I called about a package that arrived at my doorstep two months late, and I have been on hold for 25 minutes! I then hung up and redialed hoping to reach a live person, and the recorded message said the wait time was 25 to 30 minutes! This is ridiculous! Why is this place still in operation and handling our mail?!!
For the 3rd time in 6 months I've had to wait for at least 30 mins to pick up a package. I check my tiny mailbox regularly, but have been out of town. I was talked down to, and then scolded -- after giving up 40 minutes of my lunch break. Service is poor, and I am very dissatisfied.
These people can't even put the correct mail in the correct mailboxes...and I'm talking IMPORTANT mail (home titles, bills, confidential letters, etc.), not junk mail. I could probably train a chimp to do their job in a couple of weeks (max.), but so far these idiots can't seem to grasp the concept. So lazy and stupid. Wouldn't expect any different from a government run company.
NEVER enough personnel and lines are always awful.
I don't know who exactly is running this branch, but there's been Too many issues regarding delivery to my home. It seems that anything mailed to me from Albuquerque, El Paso or even within the city fails to arrive on time if mailed on Wednesday or later. It's iffy at best and if anything is mailed after Thursday you can expect to receive it after Monday because for some reason the mail is either really late or doesn't come at all. It's been a ninety percent chance that this will happen, and it seems that I'm not the only one in this neighborhood with this issue, so obviously SOMETHING is going on. Whether it's laziness, or some other reason, it's still very inconvenient as I receive packets from an attorney or checks to pay bills. I always verify with the senders when these things are mailed out, so even with tracking numbers on some things the above mentioned problem still occurs. The post office has twice lost my mail which has caused a lot of problems. So there you have it. My next review will be with the Postmaster General, then we'll see what happens.