The entire experience was fantastic. I reserved a car for Thursday, then ended up needing it on Wednesday too. Called to see if that would be possible, and they confirmed the car would be ready for pick up when I got there. I got there (a little later than anticipated) and the car wasn't ready, so they offered to buy my coffee at the Starbucks while I waited. No big deal, I'm having a day off in Vegas. I've got no rush. Eventually they come over and tell me they found a truck I could take for no extra charge. Will it fit me and my two friends? Yep, it's a full cab Dodge Ram. Convenient, since I happen to be going to explore Red Rock today! The truck was perfect, and a ton of fun to drive. I brought it back on Thursday around 3pm, but since I'd had to wait a long time the day before, they only charged me for ONE DAY! Never had to futz with offers to upcharge my insurance/coverage/options/etc. Just got my car and was on my way! I would actually take a future trip to Vegas just for the chance to rent a car here again. Oh, while in the airport on Thursday I realized I'd left my jacket in the truck. Called them, they found the jacket and said they'd FedEx it to me using the card I'd paid for the truck with. Best experience with a rental EVER.
This was our first time renting from National. I reserved the car before joining the Emerald Club. I requested a full size car and was quoted for a full size car, but upon arriving in Las Vegas, there were no full size cars in the aisle. In fact, there were was only one car in the mid size aisle. We arrived on a 5:30 AM flight and were in a hurry so we took the one mid sized car in the aisle. It was new with a temporary tag in the front window. Check out was fast and efficient. Unfortunately, we were stopped twice in AZ due to the temporary tag. Our rental was for two weeks and a few days into our rental, I received an email from a representative stating that there was an error and the car was not attached to our contract and requesting the car VIN number so that it could be attached to our contract. Was definitely not the smoothest car rental transaction that we have experienced, but hope that the next time will be better. I will definitely know to reserve a mid-size car next time. Check in was quick and efficient.
We rented a little Chevy SUV. Newer, clean, and roomy BUT... we started to have mechanical issues right away with vehicle hesitating (jerking) upon acceleration which got progressively worse over our 3 day rental. Upon returning the vehicle we told the agent it was unsafe to drive and need to be serviced. I also forgot a $1K RX glasses in the dash console which I called ro retrieve while still at the airport. I was told that it was not reported to lost & found by the intake agent and that the vehicle would be searched after it came back from the wash lane. I also had to make a formal online lost & found report. The report came back that my glasses were not found and that the vehicle was rented out hours after it was returned and that no lost items were reported by the subsequent renter. #1 that vehicle should have been serviced not rented. #2 the glasses was last seen in the vehicle by all of my fellow travelers. This is certainly a POOR reflection on their value of customer SAFETY and service.
Renting a car in Las Vegas is an exercise in extreme patience right now. The airport is under construction, so the shuttle to the rental cars takes forever to get to the rental hub. Once there, we stood in line for ten minutes before an Alamo employee told us we could use the kiosks if we had a confirmation number. There was no signage informing us of the fact. The only other problem we had was upon returning the car. We decided to turn it in early to avoid traffic issues when we left early the next morning. There was no directional info anywhere on the contract, holder, or in the car. And since we never spoke to an agent, we had no idea how to get back to the return area from our hotel. So, we headed to the airport and followed the signage until we totally lost it, and ended up on another freeway. We did call at the point and after a long hold, got an agent and got directions, finally. A return trip that should have taken us five minutes took 30. A little printed info would have helped a lot.
In the end, AFTER all the mishaps, it turned out to be fine. The staff with each interaction was very good, friendly, somewhat helpful and kind. Unfortunately, even when questioned and assured everything was OK, issues arose and I had to take care of resolving everything on my own. I had a coupon for a free rental day, which was given to the PLUS agent when getting the car ... she wanted to keep the coupon but finally gave me the top part, which was helpful but, as you will see, not the answer. Upon return there was a charge of $84+ for my free rental day. Check in person gave me to a "fixer" in the little house in the return area who did her best to fix it, but was unable to remove the one class upgrade to full size. It required a call the next day to someone in Las Vegas, I believe at the counter in the RAC, to remove that, per the coupon. In the end, it came out right, but who wants to go through all the hassle. Had it been right in the beginning it would not have happened.
I had rented with another company in Vegas a few years back and had a nightmare of an experience.. had to go to multiple locations to find a car and the car provided was in bad shape. My experience with National was the complete opposite!! They were quick and efficient and exceeded my expectations in every way. We were a family of 4 and were renting for 8 days, planning on trips to the Grand Canyon, Zion, Death Valley, etc as well as a few days relaxing in Vegas and rented a Premium sized car. When we got to the rental center, we realized we had packed too heavy and the suitcases were not going to fit. The agent on duty in the garage provided a free upgrade to a mini-van, no questions asked or extra charges. Talk about exceeding our expectations! The mini-van was perfect for our activities. If National continues to provide this level of service and customer focus, we have no reason to look elsewhere! Thanks National!
This location, while conveniently located for me anyways does NOT have employees that obviously were taught or told that this is a customer service based business! Rude every chance they get, whether it's by phone or in person. And they are obviously NOT trained very well because I called several times prior to picking up my rental to ask a simple question and couldn't even get a straight answer and I was always rushed off the phone. It's great that you don't have to have a credit card to rent through them however welcome is not how you're made to feel here. Now as for my rental, it wasn't cleaned prior to me getting it and the hood wasn't closed good and I only noticed it as I got on the freeway and the hood is flapping making all sorts of noises and an hour into my journey the check engine/service soon light comes on. REALLY! Better training for there workers and better people to clean and service the vehicles!
My experience with this Enterprise location was excellent up until I returned the vehicle. Greg was the best! He is efficient, courteous and knowledgeable. He provided excellent customer service. My only complaint was when I returned the vehicle. I was told that I would be charged $2.10 per gallon for the gas that was needed to return the gas level to what it was when I received the vehicle. My contracted clearly stated that there was half a tank when I received the vehicle. Upon return, the gas level showed over 3/4 full. This particular vehicle has a 21 gallon capacity tank. I estimate that it would take between 3 1/2 to 4 gallons to return the level to 1/2. Yet I was charged $16.80. That amounts to 8 gallons. I know that it is a small monetary amount, but these days every little bit helps.
I don't know why anyone would want to rent from anywhere else except Alamo. No security deposit hold (just the charge of the rental), you can check in online, and just walk to your area, sit in various cars and pick the one you want, most have free Sirius radio, it is a no brainer everytime I rent especially in Vegas. If you haven't rented in Vegas before, trust me, it is a zoo at the rental place. Make your life easier, rent from Alamo, check in online, then walk straight to your car with the keys inside already with your luggage. Service is excellent, because it is self-serve! The only time you see someone from Alamo is when you return the car. They come to you, help you out, ask if there are any problems, and email you the receipt. Love it!
I was in Las Vegas from March 6 to March 11. I rented an intermediate car however they were all out at the time we arrived. They offered me a full size Nissan Altima which we accepted. When we opened the door, it smelled of cigarette smoke. We thought it would air out however it did not. This car should not have been let out until it was properly cleaned up. We ended up buying air freshener to try to make it smell better but it still was stink. Upon returning the car on the 11th, I complained to the car attendant who apologized for Alamo and offered us a courtesy discount. It was very nice to see that he really cared about the problem. The car drove very well and comfortable and would have received a 5 star rating except for the smoke smell.