Every time I go there the service is great and the girls that work there are very helpful and go out of there way to assist all my needs. I recommend to all check it out..
VERY RUDE!! Not only were they not helpful, but were very rude when we didn't know how their "system" working for sorting beads according to pricing-which is way to high by the way-and they made sure to keep a keen eye on us from the back of the store while we shopped to make sure we didn't steal anything. They surely don't want to come out to help you find what you need, only to make sure you sort things right and don't steal. It sucks there are no other bead stores on the west side of town!
These employees need to go to business class to learn customer service. They apparently don't want repeat customers, because they are rude. The merchandise is average, but overpriced and limited. I won't go back.
I only go in there if it's a last resort. I have a friend who had a bead business and they did everything possible to find out where she was purchasing her beads from. They watch me everytime I go in. I think it's funny so I try and look suspicious. Lol. But they are rude and they don't help you at all. I asked for some help and all they did was point in the direction for me to look. I can't wait until the economy comes back my friend will be re establishing her business.
The staff are very nice and the beads are well organized. However, I found the quality to be so-so, the prices on the high side and the selection limited. They don't sell individual beads except in a bead soup bin. Most of their stones are mediocre quality, but priced too high. They have a good selection of base metal findings/charms, as well as tools, wire, lights, etc. Most of the stock looks like imported Chinese bulk lots.