The men who were installing my solar tube informed me that I had multiple cracks with some roof tiles and that my flat roof was rippling. PRS was the roofer who had been hired by the HOA to resurface the flat roofs so I called them to come and inspect mine. After multiple phone messages that were not returned I contacted the BBB. One day a man arrives, unannounced, to check the "leak" we reported. When it was explained that there was no leak he stated that he had to work according to his invoice so he could not go up on the roof and inspect it. After he left he called and asked me to send the pictures that I had of the roof. I did. I then received a call from Nora at PRS to schedule a time for the repair of our "leak." After explaining everything again she stated that my paperwork was in her stack to schedule so she would have to check into it and would call me back. Of course I never heard from her. However, PRS notified the BBB that they had sent someone to our house and he had inspected the roof and found no leaks. The warranty is over in one year and I can only imagine if I do have a leak. Save yourself many headaches and do not use this company.
I have to suspect that the 5* ratings here are fake, as this is probably one of the worst companies I've dealt with in a long time. I had a foam, spray on roof done by PRS in 2013 after being referred to them by another roofer that did not offer that service. Not only was the job poorly done in the first place (the sloping is horrible, therefore it doesn't drain well, and there's too many pockets and low lying areas to count - that create pools of water), now it's starting to bubble and crack, which can & will create larger issues in the future. I've been getting the run around by their Warranty Dept head up by Chris Young for the past three months. Someone was eventually scheduled to come out, and they were a no-show, and after that, they refuse to call me back (in fact Chris conveniently is never around to take the call these day). This is a company that certainly does NOT stand behind it's work and someone I would avoid at all costs.
I called this company for a estimate on some roof repairs a person showed up without a tape measure no business card never even got on my roof to look at the damage I asked him for a estimate he told me he would have to email it to me I contacted their office and was told they would take care of me it's been two days and no response since then I've gotten another two companies to give me estimates and hired one so do buisness with this company at your own risk.
Excellent, Fantastic, If your looking for a roofing company do yourself a favor and make one call. My 82 year old mother had a horrible roof problem. I called every roofing company in the phone book. A few of them came and sat at my mothers table, ate pizza and drank bottled water and all I heard was, I don't know, were not sure, it's hard to say, but they all said one same thing, Let us tear your roof off and then we'll tell you the price.When I called Professional Roofing Service from the minute Michell answered the phone she assured me they would take a look for free. They sent Casey out and after ten minutes on the roof he came down and said, this is your problem.....this is what I recommend.....this is how much it will cost. The tear down crew arrived the next day and they worked their butts off and cleaned around the home better then they found it. The roofers came the next day and replaced the roof. Two days and it was done.You don't have to watch these people. They have safety inspectors, roof inspectors, crew supervisors and they all watch each other. There proud of who they are and come in marked vehicles with their company name as big as day. They tell you whats going on every step of the way. After Casey sold us the roof you would think he moved on to the next job, no way. He came to our home, sometimes three times a day and was up on the roof checking the work himself and telling us everything that was going on.I have lived in Las Vegas for 30 years. Please don't go crazy like I did for over a month. Give them a call. They really are Professional.