Although the employees were nice , the quality of the service and repair left much to be desired.The person who vacuumed the pool did not speak or understand English. He was very polite and friendly however.My pool constantly had Algae return. No testing other than Chlorine and PH was ever done by anyone but myself. Follow up testing never performed.except by me.Vacuum Leaf collector was always left full and smelled after a day or two. Pool rafts were always thrown out of the pool helter skelter and left to sun rot on the concrete.Pool equipment repairs were faulty and and not diagnosed correctly.Frankly, I grew tired of complaining and would just fix the problem myself.If all you want is your pool vacuumed , then hire them. Sorry for the bad review, I usually try to be a positive person.
I have been using steve at Pro Tech Spa for a few years on our spa. He is always on time, returns all phone calls and knows what he is doing. my wife and I will use him for all our service needs.
STAY AWAY! During this summer I initially noticed some water discoloration, I went and bought a water test kit to find absolutely no chlorine in my pool serviced by All Pure. To confirm I went and checked a sample with a pool supply company and they confirmed my result. I called the company and they were adamant that they are adding chlorine to the water weekly. They said it is possible that the water needs conditioner and to up the dose of chlorine. I left it at that hoping this issue will not happen again. I went on a vacation to come back with Black algae completely covering half of my pool floor. I called and was informed that "Mike" will be checking it out. I went ahead and took another pool sample to the pool supply store to find AGAIN absolutely NO chlorine in the water. Mike promised that he will take care of the issue and if it's not taken care of within the next couple of weeks with chemicals he'll be using, they will take further steps. After three weeks I called to inquire since the black algae is still there, saying there is no other option at this point put to give the pool floor an acid bath, saying that it's not their fault since they have been adequately adding chemicals to the water (which I clearly proven multiple times they weren't) saying pretty much that I will be responsible for paying to get my pool cleaned from their mistake. Despite the fact that they are not the cheapest out there I trusted them with my pool, and now this problem will cost me over $1200 to fix. IT IS NOT WORTH THE RISK STAY AWAY.
Make sure you insist on a written detailed estimate before contracting their services. We were in a rush, and thought that text messages were sufficient. NOT!! so our agreement on the whole yard was reduced to 'the whole yard but not the front tree' (which we accepted), only to be told that the '3 back trees will be done later' and then to be told, 'the back trees cost us more than we budgeted, so you pay the difference'. Beware.
alberto is a liar ,he doesnot know he checked my pool it was working and two days later he sent somebody else after that the motor is not working .i called him and he said he sent technician at first i talked him he is the one is going to service then he said i have more than 100 client i sent ppl for for me .he is liar he can not even tell me what is wrong with it .he said he will call me back but he did not .
If you enjoy green pools and poor customer service then Poolserv is the company for you. I have had them for less then 2 months and could not be any more unhappy with the service they have provided.
Came right away!!! I needed help so bad. I had no clue how to clean my hot tub!! completely reasonable pricing!! thank you for all your help. see you guys in 2 weeks for my next clean! keep up the great work guys!
My pool guy after a year fired me as a customer because of the trees in my back yard. I was in a real bind and needed a great company that wasn't afraid of a little work to keep my pool up to par. I have to say these guys are pros, Scotty calls to inform me of problems and leaves me service slips in my skimmer lid so I know he came by! I have to say this is a huge step up from my last pool service company!
I lucked into Scotty via google reviews. . .He was easy to get ahold of and prompt in getting out to our house. Our pool looks gorgeous, he had very reasonable rates and bonus, he's a super nice guy.
Reliable great service. I have been a customer for 2 yrs and have always been pleased. The same technician has come to service the pool every time, so I feel that he knows what needs to be done. He has made suggestions over the years to maintain the system, which have saved money by preventing major problems.