzpah (gall, to those who may not understand chutzpah.) I wasn't upset over the mistake as I'm a reasonable person who is aware of the fact that mistakes can and do happen. Why it was necessary to remove the band to change a crystal is a mystery to me however. What bothered me is that I was offered nothing but a lame apology for my time and inconvenience. Rhetorically speaking would it have killed Ira to deduct a few dollars from the $35 repair price as a gesture of good will or to offer me some sort of token accommodation as it was I (as well as the other hapless customer) who paid for their mistake? Yes, it probably would have. As if this weren't enough of an indignity I was told by Ira in a voice loud enough for everyone else in the store to hear that my band was "disgusting" (his word) before they cleaned it. A textbook example of insult added to injury and clearly NOT the mark of a quality business staffed by professionals.These are the kind of people I couldn't wait to run away from when I left N.Y.C. so many years ago. I felt as though I was the target of an authentic Delancey St. hustle. Apparently they subscribe to the notion that customers can either leave satisfied or go to hell; getting your money being their only concern. Penny wise and pound foolish. With dad gone I'll still have to find somewhere else to handle any watch and jewelry repair I might need in the future. These people are money worshiping schmucks.