Even up to a year or so ago the Warranty work was always good. Unfortunately that is not the case anymore. We have been Sears customers for over 30 years. We have a maintenance agreement that covers parts and labor in all of our appliances. Prior to this last visit the repair man did pm on the washer and dryer. It is a front loader. We complained about the boot turning black. He ordered a new part that we received but never opened because of emergency medical condition. Finally recovered enough to start getting things fixed again. Called Sears and they sent a PM repairman. He checked everything and mentioned the boot, which is very obvious and moldy looking. He said the problem was ours and that there was no way we were properly taking care of the machine. We showed him the soap we were using, and he said it was good. We told him that we use Vinegar in the rinse. He said "no problem"! He asked if we used a machine cleaner. We showed him the Tide machine cleaner. He didn't like it and said we should have used a different product. He said repeatedly that we didn't clean the machine or wipe it down. It is an LG. We drain it often. My wife wipes the seal/boot after every use. She frequently use machine cleaner. Then to have this guy tell us that whatever the problem is, it is our problem. I finally opened the box to show him the boot/seal that Sears had sent. Thenwe found out that it was the wrong part anyway. The repair guy said that there wasn't a thing he could do anyway and implied that we were SOL.. He did say that if Sears would give us the he part, they would install it. I asked if he could order the part and he said "no". After he left, I called Sears Parts and they looked up the part number and my account. The affirmed that it was covered on the maintenance agreement and sent the part, which I received yesterday. Now I have to get ahold of Sears and see if they will install it.
4855 Boulder Hwy Suite F1068Las Vegas, NV 89121
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I'll give it to you straight and simple: I will NEVER purchase another appliance from Sears because they don't live up to their standards like they use to. We had a warranty on a 50 gal water heater that went out. They did not have one in stock, and said we had to wait about 6 days because it was being shipped from God knows where. So, we had to settle for a 40 gal water tank. Being seniors, we just couldn't be without hot water for 6 or so days. They did not live up to their warranty. Why should we have to settle for a lesser appliance than what we originally paid for? Not having appliances in stock for replacement purposes is a clear indication that they are in trouble. What good is a warranty? AND they certainly are not cheap. We are third generation Sears customers; my dad retired from Sears. If he were alive, he would be very sad to see what has happened to his beloved Sears. We have other appliance warranties, but will NOT be renewing.
I hired Sears to repair my gas dryer. The appointment online was exceptionally friendly and helpful. They were able to find an appointment to fit my schedule. The tech was able to diagnose the problem within two minutes and direct me to the person I needed to effectuate the repairs. Additionally, he showed me a trick to confirm whether the repair had indeed been fixed. He was honest, reliable, trustworthy, accurate, on time, and efficient. Initially, I hired another company because I thought Sears would be more expensive. Was I wrong! The other company charged more and failed to fix the problem. I won't make this mistake again. Go straight to Sears to get the job done right the first time and get back to your life. I highly recommend them!
The Union plumber Ryan can out to install a new 75 gallon hot water heater. In the process, he charged me for an additional worker a fee of $110, he charged me $139 to remove and re-install my existing recirculation pump, which he broke when re-installing the pump. He said it was old and needed to be replaced for $500 extra. He returned and disconnected my pump so it doesn't work.I have filed three complaints (18191,18193 and 18426) with Sears and recently a damage complaint 253736.Nothing has been resolved with Sear's contract plumbers Union.What happen to the saying if you broke something you are held responsible to repair it. I have had Sears maintenance contracts for over ten years and until now have been extremely satisfied. Union plumbing some be fired They are not customer oriented.
Our technician was terrific. He came at the top of the hour and was quick to diagnose and fix. We asked to have the dryer cleaned of lint and we would not have known if it needed it or not...he said no and we were not charged. Honest, fair and quick. Very very happy!
The technician, James, maintained good communication on the scheduled repair day and showed up at the appointed time. He was also very pleasant. Those two things said, everything was downhill from there. Since the washer was under a Sears protection agreement, we called Sears when our Whirlpool washer started making an odd clicking sound for 20 - 30 seconds after the tub filled for wash or rinse, but before the agitator would start. It did not do this when the washer was new. We recorded the noise and played it for him so he would know what we were talking about. He ran his diagnostic and said that the washer "didn't throw a code". I guess to him that meant there was no problem, even though the clicking was obvious during his diagnostic. His suggestion was to "wait until the clicking noise is louder or doesn't stop or we start hearing a grinding noise. Then call Sears and request a repair tech." So Sears did nothing for us and we still have the odd clicking to deal with. We're not the least bit happy about this.
The Sears equipment repair service technician (Rikki) was outstanding. He conducted my annual maintenance inspection on my Sole 85 treadmill with perfection. When Rikki finished , my treadmill was running like new money. RWA
I had a problem of something became loose in my washer, and made a loud noise in the wash cycle. The repairman had to come out twice to repair the problem, and is now working great. The repairman was professional, and apologized for the inconvenience. He assured me that he had taken extra precaution that this problem would no longer occur.
Called to have a water dispenser on my refrigerator repaired. Tech came out during the scheduled time frame. He called about 30 minutes prior to showing up to confirm he was on his way. He made the repair quickly and it's been working great since.
The air conditioner was accessed quickly and the problem was solved within a short time. The part needed was picked up andwe had our air conditioner working in an hour. Great service and knowledge of the appliance.