Worst customer service. Poor installation, can't get repairs completed from improper install. Talked to supervisors several times with no results. I would never use or recommend this company again. Beware - warranty is no good if you can't get anyone to respond. Calling customer service is a waste - put on hold never to return!
7351 W Lake Mead Blvd Ste 101Las Vegas, NV 89128
From Business: Competitive Prices & Top Brands.Since 1962, Cloud Carpet One Floor & Home has been providing top quality flooring to both residential and commercial customers thr…
First of all Mannington laminate floors are advertised by the sales folks here as scratch resistant. The sales guys get a key & scratch it and nothing happens to it. We get it installed & my plastic floor attachment for my vacuum scratches the floor. I was confused because they scratched it with a key & it was fine and my plastic attachment scratches it so we open a case & the Shaw rep and BBF tells me this is not supposed to happen. We hear back and we are responsible for damage. This was less than 30 days of getting it installed. During that time I vacuumed my Shaw Polished Image carpet that I also bought from them and my Dyson is apparently too strong & I can't use it on this carpet so I Shaw and ask them about a vacuum on the list called Panasonic CG945. I couldn't find one so I called them to ask if it was ok to use the CL945 and the lady at Shaw says I can use it. The vacuum arrived today & it's doing the same thing. SEE SCREENSHOT FOR REST OF REVIEW
They have the most interesting choices for flooring in Las Vegas. We ordered black tile for our downstairs and it was installed perfectly, check them out.
really careless people, His owner made the estimates and at the middle of the project when everything is apart he raise the price big time double basically, If you don't agree with his new prices he just leave the job as is with any consideration. I am aware that he is messing with more people houses and money, he is just a scam . at my house he left wires and nails attached to the floor with have no sake and care, I have a little one in my house and i asked him to at least fix that and he was just mean and blocked me on the phone... at the end I have to hire someone else to fix the mess he left and obviously paying double for the job..
Great selection in a gorgeous showroom. Too bad the "sales team" were too busy watching tv to help me and my wife. They would rather gossip and hang out than help me make a purchase. I would give a negative rating if it were possible.
This company did a great job. Ron from Apex flooring came to my house and went over all my different floor options and colors to choose from. I ended up choosing a floor that looks like real wood but its completely waterproof. Luv my new floor! I would definitely use them again.
We were to replace our 1650 sf of old carpet with tile. I looked all around Las Vegas and had many choices. Kept coming back to LV Flooring and ultimately bought from them after cancelling an order with another store. Their prices for both material and installation were the lowest we found anywhere. Khan was prompt and accommodating and came right out to measure. He actually came up with about 70 sf less than I had previously measured with another store, saving me hundreds of dollars. We selected a super discounted porcelain tile that we liked and Khan’s team got right to work. They were efficient and accommodating, making any changes we asked for without question. They also included carpet removal and furniture moving within their very affordable $2/sf install price. Khan came out personally twice to check on quality and the second time was at my request to check the grout for consistency. He made sure the installer fixed all areas of my concern before accepting my final payment and calling the job complete. These guys are all about customer satisfaction. Highly recommended!
My husband and I went back to Nulook Floors to get more flooring for our foyer in our home. We got some great looking tile flooring at a reasonable price. The customer service was fantastic, and they really took their time to show us EVERYTHING they had in stock. We love our new floors and think you will love the huge selection at this place as well!
The wood from this store looks great! Good quality product at a fair price.
I was very lucky to have found this place after searching around Vegas to change the carpet in my new home. I went in to their office, picked out material from their wide selection, and scheduled everything in under 15 minutes. Travis was extremely helpful with my choice and understanding. He also responds quickly to emails and helped me with any questions I had. Everything from start to finish was done in 3 days! I chose the truffle oak laminate to replace the carpet and its absolutely beautiful! Even the installers were also super nice and informative. I felt that this company overall is very honest, friendly, works fast, efficient, and does beautiful work on flooring! These people are really here to work with you to give you the floors you want. I highly recommend coming here!