2136 E Desert Inn Rd # ALas Vegas, NV 89169
They are the worst to deal with. The most uncaring, unhelpful place I have had the displeasure to deal with. I do not understand how any Dr can send their patients here for any procedure. This is my 2nd time having to deal with them. They need to get their employees trained on how to be professional. I am trying to set up an appt to have a procedure. They tell me don't call them, they will call me. I have never been so disrespected, ever. My BP has risen to a dangerous level just having to deal with them.
A REALLY GOOD DOCTOR AND STAFFThe Doctor is superb! Very knowledgeable, professional, caring, compassionate, great bedside manner. The front office staff is very nice, always smiling and courteous. I brought my 90 year father to Dr. De La Torre and he was very kind, patient and explained everything-no rush. A very experienced doctor. I would not hesitate to recommend him for any GI problems to anybody. A very gentle and caring man.
The only word that comes to mind when mentioning this "so-called" physician and his ENTIRE practice is GARBAGE!! Please note that this assessment is not coming from some "over-emotional" individual with limited knowledge of healthcare, but from someone with over 22 years of experience in handling medical insurance claims, prior authorizations, payment determinations and most importantly, provider reviews. Having worked with just about every union from the Culinary Union to the Teamsters Union and dealing with complaints from membership in regards to various medical providers, I can honestly say that I have NEVER seen such a display of unprofessionalism and unwarranted rudeness in my life! My mother had been a long time patient of this provider and as her caregiver, I experienced a variety of interaction between her, this doctor and his otherwise incompetent staff. We were told by this physician that Medicaid did not provide coverage for organ transplants, in specific, those of the liver. I find that almost hysterical since just over 2 months ago I received a liver transplant surgery, which was ENTIRELY covered and paid for by my insurance carrier, which happens to be Smart Choice MEDICAID!! Upon returning to Las Vegas, following my surgery, I attempted to schedule an appointment for my mother with this doctor and was told she was no longer to be seen by this IDIOT because they had it on record that the had been seen by another physician in the gastroenterological profession for a second opinion on a previous diagnosis. I did not realize that there were doctors these days that because they were emotionally "BUTT-HURT" by a patient "sneaking behind their back" to see another provider, that they had the right to refuse service to this patient and since the patient happens to be my mother, I took particular offense to what was a clear act of classless prejudice, which I had never experienced before! I also had no idea that physicians were now "BIG BROTHER" companies which kept tabs on their patients to monitor if and when they were seen by the so-called 'COMPETITION'! "So sorry we stole money from your already inflated pockets!!" Hope you're not skipping any meals!! I then also realized that since I did not have the liver transplant surgery with the provider this moron was referring me to, that this could have played a role in their decision to no longer provide services to my mother as well. A warning to anyone reading this who is looking for an ethical, reasonable and most of all, PROFESSIONAL gastroenterologist....GO TO SOMEONE ELSE!!! ANYONE ELSE!!! No one deserves the treatment that myself, my family and surely countless of unnamed other individuals have received from this SORRY excuse for a doctor and his purely PATHETIC staff!!(Especially his office manager!!) So please choose wisely and head as far away from this "second-rate" practice as possible!! Thank you. P.S. the ONE star was generous!!
Sept.22, 2016 I was given a referral to see a gastroenterologist in Digestive Associates. I called them to set up an appointment, the rep answering the ph sd they have not processed my referral yet and they will call me when it is in the system. I called 4x to follow up and still they cannot give me an appointment. 2 weeks past and still they have not called. I got tired of waiting and went to see another gastro. Then I was diagnosed and was referred to see a hepatologist again at Digestive Associates. DA received the referral Nov.16 and it is now the 21st and they still say they have not processed the referral. How long does it take for them to process a referral anyway. They keep telling me they will call back and they never call. Like everyone wrote in their review, the staff in this location are rude, and uncaring. They don't care about the patients at all, They have no sense of urgency. I wonder why they work in a healthcare facility. I got tired of calling so I'll just wait to see if they will call me at all.
This was the worst experience I have ever had with a medical office. My GI Dr referred me there for a capsule endoscopy. It was approved in Aug and I started calling for an appointment. Either they did not answer the phone or I would get a recording to leave my name and number and they would call back. They never called back. Finally I was able to talk to someone and make the appointment. She gave me an appointment for Nov 31. Check your calendar. There is no such day. When I said something, she got hateful and asked if I was looking at 2016. I said it makes no difference what year, there is no such thing. So I was given another date even later in the year. A few days before my appointment I called to confirm, only to be told the Dr will not be in the office on that day. They could not understand that I did not want a new Dr, I only needed to have a procedure. When the day finally came for the procedure, I was told to be there at 7:45 am. I arrived to be the only patient there (they open at 7:00am.) I waited for 30 minutes before she called me back. I was there no more than 5 minutes and left. I was to come back to the office no later than 4:30pm. When we arrived, I was again the only patient there. She took me back and took the equipment off of me. I was there no longer than a couple of minutes. My husband checked the sign in sheet and they had a total of 15 patients for the whole day. So why did it take me over 3 months to even get an appointment. Three weeks before the procedure I called to ask for the instructions be mailed to me. One week later I still had not received them so I called again. They said they would mail them to me again. Another week goes by and I still do not have the instructions, so we had to drive to Las Vegas to their office to pick up the instructions. These are the most incompetent employees I have ever had to deal with. If ever you have to see a GI Dr and are referred to this place, run in the other direction.
It is so frustrating dealing with the W. Sahara office. I have tried 5 times to contact Deja for my prescription for a procedure in five days. I left four messages for her. Actual talked to someone who promised to call in prescription and she did not., Called and talked to Ilva and she put me on hold for 32 minutes, after holding it went to Deja voice mail. Back to square one again. Incompetent people.
Worst experince of my life. DO NOT GO THERE. For the love of yourself, your family, your health and your nerves. No returned calls. Poor care. I can go on and on.
All of the staff are pleasant and professional. My procedure was on time and I was impressed how efficient they are. They answered all of my questions and made sure I had transportation when I was ready to leave. Dr. Burnette's offices are upstairs and having a surgical center in the same building is the best way to have any procedure.
I am not technically a patient, but was referred to this place as my doctors are so booked up. Called and asked staff member who their doctors were and for spelling of names. By the 2nd one, she is saying OMG under her breath. Not the place I will be going, especially after reading other reviews on this practice. Read your reviews people.
A very very bad place to try and get help at Never returned phone calls and I' be waited weeks for an answer whether I would be seen. The staff of gals are nothing but Liars as is Dr. Kayali when trying to deal with them. Very unprofessional and I'll informed about their responsibilities I was forced to sever ties with Dr. Kayali and his staff and look for a more responsible.. Respectful, professional M.D. In short..this business SUCKS and is a disgrace to the community. I'd NEVER refer this place to anyone.