Zia Natural Gas
3700 W Picacho Ave, Las Cruces, NM 88007
TollFree: (800) 520-4277
Zia Natural Gas Co.
Parking: Lot, Free
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Merry Christmas. For $33.00 dollars my gas was shut off and they demanded $300.00 dollars to turn it back on. You can not pay your bill by phone or internet. If you call the 1-800-524-4277 emergency number you get a travel scam. If you search for their web page online you get "Error 404". We went on Friday to pay bill and they were closed till the shut off date. There was a long line of folks who was waiting when I went to pay. Does this state have a public utilities offer? Will channel 7 news help? Being disabled and having a school aged son living at home I can say we will be using extra blankets till we can get this taken care of.
This company does not accept credit cards! I don't know why they haven't got this figured out yet. Not sure if merchant fees are trying to be avoided, but that's the cost of doing business and also the cost of providing convenience to your customers. You can mail your check, or pay in cash, or set up your bill via bill pay with your bank. It's 2015, lets get with the times.
Worst customer service ever. Everyone at the front desk and over the phone are just rude as well as the assistant manager Nancy. They need to work on their people skills. The technicians have all been very nice. If there was another gas company I would have switched years ago.
Poor Customer Courtesy and Professionalism.
I had hot water before they changed my meter and supposedly lit my pilot lights. I don't have hot water. And scared me at 8am Saturday knocking at my door after jumping my closed gates when they changed my meters. Don't get me started
on the dogs outside surrounding my house.