I wanted to take the time to acknowledge a few people at the Verizon store on Tropical Pkwy in Centennial Hills. First of all, I went in for an upgrade and dealt with Danielle. She was so knowledgeable to the point that I as an IT guy felt like I was back in school. She really has managerial potential in my book. She spent a whole lot of time with me as I ask a ton of questions. So props to you Danielle on a job well done. Now to the General Manager Michael Raimondo. Mr. Raimondo also spent a bit of time with me as I like to deal with the higher ups whenever I have some important questions that only managers can answer regarding exceptions. He really took care of me with great customer service, and I am very appreciative to him for that. I know how busy they were, but I am kind of selfish when it comes to my phone and the accessories I purchase. So props to the both of you for a job well done. If I could only take this store and employees back to Los Angeles with me……By the way the store is huge and has an impressive display of phones and accessories, very clean and well run. I have been to these stores before and it felt like the DMV. Keep up the great work!!!Sincerely,Kenny P.
A+++, this guys are great. Brought my broken iPhone 6plus for repair. after i tried to fix it in another store and they couldn't fix it claiming my phone has to many dents and that the broken glass cannot be replaced on it as it will not sit correctly on the frame. i took it to smart fix for a second opinion and the store manager Essi checked the phone and said he can do it and i need to leave the phone for about 2 hours with him. i was sceptical but didn't had anything to loose so i gave him the green light. came back after 2 hours and the shattered glass was replaced and i could use the phone again, altho i realize that the dents on the phone not gonna go way but still the job was done very professional and i can use my phone again until i upgrade it in September, it was very quickly and the price was very competitive compering to other stores in the area. i will use them again if needed.
I came to this store when i was in vegas (im from california) and was extremely happy with the service i recieved from nick! Nick was very honest he explained to me why my bill was so high and explained to me ways i can get my bill to go down. That day i walked out with a tablet and he walked me step by step through the agreement as to just asking me to sign and hit next. He gave me his word that i would not be charged the one time fee for activating the tablet and he was very honest. I didnt get charged. As a sprint customer since 2012 i can say i was very satisfied ive never walked into a sprint store and have an employee take their job so seriously and act in such a professional way like nick did. Im very happy and when i go back to vegas and i ever have to go to a sprint store for whatever reason i will be going back to this one. THANK YOU NICK!!!! IM ONE VERY HAPPY SATISFIED CUSTOMER!
Amazing shop to fix your broken iPhone and iPad screen. My iPhone 4 was broken for almost 3 months and i kept using it while the screen is shattered. My wife broke her iPad screen couple weeks ago also and she couldn't stand the look of her broken iPad, so she found Smartfix. i took both of our devices to Smartfix to get it fixed and they fixed it within couple hours. Our Apple devices is like new again thanks to Smartfix guys. i will definitely recommend them to all my friends and family. By the way they gave a special price since i repaired to devices with them and the nice technician even throw me 2 screen protectors for free one for my iPhone and one for my wifs iPad.
Sprint has always taken care of my needs. Whether it be sprint.com, sprint on the phone, or sprint store. This has been one of my favorite stores in town. However, all Sprint associates I have encountered are knowledgable, and very helpful. I have had Sprint service for over 15 years. They have taken care with any issues I may have had such as children using internet, overages, etc... I would recommend ANY sprint store and Sprint service where it is available.
Stopped by recently to have them install an Iphone battery for me, one I had purchased earlier on the internet. It turned out that I had bought the wrong battery, but they swapped it for the correct one, which they had in stock, changed it out, and didn't even charge me for their time. They were very courteous and professional. I recently referred them to a friend for some cell phone repair.
computer repair that done right. it was a great service by the smart fix guys. they fixed my iPhone 4S a while back and i returned to them with my laptop for a virus removal. they did it for a fraction of the price and its took them as usual less than 1 hour to complete the job. i'am a loyal customer to smart fix and i wouldn't trust any other store to repair my gadgets.
Not a good store nobody there knows anything about their own phones couldn't help me at all . They are rude even to their own employees, the poor kid who holds their sign I over heard being told to stand in the rain even if lightening and i asked what he made and it's not min wage don't go to this cricket find another one with better customer service
My 7 year old dropped my Samsung Galaxy S7 on the floor and shattered the screen. Verizon said i don't have a warranty and if i want to replace it, it will cost me about $350. i found smartfix online and they offered the same service for much less i saved about $180 and was more than happy with the job quality was done on my phone.
Went to this store in eastern and meet Mathew craddock retail sales consultant he is very helpful and very knowledgeble about his job he made good effort to solve the problem on my iPhone he is highly recommended for problem solving on your gadget and again he is highly recommended ����