Job is finally completed after 3 months, 6 days.Long story short is that nothing was completed within the time estimate. I was never proactively notified of revised delivery dates or delays. Every bit of information I got was only because I kept bugging them. A part was damaged in the original order and I was given an estimate of a week for the replacement. In reality it took 24 days. The first replacement came in too short (possibly the manufacturers fault) but the installer didn't check it so we didn't find that out until he came to install it. Then a new replacement had to be ordered. After insisting that the company get an accurate delivery estimate from the mfg I was told to expect it the following Tuesday or Wednesday. On Friday I finally got a call from the installer that the part was in. I gave him a list of my available times the following week for install and he wanted to just call on Monday to fit it in when he was available. I had to insist on setting a specific appointment (Monday at 3:00) On Monday at 12:00 he texted me and wanted to come install the part. I told him I would be there at 3:00 as we had scheduled.They were late to every appointment. Initial estimate for completion was 4-5 weeks for order placed on 16 June, 2015. Project was finally completed on 21 September, 2015 - 3 Months 6 days. Their name says it all..Yes they were the cheapest by a good margin, but I wish now I had spent the extra money and maybe gotten better service. I have also noted several other Yelp reviews with very similar experiences.
In Sept. of 2010, I bought a house that needed new carpeting. Tom came and showed me several selections. I wanted PURPLE because my mother loves purple and my parents were going to be occupying the house. Tom was able to get me a few purple selections to choose from. Then they installed it and my mother loved it!! Tom is awesome to deal with. He vets his install crews to get hard working, quality installers. Recently I asked Tom to come out to my own home and see about installing tile throughout my downstairs level. Tom had his crew come out and install the tile. They did an awesome job. I had purchased the grout (probably should have let Tom's crew buy the grout) - nonetheless, the grout, although the same name/brand was off in color - we couldn't determine this till the grout was dry. Tom had his guys come out and make it the same color all through the whole downstairs. I love that Tom and his crew work to make things right. He is a great guy to work with and he and his crews take great pride in getting things right. It shows in the work they do. (I would like to mention that while doing a community project for a non-profit organization we found major problems with the flooring. I talked to Tom and he came out and told us what needed to be done and how to do it and his expertise was invaluable!!!)
We were to replace our 1650 sf of old carpet with tile. I looked all around Las Vegas and had many choices. Kept coming back to LV Flooring and ultimately bought from them after cancelling an order with another store. Their prices for both material and installation were the lowest we found anywhere. Khan was prompt and accommodating and came right out to measure. He actually came up with about 70 sf less than I had previously measured with another store, saving me hundreds of dollars. We selected a super discounted porcelain tile that we liked and Khan’s team got right to work. They were efficient and accommodating, making any changes we asked for without question. They also included carpet removal and furniture moving within their very affordable $2/sf install price. Khan came out personally twice to check on quality and the second time was at my request to check the grout for consistency. He made sure the installer fixed all areas of my concern before accepting my final payment and calling the job complete. These guys are all about customer satisfaction. Highly recommended!
First of all Mannington laminate floors are advertised by the sales folks here as scratch resistant. The sales guys get a key & scratch it and nothing happens to it. We get it installed & my plastic floor attachment for my vacuum scratches the floor. I was confused because they scratched it with a key & it was fine and my plastic attachment scratches it so we open a case & the Shaw rep and BBF tells me this is not supposed to happen. We hear back and we are responsible for damage. This was less than 30 days of getting it installed. During that time I vacuumed my Shaw Polished Image carpet that I also bought from them and my Dyson is apparently too strong & I can't use it on this carpet so I Shaw and ask them about a vacuum on the list called Panasonic CG945. I couldn't find one so I called them to ask if it was ok to use the CL945 and the lady at Shaw says I can use it. The vacuum arrived today & it's doing the same thing. SEE SCREENSHOT FOR REST OF REVIEW
Last year we added some concrete on the sides of our driveway to make it wider. I don't know why everyone in my neighborhood has the smallest driveways, but you can't step out of your car without stepping on the landscaping. I had my driveway widened a foot on each side, but the color of the concrete didn't match the rest of the driveway. A co-worker of mine told me about the Pebble Stone and I had them come out to see if they could blend in the colors. They put a coating on that tied everything in. They put one color of stone on the new concrete and a different color on the old. The end result was amazing. It looks great. I get a lot of compliments from my neighbors. It really changed the whole look of my home in front. I have stacked stone (bricks) on the front of my house that they matched pretty close and my house looks nicer than the model!
I was very lucky to have found this place after searching around Vegas to change the carpet in my new home. I went in to their office, picked out material from their wide selection, and scheduled everything in under 15 minutes. Travis was extremely helpful with my choice and understanding. He also responds quickly to emails and helped me with any questions I had. Everything from start to finish was done in 3 days! I chose the truffle oak laminate to replace the carpet and its absolutely beautiful! Even the installers were also super nice and informative. I felt that this company overall is very honest, friendly, works fast, efficient, and does beautiful work on flooring! These people are really here to work with you to give you the floors you want. I highly recommend coming here!
This business and its products are AMAZING! Clark came to our home, sat down and explained the product and even demonstrated how they work. He was the nicest man we have met in Las Vegas, literally! He was not pushy, he was very sincere and really is looking out for you as a customer. His partner came back two days later to measure and had the screens built and installed a week from that day! It was so fast and the screens are immaculate, we are so pleased with their work and the quality of business they give out. Go with this company you absolutely will not be disappointed!! Our house stays cool without running the air all day, its amazing how these work and every home should have these screens installed, by far!
I found this vendor on the internet and I'd have to say I did a good job at that. They were the easiest flooring vendor to deal with. I was able to meet with the owner the 1st day I came to the store. She provided me with samples to take back and show my Program Manager what the flooring would look like. I ordered flooring and glue from them and it was not that hard. The flooring looked great and was delivered on-time. I even ordered more to send to our other location in AL and they were able to get it there pretty fast. I would definitely use Floors Etc. again!
We bought a house that had no patio. Well, we had a 3'x3' pad outside our back door. We had Pebble Stone come out and they had a company pour a new patio for us and we had the stone applied over the top and it looks great. We are having a patio cover put on in two weeks, and can't wait to enjoy our new yard. Shawn was our salesman and he gave us some wonderful tips on landscaping (which we followed to the T) and everything looks great. The patio cover will be the finishing touch. Now I'm ready to buy my patio set. Thanks again.
The owner of this company is the best. His name is Tom and I'll tell yah anything you need you just ask. If he can do it he will. He and him crew did an awesome over the top job at my home. They are professional and friendly and you couldn't ask for a better team of people to do work for you. After researching other company's in town their prices were the best in town although they should charge a lot more for the work they do and the service the provide they keep it low. THANKS EXPERT FLOORING....